ahmed.muneer Report post Posted 08/20/2017 07:26 AM Dear VG team, i hope you are doin fine, kindly note that sending email module is not starting although the outlook is installed on the IVR server, i have tried the SMTP option but the same issue remains. kindly find in the attachment the VGS file and the logs. log.rar Geidea_AR .vgs Share this post Link to post
SupportTeam Report post Posted 08/20/2017 08:17 AM vgEngine trace shows that error is: "The SMTP host was not found" Please set the correct SMTP server details and try again. "MAPI" is not used in VoiceGuide v7. Please see: http://www.voiceguide.com/vghelp/source/html/modsendemail.htm . 101741.970 9 3 1 state [Send Email_D] Send Email 101741.970 9 3 1 rv replace start [IVR DATA REF: $RV[TVar] , $RV_DD/$RV_MM/20$RV_YY_$RV_HH:$RV_NN] 101741.970 9 3 1 rv replace end [IVR DATA REF: 23 , 20/08/2017_10:17] 101741.970 9 3 1 rv replace start ------------------------------ IVR DATA Date : $RV_DD/$RV_MM/20$RV_YY Time : $RV_HH:$RV_NN Terminal ID : $RV[Get TID] Customer Tel Number : $RV[Get Tel] Call Type : $RV[Call Type] Reference Number : $RV[TVar] Saved On : DATA.TXT ------------------------------ 101741.971 9 3 1 rv replace end [IVR DATA Date : 20/08/2017 Time : 10:17 Terminal ID : 12345678 Customer Tel Number : 1234567891 Call Type : 2 Reference Number : 23 Saved On : DATA.TXT] 101741.971 9 3 1 rv add Send Email_D|a.nakhalah@geidea.net 101741.971 9 3 1 rv add Send Email_D_Subject|IVR DATA REF: 23 , 20/08/2017_10:17 101741.972 9 3 1 rv add Send Email_D_Message|IVR DATA Date : 20/08/2017Time : 10:17Terminal ID : 12345678Customer Tel Number : 1234567891Call Type : 2Reference Number : 23 Saved On : DATA.TXT 101741.972 9 3 1 rv add Send Email_D_Attachment| 101741.972 9 3 1 rv add Send Email_D_Cc| 101741.972 9 3 1 rv add Send Email_D_Bcc| 101741.973 9 3 1 email to: a.nakhalah@geidea.net 101741.978 11 3 1 q_tel run cmd_PlayStop 0 9 max:3|59 101741.988 9 AddEmailToSend from:geideaivr@gmail.com|IVR GEIDEA, to:a.nakhalah@geidea.net, cc:, bcc:, reply:geideaivr@gmail.com, subj:IVR DATA REF: 23 , 20/08/2017_10:17, att:, usertoken:(<to>a.nakhalah@geidea.net</to><subject>IVR DATA REF: 23 , 20/08/2017_10:17</subject><guid>f6e16312-651c-475e-b986-e65d4c14dc1e</guid>) smtp:MAPI|465 timeout:0sec, sParamsXml: 101741.992 9 SmtpClient created ok 101741.993 9 .Host=MAPI .Port=465 .EnableSsl=False sCredentialUserName=[geideaivr@gmail.com] 101741.994 9 SmtpClient clientEs configured ok, await EmailSendCompletedCallback, clientEs.Timeout=60000 101741.994 9 email send start <to>a.nakhalah@geidea.net</to><subject>IVR DATA REF: 23 , 20/08/2017_10:17</subject><guid>f6e16312-651c-475e-b986-e65d4c14dc1e</guid>, timeout=60sec 101742.083 25 3 1 ev PlayEnd 3 236938 [bytes_played=16432:16432, bytes_in_file=183289] 101742.083 25 3 1 play end id=236938 (current id) 101742.083 25 3 1 rvns add Send Email_D_SoundFileLength|22911 101742.083 25 3 1 q_scr + evScriptEvent 8001 EV_PLAY_FINISHED 101744.549 9 ERROR v7.5.6415.26727 (2017-07-25 13:50:55.26) AddEmailToSend SendAsync: The SMTP host was not found. 101744.550 9 3 1 email not queued for sending. Share this post Link to post
ahmed.muneer Report post Posted 08/20/2017 09:05 AM Thank you dear it's working now Share this post Link to post
