Sound Files Do Not Sound Clear

[Guest ThaoHuynh]

Hi VG Team,

 

I added sound files to play in scripts. However when i tested this script using LinPhone in another machine, these sound files are unclear and different tone in original file (but these content are the same).

 

I attached my sound files. Please check it.

 

Thank you for you support

[SupportTeam]

The sound files were not attached. Can you please .ZIP up the sound files and try attaching again.

 

If you could attach the VoiceGuide trace files that capture the call then this would also assist in determining the issue.

[Guest ThaoHuynh]

This is my sound files.

0816_1010_vgEngine.txt

Sound files.zip

[SupportTeam]

The sound files are .WAV in "16-bit 16kHz PCM" format.

 

16kHz is not a supported format. Please see: http://www.voiceguide.com/vghelp/source/html/soundfiles.htm

 

As this is a G711 VoIP based system then the best format to use would most likely be "8-bit 8kHz ULaw" format. "8-bit 8kHz ULaw" format is what is transmitted on most VoIP/SIP connections. So if your sound files are recorded in "8-bit 8kHz ULaw" then the sound data bytes from your sound file will be the actual bytes transmitted over the SIP connection - giving you exact control over sound transmitted to caller.

 

Please ask the source that provided these sound files to supply the sound files in the .WAV "8-bit 8kHz ULaw" format.

 

In the meantime please see attached. That .ZIP contains your sound files converted to "16-bit 8kHz PCM" format.

These sound files will work with VoiceGuide, but as they are converted from your 16kHz files they will not sound as good as the ULaw sound files generated from original high quality recordings.

 

If you arrange to have sound files provided to you in .WAV "8-bit 8kHz ULaw" format from the original source then this will result in best sound quality.

 

(You can use WireShark http://www.wireshark.org to confirm what is the actual sound encoding format used on your SIP connection)

8kHz.zip

[Guest ThaoHuynh]

Thank you so so much. It will take a lot of time to request new sound files, so what tool can convert "6-bit 16kHz PCM" to "16-bit 8kHz PCM" format?

[SupportTeam]

Please see the small sound player .EXE that is copied into VoiceGuide directory. It can save files in different format.

Use "File" -> "Save As" menu and click the "Change" button to select format before changing.