Vg Hangup Problem

[kbamonte]

Hello Support Team,

 

Been running my script for 2 days and working fine. Lats night it stopped working, ran the trace and it seems to error out and does not play the initial wave file any help would be appreciated ...

 

123528.44 5 linedevstate 2048 0 0

123528.44 5 callstate OFFERING 65978 0 4

123528.44 5 Answer the call at 3/14/2004 12:35:28 PM

123528.45 5 lineAnswer(65978) => 66296

123528.45 5 callinfo CALLEDID

123528.45 5 callinfo ORIGIN

123528.45 5 ring 0

123529.00 5 callstate CONNECTED 65978,1,0

123529.00 5 WorkingModeTAPI@Connected=

123529.00 5 WorkingModeScript@Connected=

123529.05 5 Inband detection not enabled

123529.05 5 StartLoadedVgs at 3/14/2004 12:35:29 PM

123529.05 5 tapi Reply (LineEvReply) ok 66296 0

123529.05 5 [WELCOME_MESSAGE] Number Input

123529.05 5 [WELCOME_MESSAGE] Playing (ttt-soundfiles\0MASTER\MESS-WELCOME.wav, ttt-soundfiles\0MASTER\MESS-PLEASE ENTER YOUR PIN.wav)

123529.05 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>4] file[D:\TEETIMETAKER\ttt-soundfiles\0MASTER\MESS-WELCOME.wav,D:\TEETIMETAKER\ttt-soundfiles\0MASTER\MESS-PLEASE ENTER YOUR PIN.wav]

123529.05 5 PlaySoundStart line[5] err=[0 tr 5 waveOutOpen(id=0) MMSYSERR_ALLOCATED but hWaveOut = NULL] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

123529.05 5 For Dialogic use: PCM 11Khz 8bit Mono

123529.05 5 Hanging up call... [srlib PlaySoundStart]

123529.05 5 RecSoundStop ok

123529.05 5 PlaySoundStop ok

123529.05 5 fnHangupCall end

123529.05 5 tapie PlayEnd old line=5 0 638765

123529.05 5 tapie PlayEnd old line=5 0 638765

123531.03 5 linedevstate 2048 0 0

123531.03 5 callstate IDLE 65978 0 0

123531.03 5 WorkingMode@Idle=

123531.05 5 tapi Reply (LineEvReply) ok 66279 0

123532.11 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

123532.11 5 ReinitTelephony due to IDLE start

123532.11 5 tapic lineDeallocateCall(MainCall:65978) 0

123532.25 5 lineOpen(5) => 0

123532.25 5 Waiting for a call...

123532.25 5 lineOpen(5)LineHandle=65610

123555.09 5 linedevstate 2048 0 0

123555.09 5 callstate OFFERING 66499 0 4

123555.09 5 Answer the call at 3/14/2004 12:35:55 PM

123555.11 5 lineAnswer(66499) => 65542

123555.11 5 callinfo CALLEDID

123555.11 5 callinfo ORIGIN

123555.11 5 ring 0

123555.66 5 callstate CONNECTED 66499,1,0

123555.66 5 WorkingModeTAPI@Connected=

123555.66 5 WorkingModeScript@Connected=

123555.69 5 Inband detection not enabled

123555.69 5 StartLoadedVgs at 3/14/2004 12:35:55 PM

123555.69 5 tapi Reply (LineEvReply) ok 65542 0

123555.70 5 [WELCOME_MESSAGE] Number Input

123555.70 5 [WELCOME_MESSAGE] Playing (ttt-soundfiles\0MASTER\MESS-WELCOME.wav, ttt-soundfiles\0MASTER\MESS-PLEASE ENTER YOUR PIN.wav)

123555.70 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>4] file[D:\TEETIMETAKER\ttt-soundfiles\0MASTER\MESS-WELCOME.wav,D:\TEETIMETAKER\ttt-soundfiles\0MASTER\MESS-PLEASE ENTER YOUR PIN.wav]

123555.70 5 PlaySoundStart line[5] err=[0 tr 5 waveOutOpen(id=0) MMSYSERR_ALLOCATED but hWaveOut = NULL] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

123555.70 5 For Dialogic use: PCM 11Khz 8bit Mono

123555.70 5 Hanging up call... [srlib PlaySoundStart]

123555.70 5 RecSoundStop ok

123555.70 5 PlaySoundStop ok

123555.70 5 fnHangupCall end

123555.70 5 tapie PlayEnd old line=5 0 665421

123555.72 5 tapie PlayEnd old line=5 0 665421

123557.69 5 linedevstate 2048 0 0

123557.69 5 callstate IDLE 66499 0 0

123557.69 5 WorkingMode@Idle=

123557.69 5 tapi Reply (LineEvReply) ok 65696 0

123558.75 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

123558.75 5 ReinitTelephony due to IDLE start

123558.75 5 tapic lineDeallocateCall(MainCall:66499) 0

123558.91 5 lineOpen(5) => 0

123558.91 5 Waiting for a call...

123558.91 5 lineOpen(5)LineHandle=66132

 

 

thanks -

[SupportTeam]

Were any new sound card related software or drivers installed?

 

Looks like the wave drivers have stopped working.

 

Please re-install the wave drivers for your device (ie: uninstall and install again.)

 

If that does not work can you try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first.

 

To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.

[kbamonte]

I will try your suggestion. BTW a reboot brought the system back up.

 

Thanks -