ahmed.muneer Report post Posted 11/28/2017 04:40 PM Dear VG team, i have used WBS recently and am getting connection with my server and returning back the data like in the below as shown in Vgengine.txt <string xmlns="http://192.168.1.199/"><NewDataSet> <Table1> <Result>No Records</Result> </Table1> </NewDataSet></string> 174748.786 23 10 3 xml XmlNodeType.XmlDeclaration=<version="1.0" encoding="utf-8"> 174748.787 23 10 3 xml element atribs=1 name=string 174748.787 23 10 3 rvns add Ws_ValidateTid_string_xmlns|http://192.168.1.199/ 174748.787 23 10 3 rvns add string_xmlns|http://192.168.1.199/ 174748.787 23 10 3 rvns add string_xmlns|http://192.168.1.199/ 174748.787 23 10 3 xml text path_parent=[] path_full=[string] localname=[] name=[] val=<NewDataSet> <Table1> <Result>No Records</Result> </Table1> </NewDataSet> 174748.787 23 10 3 rvns add string|<NewDataSet> <Table1> <Result>No Records</Result> </Table1> </NewDataSet> 174748.788 23 10 3 rvns add Ws_ValidateTid_string|<NewDataSet> <Table1> <Result>No Records</Result> </Table1> </NewDataSet> 174748.788 23 10 3 rvns add string|<NewDataSet> <Table1> <Result>No Records</Result> </Table1> </NewDataSet> 174748.788 23 10 3 rv add Ws_ValidateTid_http_resp_hdr_Connection|close 174748.788 23 10 3 rv add Ws_ValidateTid_http_resp_hdr_Content-Length|208 174748.788 23 10 3 rv add Ws_ValidateTid_http_resp_hdr_Cache-Control|private 174748.788 23 10 3 rv add Ws_ValidateTid_http_resp_hdr_Cache-Control_1|max-age=0 174748.789 23 10 3 rv add Ws_ValidateTid_http_resp_hdr_Content-Type|text/xml; charset=utf-8 174748.789 23 10 3 rv add Ws_ValidateTid_http_resp_hdr_Date|Tue, 28 Nov 2017 14:47:47 GMT 174748.789 23 10 3 rv add Ws_ValidateTid_http_resp_hdr_Server|Microsoft-IIS/8.5 174748.789 23 10 3 rv add Ws_ValidateTid_http_resp_hdr_X-AspNet-Version|4.0.30319 174748.789 23 10 3 rv add Ws_ValidateTid_http_resp_hdr_X-Powered-By|ASP.NET 174748.790 23 10 3 rvns add Ws_ValidateTid_Result_Data|<?xml version="1.0" encoding="utf-8"?><string xmlns="http://192.168.1.199/"><NewDataSet> <Table1> <Result>No Records</Result> </Table1></NewDataSet></string> 174748.790 23 10 3 rvns add Ws_ValidateTid_Result_Data_QE_Doubled|<?xml version=""1.0"" encoding=""utf-8""?><string xmlns=""http://192.168.1.199/""><NewDataSet> <Table1> <Result>No Records</Result> </Table1></NewDataSet></string> 174748.790 23 10 3 rvns add Ws_ValidateTid_Result_Data_QE_Backslash|<?xml version=\"1.0\" encoding=\"utf-8\"?><string xmlns=\"http://192.168.1.199/\"><NewDataSet> <Table1> <Result>No Records</Result> </Table1></NewDataSet></string> 174748.790 23 10 3 rv add Ws_ValidateTid_Result_Code|OK 174748.791 23 10 3 rv add Ws_ValidateTid_Result_Desc|OK 174748.791 23 10 3 ws GetWsResponse_Callback iRunWait=1, WavPlayWasStarted=0, WavPlayHasNowFinished=1 174748.791 23 10 3 ws modCurrentModuleWs.hash=31884011 this.hash=31884011 174748.791 23 10 3 ws modCurrentModuleWs == this. set modCurrentModuleWs=null and free reference 174748.791 23 10 3 ModuleCompleted_WebServiceCall [200] : [OK] 174748.791 23 10 3 path {200} not found 174748.791 23 10 3 path {OK} not found 174748.791 23 10 3 path {<?xml version="1.0" encoding="utf-8"?> <string xmlns="http://192.168.1.199/"><NewDataSet> <Table1> <Result>No Records</Result> </Table1> </NewDataSet></string>} not found 174748.792 23 10 3 path {OK} not found 174748.792 23 10 3 FindNextVgmTitleInPathList: next module title is=[Transfer to Agent_En] 174748.792 23 10 3 RunModule_AddToTaskQueue [Transfer Call,[Transfer to Agent_En],5] 174748.792 23 10 3 q_scr + evScriptEvent 9800 CMD_RUN_SAME_MODULE_AGAIN 174748.792 9 10 3 q_scr run evScriptEvent sCode=[CMD_RUN_SAME_MODULE_AGAIN] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.2200126 174748.792 9 10 3 se CMD_RUN_SAME_MODULE_AGAIN 9800 0|0|0 || LineState=LS_WS_CALL 174748.792 9 10 3 t timer clear (force=False) 174748.793 9 10 3 RunModule start 174748.793 9 10 3 RunModule start Transfer Call, [Transfer to Agent_En], iModuleIdx=5, previous: vgm=5, vgs=1:1 174748.793 9 10 3 state [Transfer to Agent_En] Monitored Dial and Connect to 7003@192.168.1.5 174748.793 9 10 3 t timer set 0 sec : EV_TIMEOUT_READYTOBEGINTRANSFER 174748.793 9 10 3 q_scr + evScriptEvent 9012 EV_TIMEOUT_READYTOBEGINTRANSFER 174748.793 9 10 3 RunModule finish 174748.793 9 10 3 q_scr run evScriptEvent sCode=[EV_TIMEOUT_READYTOBEGINTRANSFER] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.2200126 174748.793 9 10 3 se EV_TIMEOUT_READYTOBEGINTRANSFER 9012 0|0|0 || LineState=LS_XFER_1_START 174748.794 9 10 3 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,, 174748.794 9 10 3 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found 174748.794 9 10 3 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec) 174748.794 9 10 3 t timer set 30 sec : EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 174748.794 9 10 3 dial IvrDevState strCID=[], strDialoutOptions=[<CallerId>380@IVR</CallerId>] 174748.794 9 10 3 dial sCidSentThisCall=380@IVR (extracted from strDialoutOptions) 174748.794 9 10 3 dial sCidSentThisCall=[380@IVR] (post RV replace) 174748.794 9 10 3 dial strDialoutOptions=[<CallerId>380@IVR</CallerId>] (post RV replace) 174748.794 9 10 3 outbound call announce message not defined. vgm=5 [Transfer to Agent_En] 174748.794 9 10 3 calling FindFreeLine 174748.794 9 Search for free ports in list [] src=XferDialAndConf 174748.794 9 3 1 dial FindFreeLine: reserving - no list specified 174748.795 9 10 3 dial found free dev=1 (iLid=10 => iLid_OutboundLeg= 3) 174748.795 9 3 1 rv clear all 174748.795 9 10 3 dial str2LineRecordToThisFile=[] 174748.795 9 3 1 rv clear all 174748.795 9 3 1 Issue_MakeCall begin 174748.795 9 3 1 L1_set Dialing (iState=LS_NULL_AWAITINGCALLS) 174748.795 9 3 1 L2_set Setup_Dialing (called from Issue_MakeCall) 174748.796 9 3 1 rvns add OutDial_Result|NOTCONTACTED 174748.796 9 3 1 ktTel_MakeCall_Enqueue([7003@192.168.1.5],CONNECT_IMMEDIATELY, 60,0,10,380@IVR,<calltype>DialAndConf</calltype><CallerId>380@IVR</CallerId>) call 174748.796 9 3 1 q_tel + cmd_MakeCall 0 [] [0,10,60,0,0,0,0,0][380@IVR|<calltype>DialAndConf</calltype><CallerId>380@IVR</CallerId>|7003@192.168.1.5|CONNECT_IMMEDIATELY||||] 174748.796 9 10 3 moh file not specified 174748.796 9 10 3 t timer set 3600 sec : EV_TIMEOUT_HANGUP 174748.796 9 3 1 t timer set 3600 sec : EV_TIMEOUT_HANGUP 174748.796 9 10 3 sRvOutboundLeg=, strDialoutOptions=<CallerId>380@IVR</CallerId> 174748.796 9 3 1 waiting till outcome of outgoing call leg known, as CallProgressOption=CONNECT_IMMEDIATELY 174748.796 10 3 1 q_tel run cmd_MakeCall 0 0 max:3|8 174748.798 10 3 1 ev ktTel_Completion (genericEv) 10000 0,Completion_MakeCall, crn=8000001, 134217729,0,0,7003@192.168.1.5,380@IVR,<result>ok</result><crn>134217729</crn><crnx>8000001</crnx> 174748.798 10 3 1 WARN ListEvents_Add clsCdrBag for crn 0x8000001 not found 174748.798 10 3 1 q_scr + evktTelCompletion 0 Completion_MakeCall 174748.798 9 3 1 q_scr run evktTelCompletion sCode=[Completion_MakeCall] iActionID=0, crn=0 [134217729|0|0|0|0][7003@192.168.1.5|380@IVR|<result>ok</result><crn>134217729</crn><crnx>8000001</crnx>|||] 00:00:00 max:2|00:00:00.2200126 174748.798 9 3 1 OnCompletion_ktTel_MakeCall sRet=[<result>ok</result><crn>134217729</crn><crnx>8000001</crnx>] sCidSentThisCall=[380@IVR] 174748.799 9 3 1 OnCompletion_ktTel_MakeCall set crn_CurrentMakeCallAttempt to: 8000001 174748.799 23 10 3 ws GetResponse_Callback response completed 174748.799 9 3 1 OnCompletion_ktTel_MakeCall inc zStatsIvrCall_today zStatsIvrCall_window_current etc. 174748.799 9 3 1 OnCompletion_ktTel_MakeCall GlobalStuff.iNumberOutgoingCallMakeCallOk=17 174748.799 9 3 1 state [Transfer to Agent_En] out_leg 3 => 1 7003@192.168.1.5 . 174748.804 24 3 1 ev CallState GCEV_DIALING, crn=8000001, iEvent=0 ,16,0,16, s1:, s2:, s3:]. build_date: 2017-08-15 14:12:42.36 174748.804 24 3 1 q_scr + evCallState 0 GCEV_DIALING 174748.804 9 3 1 q_scr run evCallState sCode=[GCEV_DIALING] iActionID=0, crn=8000001 [16|0|16|0|0][|||||] 00:00:00 max:2|00:00:00.2200126 174748.807 9 3 1 callstate crn_event=8000001 0|GCEV_DIALING state=16|Dialing calldirection=0 gcCallState=16 [||], ScriptState=LS_XFER_7_WAITOUTCOMEOUTGOINGCALL_DIALINGSIDE 174748.807 9 3 1 LineEvCallState L1_current=Dialing crn_event=8000001,ev=0,GCEV_DIALING,0, sParam1= 174748.807 9 3 1 LineEvCallState LINECALLSTATE_DIALING begin 174748.807 9 3 1 state [Transfer to Agent_En] out_leg 3 => 1 7003@192.168.1.5 .. 174748.807 9 3 1 t timer set 120 sec : EV_TIMEOUT_AFTERDIALING_AWAIT 174748.809 24 3 1 ev Dialogic 2133,GCEV_LISTEN, crn=0, 2133,0,0,,, 174748.809 24 3 1 q_scr + evScriptEvent 2133 GCEV_LISTEN 174748.809 9 3 1 q_scr run evScriptEvent sCode=[GCEV_LISTEN] iActionID=0, crn=0 [2133|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.2200126 174748.810 9 3 1 se GCEV_LISTEN 2133 2133|0|0 || LineState=LS_XFER_7_WAITOUTCOMEOUTGOINGCALL_DIALINGSIDE 174748.810 9 3 1 LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg : 2133,GCEV_LISTEN,2133,0,0,,, 174748.810 9 3 1 LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg pass event to InLeg. sCode=GCEV_LISTEN 174748.810 9 10 3 q_scr + evScriptEvent 2133 OTHER_LEG_GCEV_LISTEN 174748.810 9 10 3 q_scr run evScriptEvent sCode=[OTHER_LEG_GCEV_LISTEN] iActionID=0, crn=0 [2133|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.2200126 174748.810 9 10 3 se OTHER_LEG_GCEV_LISTEN 2133 2133|0|0 || LineState=LS_XFER_7_WAITOUTCOMEOUTGOINGCALL_REQUESTXFERSIDE 174748.810 9 10 3 LsXfer_7_dc_WaitOutcomeOutgoingCall_InLeg : [OTHER_LEG_GCEV_LISTEN], 2133(EV_UNKNOWN_2133),2133,0,0,,,), xferType=32, leg2=3 174748.810 9 10 3 x7_dc_in before XFER_ANN_ACCEPTED test. sCode=OTHER_LEG_GCEV_LISTEN 174748.811 9 10 3 path {OTHER_LEG_GCEV_LISTEN} not found 174756.544 24 25 8 ev PlayEnd 25 915975 [bytes_played=0:0, bytes_in_file=134819] 174756.544 24 25 8 play end id=915975 (current id) 174756.544 24 25 8 rvns add Play_REF_D_SoundFileLength|16852 174756.545 24 25 8 q_scr + evScriptEvent 8001 EV_PLAY_FINISHED 174756.545 9 25 8 q_scr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0 [915975|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.2200126 174756.545 9 25 8 se EV_PLAY_FINISHED 8001 915975|0|0 || LineState=LS_SAYNBRS_PLAY 174756.545 9 25 8 play end id=915975, current id=0 - passing event up (in secai) 174756.545 9 25 8 LsSayNbrPlay EV_PLAY_FINISHED,EV_PLAY_FINISHED 174756.545 9 25 8 path {EV_PLAY_FINISHED} not found 174756.545 9 25 8 iCurrReplayCount=0, iMaxReplayCount=1 174756.546 9 vgm 35_Play_REF_D iReplayCount=1, iInterReplayPause=5 174756.546 9 25 8 t timer set 5 sec : EV_TIMEOUT_REPLAYMSG 174757.686 24 25 8 ev dtmf 2 (134217736,50,16) iConferenceOtherLegLid=-1, iConferenceOtherLegIvrDevPort=0 174757.686 24 25 8 q_scr + evScriptEvent 50 2 174757.686 9 25 8 q_scr run evScriptEvent sCode=[2] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.2200126 174757.686 9 25 8 se 2 50 0|0|0 || LineState=LS_SAYNBRS_PLAY 174757.687 9 25 8 LsSayNbrPlay 2,2 174757.687 9 25 8 path {2} found (at offset 40) 174757.687 9 25 8 FindNextVgmTitleInPathList: next module title is=[Send Email_Ar] 174757.687 9 25 8 q_tel + cmd_PlayStop [0,0,0,0,0][||||] 174757.687 9 25 8 play PlaySoundStop ok 174757.687 9 25 8 rv add Play_REF_D|2 174757.687 9 25 8 t timer clear (force=False) 174757.688 9 25 8 RunModule start 174757.688 9 25 8 RunModule start Send Email, [Send Email_Ar], iModuleIdx=39, previous: vgm=35, vgs=1:1 174757.688 9 25 8 state [Send Email_Ar] Send Email 174757.688 9 25 8 rv replace start [IVR DATA REF: $RV[TVar] , $RV_DD/$RV_MM/20$RV_YY_$RV_HH:$RV_NN] 174757.688 9 25 8 rv replace end [IVR DATA REF: 1042240 , 28/11/2017_17:47] 174757.688 9 25 8 rv replace start ------------------------------ IVR DATA what am lookiong for is how can i get the data and compare in the vgs design file , i have done it on evaluate expression but i think am defining wrong RV. 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ahmed.muneer Report post Posted 11/28/2017 09:14 PM Please note that i have manipulated the below data from my server to VG server as the below xml format , then i want to have this RV name which is holding this data then i will have in evaluate expression to validate as true or false. <Result>No Records</Result> Share this post Link to post
SupportTeam Report post Posted 11/29/2017 12:24 AM Currently your web service returns this: <string xmlns="http://192.168.1.199/"><NewDataSet> <Table1> <Result>No Records</Result> </Table1> </NewDataSet></string> You should make it return this: <string xmlns="http://192.168.1.199/"><NewDataSet> <Table1> <Result>No Records</Result> </Table1> </NewDataSet></string> ie. You need to make it return proper XML (or JSON). What is currently returned between the <string xmlns="http://192.168.1.199/"> and </string> tags is not XML - so it is not getting parsed. (the < and > are not regarded as XML tag delimiters. Your web service is returning a single string, between the <string xmlns="http://192.168.1.199/"> and </string> tags). You could still work with what is currently returned. To test if 'NoRecords' is returned in the 'Result' field you can use an Evaluate Expression module to run this test: InStr("$RV[Ws_ValidateTid_string]", "<Result>No Records<") > 0 True path will be taken if string is found, False path will be taken if string is not found. But getting the web service to return proper XML (or JSON) is better approach. You will need this if some records are returned and you want to easily use the individual returned data as $RVs. Share this post Link to post
ahmed.muneer Report post Posted 11/29/2017 06:40 AM Dear Vg team, many thanks for our response, but kindly note the below function did n't work with me, please find the attached logs. i have changed the module name to WsValidateTid as well i did it in the EX module then i returned it back to Ws_ValidateTid as well i did in the EX module InStr("$RV[Ws_ValidateTid_string]", "<Result>No Records<") > 0 Please Advise. 1129_0000_vgEngine.rar Share this post Link to post
SupportTeam Report post Posted 11/29/2017 07:12 AM Please try using: InStr("$RV[Ws_ValidateTid_string]", "<Result>No Records") > 0 Looks like VoiceGuide is converting the < and > tags into "<" and ">" respectively before saving the string into $RV.As advised before: getting the web service to return proper XML (or JSON) is best approach. Share this post Link to post
SupportTeam Report post Posted 11/29/2017 07:36 AM Actually, try this one: InStr("$RV[Ws_ValidateTid_Result_Data_QE_Doubled]", "<Result>No Records") > 0 Your $RV[Ws_ValidateTid_string] has newline characters in it which results in errors when Instr function is evaluated... $RV[Ws_ValidateTid_Result_Data_QE_Doubled] holds this data with no newline characters: <?xml version=""1.0"" encoding=""utf-8""?><string xmlns=""http://192.168.1.199/""><NewDataSet> <Table1> <Result>No Records</Result> </Table1></NewDataSet></string> Share this post Link to post
ahmed.muneer Report post Posted 11/29/2017 07:51 AM but i tried to use $RV[Ws_ValidateTid_string] to be sent to my email i received on the below format , see the attached image. <NewDataSet> <Table1> <Result>No Records</Result> </Table1> </NewDataSet> Share this post Link to post
SupportTeam Report post Posted 11/29/2017 08:12 AM but i tried to use $RV[Ws_ValidateTid_string] to be sent to my email i received on the below format Looks like VoiceGuide is converting the < and > tags into "<" and ">" respectively before saving the string into $RV. What arrives from your web service is a string, not XML (a string wrapped in one XML tag). As per last post, try using: InStr("$RV[Ws_ValidateTid_Result_Data_QE_Doubled]", "<Result>No Records") > 0 but best if you get your web service to return all as XML. Share this post Link to post
ahmed.muneer Report post Posted 11/29/2017 08:45 AM Dear Vg team, thank you and i have tried theb elow RV , it's working fine. InStr("$RV[Ws_ValidateTid_Result_Data_QE_Doubled]", "<Result>No Records") > 0 I apprecaite to share with me which RV i can use when i return the data in XML format Share this post Link to post
SupportTeam Report post Posted 11/29/2017 09:37 AM I apprecaite to share with me which RV i can use when i return the data in XML format The created $RVs will show in vgEngine trace. It'll probably be: $RV[Ws_ValidateTid_NewDataSet_Table1_Result] and the Evaluate Expression would then be: InStr("$RV[Ws_ValidateTid_NewDataSet_Table1_Result]", "No Records") > 0 but it depends on what is the structure of the returned XML (or JSON) Share this post Link to post
ahmed.muneer Report post Posted 11/29/2017 09:39 AM Thank you for this information Share this post Link to post
