$rv_cidnumber Missing

[Guest IVR_Newbie]

I used to be receiving Caller ID info, but then after I have successfully fixed the 'hangup' detection problems by changing the disconnect frequencies, somehow (co-incident or not) I find that I can no longer detect Caller ID, which always returned as blank. I have set the Line Config to pick up the call after even 4 rings (previously I only need to set it to 2 to detect Caller ID)

 

Kind advise what could have happened. Thanks! (The event log is attached beneath.)

 

 

215807.31 6 linedevstate 2048 0 0

215807.31 6 callstate OFFERING 65605 0 4

215807.33 6 callinfo CALLEDID

215807.33 6 callinfo ORIGIN

215807.33 6 ring 0

215813.33 6 ring 2

215819.33 6 ring 3

215825.34 6 ring 4

215825.34 6 Start without answering the call

215825.34 6 StartLoadedVgs at 16/3/2004 21:58:25

215825.34 6 rv add [$RV_STARTTIME]{16/3/2004 21:58:25}

215825.34 6 rv add [$RV_DEVICEID]{6}

215825.34 6 rv add [$RV_CIDNAME]{}

215825.34 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

215825.34 6 rv add [$RV_CIDNUMBER]{}

215825.34 6 TimeoutClear

215825.34 6 [Call Alert] Running VB Script...

215825.34 6 RVreplace start: ['Script : Call Recorder.vgs

'Module : Call Alert

 

set vg = CreateObject("VoiceGuide.CommandLink")

 

if msgbox("Number : $RV_CIDNUMBER" & vbCrLf & "Name : $RV_CIDNAME", vbYesNo + vbQuestion , "Record Call ?") = vbYes then

vg.Run_ResultReturn $RV_DEVICEID, "yes"

else

vg.Run_ResultReturn $RV_DEVICEID, "no"

end if

 

set vg = Nothing

 

 

 

 

]

215825.34 6 RVns [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{16/3/2004 21:58:25}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}

215825.38 6 Run Script waiting... (shellid=2776, process=1248)

215825.38 6 TimeoutSet 1 EV_TIMEOUT_CHECKONSTATE

215826.38 6 Timer fired EV_TIMEOUT_CHECKONSTATE

215826.38 6 ScriptEventCode 9007 iLineState=1501

215826.38 6 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

215826.38 6 task still running (shellid=2776, process=1248)

215826.38 6 TimeoutSet 1 EV_TIMEOUT_CHECKONSTATE

215827.47 6 Timer fired EV_TIMEOUT_CHECKONSTATE

215827.47 6 ScriptEventCode 9007 iLineState=1501

215827.47 6 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

215827.47 6 task still running (shellid=2776, process=1248)

215827.47 6 TimeoutSet 1 EV_TIMEOUT_CHECKONSTATE

215827.66 6 cl Run_ResultReturn >>no<<

215827.67 6 rv add [Call Alert_ResultReturn]{no}

215827.67 6 TimeoutClear

215827.67 6 rv add [Hangup Time]{16/3/2004 21:58:27}

215827.67 6 Hanging up call... [Hangup Module]

215827.67 6 HangupCall_Common Mode=BeforeAnswerRun

215831.34 6 ring 5

215837.34 6 ring 6

215838.75 6 linedevstate 2048 0 0

215838.75 6 callstate IDLE 65605 0 0

215838.75 6 WorkingMode@Idle=

215838.75 6 TimeoutClear

215838.77 6 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

215839.83 6 Timer fired EV_TIMEOUT_TIMETOREINITLINE

215839.83 6 ScriptEventCode 9008 iLineState=900

215839.83 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

215839.83 6 ReinitTelephony due to IDLE

215839.83 6 tapic lineDeallocateCall(MainCall:65605) 0

215839.88 6 lineOpen(6)=>

215839.88 6 Waiting for a call...

215839.88 6 LineHandle=66237

215839.88 6 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

215843.16 6 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

215843.16 6 ScriptEventCode 9013 iLineState=900

215851.83 0 sys cleanup Start

215851.83 0 sys cleanup End

[SupportTeam]

Setting the disconnect tone frequencies/cadence does not affect the receiving of CallerID information.

 

Have you tried attaching a CallerID monitoring device to this line to see if the phone company is sending CallerID on this line at all?

[Guest IVR_Newbie]

Yes, I used a phone and the Caller ID did display correctly between the 1st and 2nd ring. Also, as I mentioned, it used to display correctly before my upgrade to 5.2.1 (don't know if the different version makes a difference).

 

Please help. Thanks!

[SupportTeam]

The trace shows that the telephony device is not reporting any Caller ID information to VoiceGuide.

 

What telephony device are you using? (Dialogic?)

[Guest IVR_Newbie]

Yes, it's Dialogic's D/4PCIU running on Windows 2000 Server.

[SupportTeam]

Not too sure why a D/4PCI would stop reporting caller ID information.

 

I'd probably try uninstalling all Dialogic drivers (entire 'System Release') and installing all again.