Guest Levent H. ORER Report post Posted 03/12/2003 02:48 PM Hello, I need to transfer calls to Customer Service if the caller chooses to talk to an agent. Call transfers worked fine for me when I was using a modem, but since I upgraded to Dialogic D/4PCI, I can't (blind) transfer calls anymore. Below is the VG log. Anybody see from there if it's a Dialogic setting, or what ? Thanks in advance. == LEVENT == 33680 5 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER 34000 5 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 34000 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 34000 5 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 34000 5 [CustomerService@102] Blind Transfer to 102 (Generate) 34020 5 tapic lineGenerateDigits(66441,!) => 0 34711 5 tapie generate LINEGENERATETERM_DONE 34711 5 TimeoutSet 1 EV_TAPI_GENERATE 35632 5 Timer fired EV_TAPI_GENERATE 35642 5 LsXferStart EV_TAPI_GENERATE 35652 5 TimeoutSet 1 EV_HOOKFLASHFINISHED 36654 5 Timer fired EV_HOOKFLASHFINISHED 36654 5 LsXferPlayVts EV_HOOKFLASHFINISHED 36674 5 tapic lineGenerateDigits(66441,102) => 0 37135 5 tapie generate LINEGENERATETERM_DONE 37135 5 TimeoutSet 1 EV_TAPI_GENERATE 38076 5 Timer fired EV_TAPI_GENERATE 38076 5 LsXferPlayVts EV_TAPI_GENERATE 38076 5 TimeoutSet 1 EV_TIMEOUT_HANGUP 39077 5 Timer fired EV_TIMEOUT_HANGUP 39077 5 LsXferPlayVts EV_TIMEOUT_HANGUP 39077 5 PlaySoundStop ok 39087 5 Hanging up call... 39087 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 39087 5 PlaySoundStop ok 39097 5 fnHangupCall end 39127 5 tapie linedevstate 2048 0 0 39137 5 tapie callstate IDLE 66441 0 0 39137 5 WorkingMode@Idle= 39137 5 TimeoutClear 39148 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 39148 5 tapi Reply 66373 0 40099 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE 40099 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 40099 5 Initialise telephony (due to IDLE) 40119 5 tapic lineDeallocateCall(MainCall:66441) 0 40279 5 Waiting for a call... 40279 5 hLine=66390 40279 5 TimeoutSet 5 EV_TIMOUT_ATERIDLE_ALLOWOUT 45296 5 Timer fired EV_TIMOUT_ATERIDLE_ALLOWOUT Share this post Link to post
SupportTeam Report post Posted 03/12/2003 10:15 PM You need to set the hookflash lenght used by the Dialogic card to match that required by our PBX. Please read the "Configuring Dialogic Call Transfers" section of the Help file. Share this post Link to post
