DTMF Not Detecting...

[Guest Lou]

i download today, install...and use with my usr robotic sportster v90

 

i script just one detect objet (for detect digit 5) and play sound if digit 5 is pressed...

 

but when detect dtmf is not available....

 

see the log :

 

172830,41 0 callstate OFFERING 65740 0 4

172830,41 0 ring 1

172835,36 0 ring 2

172835,36 0 Answer the call at 18/03/2004 17:28:35

172835,36 0 lineAnswer(65740) => 65723

172835,36 0 callstate ACCEPTED 65740 0 0

172835,80 0 tapi Reply (LineEvReply) ok 65723 0

172835,80 0 callstate CONNECTED 65740,0,0

172835,80 0 WorkingModeTAPI@Connected=

172835,80 0 WorkingModeScript@Connected=

172835,80 0 Inband detection not enabled

172835,80 0 StartLoadedVgs at 18/03/2004 17:28:35

172835,80 0 rv add [$RV_STARTTIME]{18/03/2004 17:28:35}

172835,81 0 rv add [$RV_DEVICEID]{0}

172835,81 0 rv add [$RV_CIDNAME]{}

172835,81 0 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

172835,81 0 rv add [$RV_CIDNUMBER]{}

172835,81 0 TimeoutClear

172835,81 0 [Get Numbers 11] Number Input

172835,81 0 [Get Numbers 11] Playing (C:\Program Files\NetMeeting\Blip.wav)

172836,55 0 PlaySoundStart ok [C:\Program Files\NetMeeting\Blip.wav]

172836,55 0 TimeoutClear

172836,56 0 wa(927,71268700)

172837,67 0 Play End line[0] (id=712687)

172837,67 0 ScriptEventCode 8001 iLineState=1300

172837,67 0 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

172837,69 0 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

172843,05 0 Timer fired EV_TIMEOUT_REPLAYMSG

172843,05 0 ScriptEventCode 9005 iLineState=1301

172843,05 0 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

172843,06 0 [Get Numbers 11] Playing (C:\Program Files\NetMeeting\Blip.wav)

172843,78 0 PlaySoundStart ok [C:\Program Files\NetMeeting\Blip.wav]

172843,78 0 TimeoutClear

172843,80 0 wa(927,71992100)

172844,91 0 Play End line[0] (id=719921)

172844,91 0 ScriptEventCode 8001 iLineState=1300

172844,91 0 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

172844,92 0 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

172850,28 0 Timer fired EV_TIMEOUT_REPLAYMSG

172850,28 0 ScriptEventCode 9005 iLineState=1301

172850,28 0 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

172850,30 0 [Get Numbers 11] Playing (C:\Program Files\NetMeeting\Blip.wav)

172851,02 0 PlaySoundStart ok [C:\Program Files\NetMeeting\Blip.wav]

172851,02 0 TimeoutClear

172851,03 0 wa(927,72715600)

172852,13 0 Play End line[0] (id=727156)

172852,14 0 ScriptEventCode 8001 iLineState=1300

172852,14 0 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

172852,14 0 TimeoutSet 10 EV_TIMEOUT_HANGUP

172852,16 0 TimeoutSet 6 EV_TIMEOUT_ENTERDATA

172858,61 0 Timer fired EV_TIMEOUT_ENTERDATA

172858,61 0 ScriptEventCode 9006 iLineState=1301

172858,61 0 LsGetNbrsRxDigits EV_TIMEOUT_ENTERDATA

172858,63 0 rv add [Get Numbers 11]{}

172858,63 0 AddRVns [Get Numbers 11_PathTaken]{fail}

172858,63 0 rv add [Hangup Time]{18/03/2004 17:28:58}

172858,64 0 Hanging up call... [No data entered]

172858,64 0 RecSoundStop ok

172858,64 0 PlaySoundStop err=0

172858,66 0 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

172858,66 0 fnHangupCall end

172859,36 0 callstate DISCONNECTED 65740,1,0

172859,36 0 ScriptEventCode 9250 iLineState=900

172859,38 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

172859,38 0 rv add [Hangup Time]{18/03/2004 17:28:59}

172859,39 0 Hanging up call...

172859,39 0 RecSoundStop ok

172859,39 0 PlaySoundStop err=0

172859,41 0 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

172859,41 0 fnHangupCall end

172859,41 0 callstate IDLE 65740 0 0

172859,42 0 WorkingMode@Idle=

172859,42 0 TimeoutClear

172859,42 0 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

172859,44 0 tapi Reply (LineEvReply) ok 65706 0

172859,44 0 tapi Reply (LineEvReply) ok 65689 0

172900,42 0 Timer fired EV_TIMEOUT_TIMETOREINITLINE

172900,42 0 ScriptEventCode 9008 iLineState=900

172900,42 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

172900,44 0 ReinitTelephony due to IDLE

172900,44 0 tapic lineDeallocateCall(MainCall:65740) 0

172900,45 0 lineOpen(0)=>

172900,45 0 Waiting for a call...

172900,45 0 LineHandle=65672

172900,47 0 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

172902,53 0 callstate OFFERING 65621 0 4

172902,55 0 ring 1

172903,75 0 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

172903,75 0 ScriptEventCode 9013 iLineState=900

172907,48 0 ring 2

172907,50 0 Answer the call at 18/03/2004 17:29:07

172907,50 0 lineAnswer(65621) => 65604

172907,52 0 callstate ACCEPTED 65621 0 0

172907,94 0 tapi Reply (LineEvReply) ok 65604 0

172907,94 0 callstate CONNECTED 65621,0,0

172907,95 0 WorkingModeTAPI@Connected=

172907,95 0 WorkingModeScript@Connected=

172907,95 0 Inband detection not enabled

172907,97 0 StartLoadedVgs at 18/03/2004 17:29:07

172907,97 0 rv add [$RV_STARTTIME]{18/03/2004 17:29:07}

172907,97 0 rv add [$RV_DEVICEID]{0}

172907,98 0 rv add [$RV_CIDNAME]{}

172907,98 0 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

172907,98 0 rv add [$RV_CIDNUMBER]{}

172908,00 0 TimeoutClear

172908,00 0 [Get Numbers 11] Number Input

172908,00 0 [Get Numbers 11] Playing (C:\Program Files\NetMeeting\Blip.wav)

172908,73 0 PlaySoundStart ok [C:\Program Files\NetMeeting\Blip.wav]

172908,73 0 TimeoutClear

172908,75 0 wa(927,74487500)

172909,86 0 Play End line[0] (id=744875)

172909,86 0 ScriptEventCode 8001 iLineState=1300

172909,86 0 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

172909,88 0 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

172915,23 0 Timer fired EV_TIMEOUT_REPLAYMSG

172915,23 0 ScriptEventCode 9005 iLineState=1301

172915,23 0 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

172915,25 0 [Get Numbers 11] Playing (C:\Program Files\NetMeeting\Blip.wav)

172915,97 0 PlaySoundStart ok [C:\Program Files\NetMeeting\Blip.wav]

172915,97 0 TimeoutClear

172915,98 0 wa(927,75210900)

172917,09 0 Play End line[0] (id=752109)

172917,09 0 ScriptEventCode 8001 iLineState=1300

172917,11 0 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

172917,11 0 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

172921,00 0 callstate DISCONNECTED 65621,32,0

172921,02 0 ScriptEventCode 9250 iLineState=1301

172921,02 0 LsGetNbrsRxDigits EV_REMOTEPARTY_DISCONNECT

172921,02 0 rv add [Get Numbers 11]{}

172921,03 0 rv add [Hangup Time]{18/03/2004 17:29:21}

172921,03 0 Hanging up call...

172921,03 0 RecSoundStop ok

172921,05 0 PlaySoundStop err=0

172921,05 0 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

172921,05 0 fnHangupCall end

172921,75 0 callstate IDLE 65621 0 0

172921,77 0 WorkingMode@Idle=

172921,77 0 TimeoutClear

172921,78 0 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

172921,78 0 tapi Reply (LineEvReply) ok 65587 0

172922,81 0 Timer fired EV_TIMEOUT_TIMETOREINITLINE

172922,81 0 ScriptEventCode 9008 iLineState=900

172922,81 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

172922,83 0 ReinitTelephony due to IDLE

172922,83 0 tapic lineDeallocateCall(MainCall:65621) 0

172922,84 0 lineOpen(0)=>

172922,84 0 Waiting for a call...

172922,84 0 LineHandle=65570

172922,86 0 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

172926,14 0 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

172926,14 0 ScriptEventCode 9013 iLineState=900

[SupportTeam]

Some modems do not detect DTMF tones etc. well if a sound file is played by the modem at the same time.

 

Ths only soluton is to try using a diferent modem (see http://voiceguide.com/forums/index.php?showtopic=135 ) or just get a Dialogic card...