How To Separate Lines For Testing?

[Guest ThaoHuynh]

Hi VoiceGuide Support Team,

 

I have to separate 2 different scripts on the same VoiceGuide server, 2 lines for live scripts and 2 lines for testing scripts.

 

So how can i config the customer must call to lines has inbound live scripts and employee must call to lines has inbound testing scripts.

 

Thank you so much for your support.

[SupportTeam]

You can set what script is to be ran on each of the analog ports, or E1/T1 channels. This is done in VoiceGuide's Config.xml file.

 

Also, a common approach is to jump to a different script based on certain CallerID. Please see the "Branching to other scripts and calling subscrips" section in this Help file page: http://www.voiceguide.com/vghelp/source/html/paths.htm

 

You can use an Evaluate Expression module to evaluate this expression:

 

"$RV_CIDNUMBER"

 

and then have a path that matches the test caller's CallerID point to a new script.

 

eg. if you would like calls from number 5551234 to run the Test script then this path can be used in this Evaluate Expression module:

 

on {5551234} goto [myTestCallflow.vgs|myStartModule]

 

and these paths can be used to forward all other calls to the 'production' part of the callflow:

 

on {Success} goto [nextModule]

on {Fail} goto [nextModule]

 

The "On {Success}" path would be match all other CallerIDs (other then 5551234 that has a specific path for it already), and the "On {Fail}" path would match cases where no CallerID was supplied.