407 Error

[Guest Ercan]

Hi, 

Suddenly my web service calls started to throw 407 error. 

I did not changed any configuration.

 

What should be the problem ? I can't figure it.

 

thanks.

 

    rv    replace start 
------------------------------
https://er-z.herokuapp.com/telRandevu/available/$RV[TC_NO_SES]

------------------------------
125633.671   8   2   2      7       rv    replace end   
------------------------------
https://er-z.herokuapp.com/telRandevu/available/11111111111

------------------------------
125633.671   8   2   2      7       que modWs.RunModule_WebService, modCurrentModuleWs.hash=27356029, zModTaskParams.hash=-1182080340
125633.671  21   2   2      7       ws    RunModule_WebService start iModuleIdx=27, iRunWait=1
125633.671  21   2   2      7       ws    sLogFromConstructor: taskParams_in.hash=-1182080340, taskParams.hash=-1182080340
125633.671  21   2   2      7       ws    RunModule_WebService start taskParams.hash=-1182080340
125633.671  21   2   2      7       ws    PlayOnHoldFile
125633.671  21   2   2      7       moh not set
125633.671  21   2   2      7       ws    WebRequest.Create [https://er-z.herokuapp.com/telRandevu/available/11111111111
] call
125633.671  21   2   2      7       ws    request.Method=[GET]
125633.671  21   2   2      7       ws    request.ServicePoint.CurrentConnections call.
125633.671  21   2   2      7       ws    CurrentConnections=0/2, ReceiveBufferSize=-1, Expect100Continue=False
125633.671  21   2   2      7       ws    sp.ConnectionLeaseTimeout=0, spm.DefaultConnectionLimit=2, spm.DefaultPersistentConnectionLimit=2
125633.671  21   2   2      7       ws    new RequestState call
125633.671  21   2   2      7       ws    request.ReadWriteTimeout=30000, taskParams.iWsTimeoutMs_GoToAnotherModule=-1
125633.671  21   2   2      7       ws    taskParams.clsRequestState.hash=35619699
125633.671  21   2   2      7       ws    BeginGetResponse (GetWsResponse_Callback) call. ReadWriteTimeout=30000
125633.750  21   2   2      7       ws    BeginGetResponse returned
125643.078  13   2   2      7       ws    GetWsResponse_Callback start. class' taskParams.hash=-1182080340 clsRequestStateData.taskParams.hash=-1182080340
125643.078  13   2   2      7       ws    GetWsResponse_Callback request.hash=29742526
125643.078  13   2   2      7       ws    GetWsResponse_Callback start [CheckTC], time since WsUserWorkItemCreated=00:00:09.4062500
125643.078  13   2   2      7       ws    GetWsResponse_Callback WebException   wex.Message=Temel al?nan ba?lant? kapat?ld?: G?nderme i?leminde beklenmeyen hata olu?tu.
125643.078  13   2   2      7       ModuleCompleted_WebServiceCall [470] : [WebException]
125643.078  13   2   2      7       path {470} not found
125643.078  13   2   2      7       path {WebException} not found
125643.078  13   2   2      7       path {Temel al?nan ba?lant? kapat?ld?: G?nderme i?leminde beklenmeyen hata olu?tu.} not found
125643.078  13   2   2      7       path {CLIENT_ERROR} not found
125643.078  13   2   2      7       path {ERROR} not found
125643.078  13   2   2      7       FindNextVgmTitleInPathList: next module title is=[NO_USER]
125643.078  13   2   2      7       RunModule_AddToTaskQueue [Play,[NO_USER],28]
125643.078  13   2   2      7       q_scr +     evScriptEvent 9800 CMD_RUN_SAME_MODULE_AGAIN
125643.078   8   2   2      7       q_scr run   evScriptEvent sCode=[CMD_RUN_SAME_MODULE_AGAIN] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.1875000
125643.078   8   2   2      7       se    CMD_RUN_SAME_MODULE_AGAIN 9800  0|0|0  || LineState=LS_WS_CALL
125643.078   8   2   2      7 t     timer clear (force=False)
125643.078   8   2   2      7       RunModule start Play, [NO_USER], iModuleIdx=28, previous: vgm=28, vgs=3:3

 

[SupportTeam]

Next step would be to trace the messages between VoiceGuide and your web service.

You can use WireShark to capture the trace. It would be easier to view the messages if you could switch to http instead of https.

Is there any tracing on the web service side that wold show you the incoming requests from VoiceGuide and whether they were processed.

Translation of the error message: "Temel al?nan ba?lant? kapat?ld?: G?nderme i?leminde beklenmeyen hata olu?tu." suggests that perhaps the web service did not respond to the GET request (?)

[Guest Ercan]

Hi, web service does not  get any incoming request from Voice Guide. But if i try via browser it works. 

It was working smoothly, suddenly stopped sending request from VoiceGuide Web service module. Is there any timeout configuration for Web service call? 

[SupportTeam]

Looks like some sort of a connectivity issue that triggers a timeout at around 10 seconds.

Was there any anti-virus etc type software installed recently on this system or were the firewall settings changed?

Are you running the latest version of VoiceGuide? Is it registered or is it running in evaluation mode?

Does the issue remain present after restarting the VoiceGuide service?

[SupportTeam]

Also, it looks like the first call to the https api which you are using takes a long time to respond, but subsequent calls return quickly.

So perhaps there is something in the process handling that GET request that results in it taking a long time the first time it is called after a longer time of not being used ?

The response time for first call is of the order of 10 seconds, which is about the time at which the " "Temel al?nan ba?lant? ... " error was returned.