Voip connection problem

[Guest Panos]

I'm using voiceguide with voice board dialogic the last 10 years and I'm trying to change to voip version.

I've download the last trial version (7.5.21) and I set up my voip provider. I check that the software has been connected but when I made calls the software close the line in the first call and keeps open the line in the second call, without running the script we don't hear nothing in the phone). 

I can't close the line even from hangup button and I must restart the program.

I'm sending the log files

log.zip

[SupportTeam]

VoiceGuide traces show the error occurs on the Dialogic level.

Cold you please .ZIP up all the Dialogic RTF logs from C:\Program Files (x86)\Dialogic\log directory and post them here.

 

If you could also perform a WireShark trace capture of the incoming call this would also help.

Please start WireShark capture before starting VoiceGuide service, and then place a call, and then save the capture as .pcapng file, .ZIP it up and post it here.

In WireShark use "sip" as the filter and export only the displayed packets.

 

110504.320  10   3   1      1 state <offered> : cid=2382023051@sip.yuboto.com , dnis=5461@213.144.173.77:5060
110504.323  10   3   1      1       AnswerTheCallIfAllowed 8000001, iIvrDev=1, strDlgcDevName_Network=iptB1T1
110504.323  10   3   1      1       rings=0, min rings before answer=2 (iCallerIdHasArrived=1)
110504.323  10   3   1      1       should answer as non-Analog and CallerID has arrived
110504.324  10   3   1      1       rv    clear all
110504.325  10   3   1      1       sDistinctRingRVs not defined
110504.326  10   3   1      1       LineState ResetAtStartOfNewCall
110504.326  10   3   1      1       do AnswerTheCall
110504.326  10   3   1      1       L2_set Running_Normal  (AnswerTheCallIfAllowed)
110504.327  10   3   1      1       answering the call (picking up the line) 8000001
110504.328  10   3   1      1 t     timer clear (force=True)
110504.328  10   3   1      1       ktTel_AnswerCall_Enqueue source=AnswerTheCall
110504.328  10   3   1      1       q_tel +     cmd_AnswerCall 8000001 [] [0,0,0,0,0,0,0,0][|||||||]
110504.328  10   3   1      1       ktTel_LineAnswerCall =>
110504.328  12   3   1      1       q_tel run   cmd_AnswerCall 8000001 0 [] 0 max:1|0
110504.329  10   3   1      1       rvns  add   SIP_HDR_Request_URI|sip:5461
110504.338  10   3   1      1       rvns  add   SIP_HDR_Contact_URI|sip:213.144.173.77:5070;did=845.e2332de5
110504.338  10   3   1      1       rvns  add   SIP_HDR_FROM_DISPLAY|"2382023051"
110504.338  10   3   1      1       rvns  add   SIP_HDR_CALLID|4da77c08176b46d2315890501c2ad1f5@213.144.173.69:5060
110504.338  10   3   1      1       rvns  add   SIP_HDR_FROM|"2382023051"<sip:2382023051@sip.yuboto.com>;tag=as6b0117ed
110504.338  10   3   1      1       rvns  add   SIP_HDR_TO|<sip:5461@213.144.173.77:5060>
110504.339  10   3   1      1       rvns  add   SIP_Header_Via|SIP/2.0/UDP 213.144.173.77:5070;branch=z9hG4bK914c.f9428d92.1
110504.339  10   3   1      1       rvns  add   SIP_Header_From|"2382023051"<sip:2382023051@sip.yuboto.com>;tag=as6b0117ed
110504.339  10   3   1      1       rvns  add   SIP_Header_To|<sip:5461@213.144.173.77:5060>
110504.339  10   3   1      1       rvns  add   SIP_Header_Contact|<sip:213.144.173.77:5070;did=845.e2332de5>
110504.339  10   3   1      1       rvns  add   SIP_Header_Call-ID|4da77c08176b46d2315890501c2ad1f5@213.144.173.69:5060
110504.339  10   3   1      1       rvns  add   SIP_Header_User-Agent|MOR Softswitch
110504.369  19   3   1      1 ev    Dialogic 2049,GCEV_TASKFAIL, crn=8000001, 0,137,6,NOADVICE,CCLIB specific,IPERR_INTERNAL - see rtf log
110504.369  19   3   1      1       q_scr +     evScriptEvent 2049 GCEV_TASKFAIL
110504.369  10   3   1      1       q_scr run   evScriptEvent sCode=[GCEV_TASKFAIL] iActionID=0, crn=8000001 [0|137|6|0|0][NOADVICE|CCLIB specific|IPERR_INTERNAL - see rtf log|||] 00:00:00 max:1|00:00:00.0209909
110504.369  10   3   1      1       se    GCEV_TASKFAIL 2049  0|137|6  NOADVICE|CCLIB specific|IPERR_INTERNAL - see rtf log LineState=LS_OFFERED_ANSWERINGCALL
110504.369  10   3   1      1       GCEV_TASKFAIL event_crn=8000001, hCall_crn=0, crn_NewCallArriving=8000001, crn_CurrentMakeCall=0, crn_InProcessOfReleasing=0

 

[SupportTeam]

Also, please enable the High Precision Event Timer (HPET) on this system.

To enable HPET run this command in the 'Administrator' Command Prompt:

bcdedit /set useplatformclock true

and then restart Windows.

 

016 101940.906 11668     WARN  HPET not enabled. Enable HPET timer and restart Windows. QueryPerformanceFrequency 536870912MHz (quad=7950771517496946)
017 101940.906 11668     WARN  command to enable HPET: bcdedit /set useplatformclock true