action or start the flow when the call is ringing?

[dminof]

Hi, Will the ivr be able to perform any action or start the flow when the call is ringing? that is, in the ringing event can any action be executed? . We know that the ivr can at the end of the call, but I want to know if it can at the beginning.

 

[SupportTeam]

The IVR script can be started on first ring, and you can set the script to start without answering the call.

So the script can run as soon as the call arrives, and can run without answering the call, and the decision whether to answer the call can be made in the script.

Please see: https://www.voiceguide.com/vghelp/source/html/call_start.htm