Guest mohammedzoheb Report post Posted 01/31/2019 12:52 PM Please check the VgEngine Trace. I make a API call using Web Service i configure as "Wait until Web Service and Sound files completes" but after api call and sound play complete script not going to next path .Please let me know this 0131_0000_vgEngine.txt Share this post Link to post
SupportTeam Report post Posted 01/31/2019 11:58 PM Looks like there is a bug with processing the end of play in the 'Web Service' module. Your trace shows: 153915.683 8 13 4 178 state [VerifyNumber] Web Service | 153915.683 8 13 4 178 modWs SetTimeoutEventInVgm->-1 153915.683 8 13 4 178 t timer set 30 sec : EV_TIMEOUT_HANGUP 153915.683 8 13 4 178 rv replace start ------------------------------ http://172.16.10.222:8020/api/account?mobileNo=$RV[MobileNo] ------------------------------ 153915.683 8 13 4 178 rv replace end ------------------------------ http://172.16.10.222:8020/api/account?mobileNo=0504806187 ------------------------------ 153915.683 8 13 4 178 que modWs.RunModule_WebService, modCurrentModuleWs.hash=23951738, zModTaskParams.hash=1438926009 153915.683 38 13 4 178 ws RunModule_WebService start iModuleIdx=40, iRunWait=2 153915.683 38 13 4 178 ws sLogFromConstructor: taskParams_in.hash=1438926009, taskParams.hash=1438926009 153915.684 38 13 4 178 ws RunModule_WebService start taskParams.hash=1438926009 153915.684 38 13 4 178 ws PlayOnHoldFile 153915.684 38 13 4 178 moh supplied: [C:\zoheb\MurshidIVRAudioFiles\$RV[Welcome]\VerifyMobileWaitingMessage.wav] 153915.684 38 13 4 178 moh default start : [C:\zoheb\MurshidIVRAudioFiles\$RV[Welcome]\VerifyMobileWaitingMessage.wav] 153915.684 38 13 4 178 rv replace start [C:\zoheb\MurshidIVRAudioFiles\$RV[Welcome]\VerifyMobileWaitingMessage.wav] 153915.684 38 13 4 178 rv replace end [C:\zoheb\MurshidIVRAudioFiles\2\VerifyMobileWaitingMessage.wav] 153915.684 38 13 4 178 FindSoundFile start [C:\zoheb\MurshidIVRAudioFiles\2\VerifyMobileWaitingMessage.wav] 153915.684 38 13 4 178 timer not cleared before play as ModuleType=Web Service 153915.684 38 13 4 178 q_tel + cmd_PlayStart 846580 C:\zoheb\MurshidIVRAudioFiles\2\VerifyMobileWaitingMessage.wav [] 153915.685 9 13 4 178 q_tel run cmd_PlayStart 0 846580 [] 0 max:4|6 153915.685 38 13 4 178 play start ok, playId=846580 153915.685 38 13 4 178 moh playmohfile return 153915.685 38 13 4 178 ws WebRequest.Create [http://172.16.10.222:8020/api/account?mobileNo=0504806187 ] call 153915.686 38 13 4 178 ws request.Method=[GET] ... 153915.686 38 13 4 178 ws request.ReadWriteTimeout=30000, taskParams.iWsTimeoutMs_GoToAnotherModule=-1 153915.686 38 13 4 178 ws taskParams.clsRequestState.hash=9896005 153915.686 38 13 4 178 ws BeginGetResponse (GetWsResponse_Callback) call. ReadWriteTimeout=30000 153915.687 38 13 4 178 ws BeginGetResponse returned 153916.358 36 13 4 178 ws GetWsResponse_Callback start. class' taskParams.hash=1438926009 clsRequestStateData.taskParams.hash=1438926009 153916.359 36 13 4 178 ws GetWsResponse_Callback request.hash=10097495 153916.359 36 13 4 178 ws GetWsResponse_Callback start [VerifyNumber], time since WsUserWorkItemCreated=00:00:00.6756172 ... 153916.363 36 13 4 178 rvns add VerifyNumber_Result_Code|OK 153916.363 36 13 4 178 rvns add VerifyNumber_Result_Desc|OK 153916.363 36 13 4 178 ws GetWsResponse_Callback iRunWait=2, WavPlayWasStarted=1, WavPlayHasNowFinished=0 153916.363 36 13 4 178 ws modCurrentModuleWs.hash=23951738 this.hash=23951738 153916.363 36 13 4 178 ws modCurrentModuleWs == this. set modCurrentModuleWs=null and free reference 153916.363 36 13 4 178 ws wait till WAV finishes playing 153919.144 16 13 4 178 ev PlayEnd 13 846580 [bytes_played=0:0, bytes_in_file=26657] 153919.144 16 13 4 178 play end id=846580 (current id) 153919.144 16 13 4 178 rvns add VerifyNumber_SoundFileLength|3332 153919.144 16 13 4 178 q_scr + evScriptEvent 8001 EV_PLAY_FINISHED 153919.144 8 13 4 178 q_scr run evScriptEvent 8001 EV_PLAY_FINISHED action_id=0, crn=0 [846580|0|0|0|0][|||||] 00:00:00 max:4|00:00:00.0115009 153919.144 8 13 4 178 evscr EV_PLAY_FINISHED 8001 846580|0|0 || LineState=LS_WS_CALL 153919.144 8 13 4 178 play end id=846580, current id=0 - passing event up (in secai) 153919.144 8 13 4 178 LsWsCall EV_PLAY_FINISHED lCode2Str=EV_PLAY_FINISHED 153919.144 8 13 4 178 NOTE LsWsCall event ignored as modCurrentModuleWs==null 153943.804 16 13 4 178 ev CallState GCEV_DISCONNECTED, crn=8000004, iEvent=0 ,16384,0,64, s1:, s2:, s3:, build_date: 2018-12-12 20:31:29.55 Share this post Link to post
SupportTeam Report post Posted 02/01/2019 01:23 AM This bug has now been fixed and this fix will be included in v7.6.5 onward. For now, you should receive an email with a Download link to patched version which will let you update your system to working version right away. Trace from patched version: 121527.748 23 5 1 1 rvns add ws1_Result_Code|OK 121527.748 23 5 1 1 rvns add ws1_Result_Desc|OK 121527.749 23 5 1 1 ws GetWsResponse_Callback iRunWait=2, WavPlayWasStarted=1, WavPlayHasNowFinished=0 121527.749 23 5 1 1 ws modCurrentModuleWs.hash=55634702 this.hash=55634702 121527.749 23 5 1 1 ws wait till WAV finishes playing 121532.373 19 5 1 1 ev PlayEnd 5 486677 [bytes_played=0:0, bytes_in_file=41422] 121532.373 19 5 1 1 play end id=486677 (current id) 121532.373 19 5 1 1 rvns add ws1_LastPos|0 121532.373 19 5 1 1 rvns add ws1_PosMax|0 121532.373 19 5 1 1 rvns add ws1_SoundFileLength|5177 121532.373 19 5 1 1 q_scr + evScriptEvent 8001 EV_PLAY_FINISHED 121532.373 11 5 1 1 q_scr run evScriptEvent 8001 EV_PLAY_FINISHED action_id=0, crn=0 [486677|0|0|0|0][|||||] 00:00:00 max:21|24.0633 121532.373 11 5 1 1 evscr EV_PLAY_FINISHED 8001 486677|0|0 || LineState=LS_WS_CALL 121532.374 11 5 1 1 play end id=486677, current id=0 - passing event up (in secai) 121532.374 11 5 1 1 LsWsCall EV_PLAY_FINISHED lCode2Str=EV_PLAY_FINISHED 121532.379 11 5 1 1 ws ScriptEvent EV_PLAY_FINISHED,EV_PLAY_FINISHED 486677,0,0 || 121532.380 11 5 1 1 ws ScriptEvent taskParams.hash=-84638629 121532.380 11 5 1 1 ws EV_PLAY_FINISHED (id matches) iRunWait=2, WavPlayWasStarted=1, WavPlayHasNowFinished=1, bWsResponseReceived=True 121532.382 11 5 1 1 ModuleCompleted_WebServiceCall [200] : [OK] 121532.382 11 5 1 1 path {200} not found 121532.382 11 5 1 1 path {OK} not found 121532.382 11 5 1 1 ModuleCompleted_WebServiceCall DataReturned.Length > 50, not checking for path 121532.382 11 5 1 1 path {OK} not found 121532.383 11 5 1 1 find_next_vgm module title is=[Play End] (trigger_used={SUCCESS}) 121532.384 11 5 1 1 RunModule_AddToTaskQueue [Play,[Play End],14] 121532.384 11 5 1 1 q_scr + evScriptEvent 9800 CMD_RUN_SAME_MODULE_AGAIN 121532.384 11 5 1 1 q_scr run evScriptEvent 9800 CMD_RUN_SAME_MODULE_AGAIN action_id=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:21|24.0633 121532.384 11 5 1 1 evscr CMD_RUN_SAME_MODULE_AGAIN 9800 0|0|0 || LineState=LS_WS_CALL 121532.384 11 5 1 1 t timer clear (force=False) 121532.384 11 5 1 1 RunModule start Play, [Play End], iModuleIdx=14, previous: vgm=14, vgs=2:2 121532.384 11 5 1 1 [Play End] VGMTYPE_PLAY run start 121532.384 11 5 1 1 rvns add Play End_LastPos|0 121532.384 11 5 1 1 rvns add Play End_ReplayCount|0 121532.384 11 5 1 1 PrepareAndPlayWavAndTts start iModuleIdx=14, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs= 121532.384 11 5 1 1 PrepareAndPlayWavAndTTS sPlayFile=9.wav 121532.385 11 5 1 1 state [Play End] Playing wav (9.wav) | Share this post Link to post
invoso.com Report post Posted 02/01/2019 08:16 AM Do You update 7.5. version with this patch? Share this post Link to post
SupportTeam Report post Posted 02/01/2019 09:34 AM Yes, v7.5 can be updated with this patch as well. We will forward download link when available. Share this post Link to post
Guest mohammedzoheb Report post Posted 02/02/2019 05:35 AM I would like to know after updating Version i have to make any changes in API call or I want test with current API call Please let me know? Share this post Link to post
SupportTeam Report post Posted 02/02/2019 06:06 AM No changes to API calls are required. You can quickly change between the different versions of VoiceGuide v7 by just running installer. See below for changing from one version to another: 1. Stop VoiceGuide Service and exit all VoiceGuide programs. (eg Script Designer, Line Status Monitor, etc) and all other programs. 2. Run the VoiceGuide install and install into same directory as existing installation. (Do NOT uninstall the previous VoiceGuide installation). 3. Start VoiceGuide service. Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, etc) and will not remove any of users script or sound files, and will not remove any log files etc. Share this post Link to post
Guest mohammedzoheb Report post Posted 02/02/2019 07:47 AM Dear Voice Guide, Working fine now.Thanks for your support. Share this post Link to post
