invoso.com Report post Posted 04/08/2019 09:42 AM How to use group calling in dialer option (callque tab) ? I need to call Agents, and first one will proceed. Share this post Link to post
SupportTeam Report post Posted 04/08/2019 10:25 AM Sounds like you would like VoiceGuide Dialer to be able to place multiple calls, but with only the first answering party allowed to continue, with rest of outgoing calls disconnected immediately when any of the calls is answered. Correct? Group Calling is currently only supported in the Call Transfer module. See "Group Transfer" section in https://www.voiceguide.com/vghelp/source/html/modxfer.htm Are you not able to use that module to perform Group Calling/Transfer ? If you would like for this feature to be added into VoiceGuide Dialer then please contact sales@voiceguide.com with your feature request. Share this post Link to post