Save dtmf press tones in incoming call

[Guest mohammedzoheb]

Dear VoiceGuide,

I have a script which says Press 1 for Arabic and Press 2 fro English once the user press the number then i want to save this value in cdrin table.Please do the needful.

[SupportTeam]

From https://www.voiceguide.com/vghelp/source/html/log_cdrs.htm :

The Result Variables defined during the call can be optionally saved in the lastdata field. To enable saving of $RVS in CDR logs add this to the [Log] section of the VG.INI file:

CDR_LastData_SaveRv=1

 

The above will result in all RVs created during the call being saved.

Alternatively you can set: $RV[CDR_amaflags] or $RV[CDR_user] to hold data of your choice, and these $RVs are then saved in CDR. See below:

 

From https://www.voiceguide.com/vghelp/source/html/log_cdrs.htm :

Contents of $RV[CDR_amaflags] will be placed in the 16th CDR field.

Contents of $RV[CDR_user] will be placed in the 17th CDR field.

[SupportTeam]

Saving of $RVs created during the call into the $RV[CDR_amaflags] or $RV[CDR_user]   can be done using an Evaluate Expression module, or RvSet API function (amongst others).

When using Evaluate Expression module,  just type in the $RVs and any other text into the "Expression to Evaluate" text box, and then type in CDR_user or  CDR_amaflags (or your own$RV name) into the  "Assign to RV" text box.

 

eg. To save the selections made by callers in modules "GetUser" and "AskForSelection" into $RV[CDR_user] the Evaluate Expression module would be used like this:

 

More info on Evaluate Expression module here: https://www.voiceguide.com/vghelp/source/html/modevalexpr.htm