Guest Jean-Francois Report post Posted 08/09/2019 02:38 PM Bonjour. J'ai updater mon système a Win10. J'obtiens ce message, voir image jointe. Le seul changement fait au système est un nouveau disque dur. Pouvez-vous m'aider? Share this post Link to post
SupportTeam Report post Posted 08/09/2019 08:54 PM Google Translate: Hello. I update my system to Win10. I get this message, see attached image. The only change made to the system is a new hard drive. Can you help me? Share this post Link to post
SupportTeam Report post Posted 08/09/2019 09:12 PM Please forward VoiceGuide's vgEngine and ktTel trace files that capture the latest VoiceGuide service startup to sales@voiceguide.com All license related enquirers should be directed to sales@voiceguide.com The vgEngine and ktTel trace files can be found in VoiceGuide's \log\ subdirectory. Please .ZIP up the trace files before forwarding. Share this post Link to post
SupportTeam Report post Posted 08/12/2019 11:51 AM Forwarded traces showed that a newer version of version of VoiceGuide was installed on the new deployment. The previous deployment used an older version. The previous old license will need to be upgraded to work with newest version of VoiceGuide. Share this post Link to post
