Guest u4910 Report post Posted 10/21/2019 09:05 PM When I do a transfer of a call to an ACD queue, I have it going to a "Hangup" after that. The call gets transferred, but then hangs up right away. What should be the transition after a transfer to an agent? Share this post Link to post
SupportTeam Report post Posted 10/21/2019 10:13 PM After transferring call to ACD queue you can have the script perform other actions, but if one of these actions is a Hangup then the call will be hung up. Simplest for the Call Transfer module to not have any paths leaving it. The call will then remain as part of the ACD system and the ACD system will handle it from that point on Share this post Link to post
Guest u4910 Report post Posted 10/22/2019 12:41 PM That works, took out the hang up that wasn't needed. Thanks. Share this post Link to post
