Timeout connecting to voiceguide service.

[Lukas]

Hi, we have a problem with one serwer VG  sometimes we have communique as in the attachment

[SupportTeam]

This looks like an older version of VoiceGuide Line Status Monitor.

Was the VoiceGuide service stopped when this happened?

Current versions of the Line Status Monitor handle the VoiceGuide service stop better, with no multiple windows like this displayed when connection to VoiceGuide server is lost.

[Lukas]

The voiceguide service not stopped then this happend.

[SupportTeam]

Hard to say why the connection to the status monitoring service was broken. Was the status monitor running on the same system as the VoiceGuide service, or was the monitoring done from a remote machine?

Did restarting the Status Monitor fix the issue and the Status Monitor started showing the line status again?

As the VoiceGuide service was running  during this Status Monitor problem can you post the vgEngine trace log from VoiceGuide that covers the time when the status monitor stopped reading status data, and when it was restarted?

 

Current version of VoiceGuide Status Monitor shows more information in the popup message box about the nature of the connection error, so if current version of VoiceGuide was used we would be better able to tell what was the underlying use of the problem that occurred here based on the screenshot.

[Lukas]

Can the problem be caused by a small amount of RAM?

[SupportTeam]

Unlikely.

Was the Line Status Monitor running on same machine as the VoiceGuide IVR service it was reporting status of? Or on some other machine?

[Lukas]

The monitor works on the same machine

[SupportTeam]

Please advise on these two questions:

Did restarting the Status Monitor fix the issue and the Status Monitor started showing the line status again?

As the VoiceGuide service was running  during this Status Monitor problem can you post the vgEngine trace log from VoiceGuide that covers the time when the status monitor stopped reading status data, and when it was restarted.

[Lukas]

Did restarting the Status Monitor fix the issue and the Status Monitor started showing the line status again?

Yes restarting VG and cards again solved the problem.

Part-day logs in the attachment

 

log24102019.rar

[SupportTeam]

Have you tried just restarting the Status Monitor app? (without restarting the VoiceGuide service itself)