Guest Mike Report post Posted 03/22/2004 09:54 PM I have 4.4.85 and when I que up 100 numbers to dial, it will make the first call on each line ( out of 4) proerply, but then sometimes 3, or 2 of the other lines will stop dialing out, and now they all stopped. Running win XP & Dialogic 4 port card. there is no ther software installed other then Adobe Audition to edit sound files, raw install full updates. Below is the log, Sorry for the length, thought it was important to see many calls instead of 1, notice the 84578 7 tapi Reply 65572 LINEERR_RESOURCEUNAVAIL [8000004B] Error messages...... Thanks 19171 0 Ready To DialOut : 64 (out of 64) 20531 7 tapie callstate CONNECTED 65879,1,0 20531 7 WorkingModeTAPI= 20531 7 WorkingModeScript= 20546 0 DELETE FROM CallQue WHERE ID=89; 20562 7 [Answer (Person)] Playing 20562 7 [Answer (Person)] Playing (C:\Program Files\VoiceGuide\Scripts\Spring 2004\Introduction.wav) 20734 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Spring 2004\Introduction.wav] 20750 7 RunModule PLAY end 21203 0 Ready To DialOut : 64 (out of 64) 23203 0 Ready To DialOut : 64 (out of 64) 25234 0 Ready To DialOut : 64 (out of 64) 27265 0 Ready To DialOut : 64 (out of 64) 29296 0 Ready To DialOut : 64 (out of 64) 31328 0 Ready To DialOut : 64 (out of 64) 33359 0 Ready To DialOut : 64 (out of 64) 35390 0 Ready To DialOut : 64 (out of 64) 37421 0 Ready To DialOut : 64 (out of 64) 39468 0 Ready To DialOut : 64 (out of 64) 39718 7 wb(72057800) 39781 7 Play End line[7] (id=720578) 39796 7 LsPlayMsg EV_PLAY_FINISHED 41484 0 Ready To DialOut : 64 (out of 64) 42984 7 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG 43000 7 [Answer (Person)] Playing (C:\Program Files\VoiceGuide\Scripts\Spring 2004\Introduction.wav) 43046 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Spring 2004\Introduction.wav] 43531 0 Ready To DialOut : 64 (out of 64) 44750 7 tapie callstate DISCONNECTED 65879,0,0 44765 7 LsPlayMsg EV_REMOTEPARTY_DISCONNECT 44843 7 PlaySoundStop ok 44859 7 Hanging up call... 44859 7 PlaySoundStop ok 44890 7 fnHangupCall end 44921 7 tapie linedevstate 2048 0 0 44937 7 tapie callstate IDLE 65879 0 0 44953 7 WorkingMode@Idle= 44968 7 tapi Reply 65708 0 45562 0 Ready To DialOut : 64 (out of 64) 46015 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 46031 7 Initialise telephony (due to IDLE) 46046 7 tapic lineDeallocateCall(MainCall:65879) 0 46171 7 Waiting for a call... 46187 7 hLine=65691 47593 0 Ready To DialOut : 64 (out of 64) 47625 7 Dialing: 2764563 47640 7 MakeCall => 65913 47640 7 TapiCbTrigSet 65913 7002 48156 7 tapi Reply 65913 0 48171 7 TapiCbTrigClear 48187 7 tapie linedevstate 2048 0 0 48203 7 tapie callstate DIALTONE 66255 0 0 48218 7 tapie callstate DIALING 66255 0 0 48234 7 tapie callstate PROCEEDING 66255 0 0 48250 7 tapie callinfo CALLEDID 48250 7 tapie callinfo REASON 48265 7 Lev_CallerID [0000,] 48281 7 tapie callinfo ORIGIN 49671 0 Ready To DialOut : 63 (out of 63) 51718 0 Ready To DialOut : 63 (out of 63) 51734 6 LsWaitAfterDialingOut EV_TIMEOUT_MAKECALL_NORESPONSE 51750 0 DELETE FROM CallQue WHERE ID=90; 51765 6 Hanging up call... 51781 6 PlaySoundStop ok 51796 6 Waiting for a call... 51812 6 fnHangupCall end 51859 6 tapie linedevstate 2048 0 0 51875 6 tapie callstate IDLE 65725 0 0 51890 6 WorkingMode@Idle= 51906 6 tapi Reply 66204 0 52906 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 52906 6 Initialise telephony (due to IDLE) 52921 6 tapic lineDeallocateCall(MainCall:65725) 0 53062 6 Waiting for a call... 53078 6 hLine=66375 53843 0 Ready To DialOut : 63 (out of 63) 53875 6 Dialing: 2764562 53890 6 MakeCall => 65760 53890 6 TapiCbTrigSet 65760 7002 53921 6 tapi Reply 65760 LINEERR_RESOURCEUNAVAIL [8000004B] 53937 6 Hanging up call... 53953 6 PlaySoundStop ok 53953 6 Waiting for a call... 53968 6 fnHangupCall end 53984 6 TapiCbTrigClear 56015 0 Ready To DialOut : 62 (out of 62) 56093 6 Hanging up call...(2) 56109 6 PlaySoundStop ok 56109 6 Waiting for a call... 56125 6 fnHangupCall end 56140 6 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 56156 8 LsWaitAfterDialingOut EV_TIMEOUT_MAKECALL_NORESPONSE 56171 0 DELETE FROM CallQue WHERE ID=88; 56187 8 Hanging up call... 56203 8 PlaySoundStop ok 56218 8 Waiting for a call... 56234 8 fnHangupCall end 56281 8 tapie linedevstate 2048 0 0 56296 8 tapie callstate IDLE 65777 0 0 56312 8 WorkingMode@Idle= 56328 8 tapi Reply 66341 0 57328 8 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 57328 8 Initialise telephony (due to IDLE) 57343 8 tapic lineDeallocateCall(MainCall:65777) 0 57468 8 Waiting for a call... 57484 8 hLine=66136 58046 0 Ready To DialOut : 62 (out of 62) 58062 8 Dialing: 2764561 58078 8 MakeCall => 66307 58093 8 TapiCbTrigSet 66307 7002 58109 8 tapi Reply 66307 LINEERR_RESOURCEUNAVAIL [8000004B] 58125 8 Hanging up call... 58140 8 PlaySoundStop ok 58156 8 Waiting for a call... 58171 8 fnHangupCall end 58171 8 TapiCbTrigClear 58312 7 tapie callstate CONNECTED 66255,1,0 58328 7 WorkingModeTAPI= 58343 7 WorkingModeScript= 58359 0 DELETE FROM CallQue WHERE ID=87; 58390 7 [Answer (Person)] Playing 58406 7 [Answer (Person)] Playing (C:\Program Files\VoiceGuide\Scripts\Spring 2004\Introduction.wav) 58468 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Spring 2004\Introduction.wav] 58484 7 RunModule PLAY end 60187 0 Ready To DialOut : 61 (out of 61) 60359 8 Hanging up call...(2) 60375 8 PlaySoundStop ok 60390 8 Waiting for a call... 60406 8 fnHangupCall end 60406 8 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 62234 0 Ready To DialOut : 61 (out of 61) 64250 0 Ready To DialOut : 61 (out of 61) 66296 0 Ready To DialOut : 61 (out of 61) 68312 0 Ready To DialOut : 61 (out of 61) 70343 0 Ready To DialOut : 61 (out of 61) 72375 0 Ready To DialOut : 61 (out of 61) 74406 0 Ready To DialOut : 61 (out of 61) 76437 0 Ready To DialOut : 61 (out of 61) 77484 7 wb(75842100) 77546 7 Play End line[7] (id=758421) 77562 7 LsPlayMsg EV_PLAY_FINISHED 78484 0 Ready To DialOut : 61 (out of 61) 78734 7 tapie monitordigits 50 2 78750 7 LsPlayMsgFinished [2] 78765 7 [DB List Responded] Run Program 78781 7 RVreplace start: [command.com /c echo $RV_MONTH/$RV_DATE/2004,$RV_HOUR:$RV_MINUTE,LINE: $RV_DEVICEID,$RV_CALLEDNUMBER,$RV[Answer (Person)],$RV[No Response] >> c:\VGLOG\Respond.txt] 78796 7 RVreplace end: [command.com /c echo 3/23/2004,14:43,LINE: 7,2764563,2,$RV[No Response] >> c:\VGLOG\Respond.txt] 78843 7 Run Program continuing... 78875 7 [Good Bye (Not Interested)] Playing 78906 7 [Good Bye (Not Interested)] Playing (C:\Program Files\VoiceGuide\Scripts\Spring 2004\Goodbye.wav) 79093 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Spring 2004\Goodbye.wav] 79156 7 RunModule PLAY end 80500 0 Ready To DialOut : 61 (out of 61) 82546 0 Ready To DialOut : 61 (out of 61) 83515 7 Play End line[7] (id=778921) 83531 7 LsPlayMsg EV_PLAY_FINISHED 83546 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 83562 7 Hanging up call... 83578 7 PlaySoundStop ok 83593 7 fnHangupCall end 83640 7 tapie linedevstate 2048 0 0 83656 7 tapie callstate IDLE 66255 0 0 83671 7 WorkingMode@Idle= 83687 7 tapi Reply 66477 0 84562 0 Ready To DialOut : 61 (out of 61) 84703 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 84703 7 Initialise telephony (due to IDLE) 84734 7 tapic lineDeallocateCall(MainCall:66255) 0 84859 7 Waiting for a call... 84875 7 hLine=66459 86593 0 Ready To DialOut : 61 (out of 61) 86625 7 Dialing: 2764560 86640 7 MakeCall => 66409 86656 7 TapiCbTrigSet 66409 7002 87171 7 tapi Reply 66409 0 87187 7 TapiCbTrigClear 87187 7 tapie linedevstate 2048 0 0 87203 7 tapie callstate DIALTONE 66017 0 0 87218 7 tapie callstate DIALING 66017 0 0 87234 7 tapie callstate PROCEEDING 66017 0 0 87250 7 tapie callinfo CALLEDID 87265 7 tapie callinfo REASON 87281 7 Lev_CallerID [0000,] 87296 7 tapie callinfo ORIGIN 88671 0 Ready To DialOut : 60 (out of 60) 90687 0 Ready To DialOut : 60 (out of 60) 92734 0 Ready To DialOut : 60 (out of 60) 94765 0 Ready To DialOut : 60 (out of 60) 96828 0 Ready To DialOut : 60 (out of 60) 98859 0 Ready To DialOut : 60 (out of 60) 00968 0 Ready To DialOut : 60 (out of 60) 01984 7 tapie callstate DISCONNECTED 66017,16,0 02000 7 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT 02015 7 Answering Machine or Fax Detected 02031 7 Dialing: Answering machine detected [NONE] 02046 0 DELETE FROM CallQue WHERE ID=84; 02062 7 Hanging up call... 02078 7 PlaySoundStop ok 02093 7 Waiting for a call... 02109 7 fnHangupCall end 02125 7 RecSoundStart err[3] 02156 7 Hanging up call... 02156 7 PlaySoundStop ok 02171 7 Waiting for a call... 02187 7 fnHangupCall end 02203 7 tapie linedevstate 2048 0 0 02218 7 tapie callstate IDLE 66017 0 0 02234 7 WorkingMode@Idle= 02250 7 tapi Reply 66221 0 02250 7 tapi Reply 66000 LINEERR_INVALCALLSTATE [8000001C] 03031 0 Ready To DialOut : 60 (out of 60) 03250 7 LsDialoutRecAnswerMachineWelcMsg EV_TIMEOUT_TIMETOREINITLINE 03250 7 Initialise telephony (due to IDLE) 03265 7 tapic lineDeallocateCall(MainCall:66017) 0 03390 7 Waiting for a call... 03406 7 hLine=66153 05078 0 Ready To DialOut : 60 (out of 60) 05093 7 Dialing: 2764559 05109 7 MakeCall => 65640 05125 7 TapiCbTrigSet 65640 7002 05640 7 tapi Reply 65640 0 05656 7 TapiCbTrigClear 05656 7 tapie linedevstate 2048 0 0 05671 7 tapie callstate DIALTONE 65811 0 0 05687 7 tapie callstate DIALING 65811 0 0 05703 7 tapie callstate PROCEEDING 65811 0 0 05703 7 tapie callinfo CALLEDID 05718 7 tapie callinfo REASON 05734 7 Lev_CallerID [0000,] 05750 7 tapie callinfo ORIGIN 07140 0 Ready To DialOut : 59 (out of 59) 09156 0 Ready To DialOut : 59 (out of 59) 11171 0 Ready To DialOut : 59 (out of 59) 13203 0 Ready To DialOut : 59 (out of 59) 15250 0 Ready To DialOut : 59 (out of 59) 17281 0 Ready To DialOut : 59 (out of 59) 19312 0 Ready To DialOut : 59 (out of 59) 19640 7 tapie callstate CONNECTED 65811,1,0 19656 7 WorkingModeTAPI= 19671 7 WorkingModeScript= 19687 0 DELETE FROM CallQue WHERE ID=83; 19718 7 [Answer (Person)] Playing 19718 7 [Answer (Person)] Playing (C:\Program Files\VoiceGuide\Scripts\Spring 2004\Introduction.wav) 19796 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Spring 2004\Introduction.wav] 19812 7 RunModule PLAY end 21343 0 Ready To DialOut : 59 (out of 59) 23375 0 Ready To DialOut : 59 (out of 59) 25406 0 Ready To DialOut : 59 (out of 59) 27437 0 Ready To DialOut : 59 (out of 59) 29468 0 Ready To DialOut : 59 (out of 59) 31500 0 Ready To DialOut : 59 (out of 59) 33515 0 Ready To DialOut : 59 (out of 59) 35546 0 Ready To DialOut : 59 (out of 59) 37593 0 Ready To DialOut : 59 (out of 59) 38812 7 Play End line[7] (id=819734) 38828 7 LsPlayMsg EV_PLAY_FINISHED 39625 0 Ready To DialOut : 59 (out of 59) 41656 0 Ready To DialOut : 59 (out of 59) 42109 7 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG 42125 7 [Answer (Person)] Playing (C:\Program Files\VoiceGuide\Scripts\Spring 2004\Introduction.wav) 42171 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Spring 2004\Introduction.wav] 43687 0 Ready To DialOut : 59 (out of 59) 45703 0 Ready To DialOut : 59 (out of 59) 47750 0 Ready To DialOut : 59 (out of 59) 49765 0 Ready To DialOut : 59 (out of 59) 51812 0 Ready To DialOut : 59 (out of 59) 53843 0 Ready To DialOut : 59 (out of 59) 55875 0 Ready To DialOut : 59 (out of 59) 57890 0 Ready To DialOut : 59 (out of 59) 59937 0 Ready To DialOut : 59 (out of 59) 61156 7 wb(84214000) 61234 7 Play End line[7] (id=842140) 61250 7 LsPlayMsg EV_PLAY_FINISHED 61968 0 Ready To DialOut : 59 (out of 59) 64000 0 Ready To DialOut : 59 (out of 59) 64453 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 64468 7 [No Response] Playing 64484 7 [No Response] Playing (C:\Program Files\VoiceGuide\Scripts\Spring 2004\No Response.wav) 64531 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Spring 2004\No Response.wav] 64546 7 RunModule PLAY end 66031 0 Ready To DialOut : 59 (out of 59) 68062 0 Ready To DialOut : 59 (out of 59) 70093 0 Ready To DialOut : 59 (out of 59) 72140 0 Ready To DialOut : 59 (out of 59) 74171 0 Ready To DialOut : 59 (out of 59) 74625 7 wb(86450000) 74687 7 Play End line[7] (id=864500) 74703 7 LsPlayMsg EV_PLAY_FINISHED 76203 0 Ready To DialOut : 59 (out of 59) 77906 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 77921 7 [DB List Responded] Run Program 77921 7 RVreplace start: [command.com /c echo $RV_MONTH/$RV_DATE/2004,$RV_HOUR:$RV_MINUTE,LINE: $RV_DEVICEID,$RV_CALLEDNUMBER,$RV[Answer (Person)],$RV[No Response] >> c:\VGLOG\Respond.txt] 77953 7 RVreplace end: [command.com /c echo 3/23/2004,14:44,LINE: 7,2764559,$RV[Answer (Person)],$RV[No Response] >> c:\VGLOG\Respond.txt] 77984 7 Run Program continuing... 78015 7 [Good Bye (Not Interested)] Playing 78031 7 [Good Bye (Not Interested)] Playing (C:\Program Files\VoiceGuide\Scripts\Spring 2004\Goodbye.wav) 78234 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Spring 2004\Goodbye.wav] 78281 7 RunModule PLAY end 78406 0 Ready To DialOut : 59 (out of 59) 80437 0 Ready To DialOut : 59 (out of 59) 82484 0 Ready To DialOut : 59 (out of 59) 82640 7 Play End line[7] (id=878109) 82656 7 LsPlayMsg EV_PLAY_FINISHED 82671 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 82687 7 Hanging up call... 82703 7 PlaySoundStop ok 82718 7 fnHangupCall end 82765 7 tapie linedevstate 2048 0 0 82781 7 tapie callstate IDLE 65811 0 0 82796 7 WorkingMode@Idle= 82812 7 tapi Reply 65794 0 83828 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 83828 7 Initialise telephony (due to IDLE) 83859 7 tapic lineDeallocateCall(MainCall:65811) 0 83984 7 Waiting for a call... 84000 7 hLine=66271 84515 0 Ready To DialOut : 59 (out of 59) 84531 7 Dialing: 2764558 84546 7 MakeCall => 65572 84562 7 TapiCbTrigSet 65572 7002 84578 7 tapi Reply 65572 LINEERR_RESOURCEUNAVAIL [8000004B] 84593 7 Hanging up call... 84609 7 PlaySoundStop ok 84625 7 Waiting for a call... 84640 7 fnHangupCall end 84656 7 TapiCbTrigClear 86687 0 Ready To DialOut : 58 (out of 58) 86750 7 Hanging up call...(2) 86750 7 PlaySoundStop ok 86765 7 Waiting for a call... 86781 7 fnHangupCall end 86796 7 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 88703 0 Ready To DialOut : 58 (out of 58) 90750 0 Ready To DialOut : 58 (out of 58) 92781 0 Ready To DialOut : 58 (out of 58) 94828 0 Ready To DialOut : 58 (out of 58) Share this post Link to post
SupportTeam Report post Posted 03/23/2004 01:26 AM Have you just recently installed this system or have you been using this system for the last 2 years (when v4.4.85 was released)? If you have been using this for the last 2 years then maybe you should first start looking into what was changed with the system (drivers/configuration) to make the problems start appearing now... Share this post Link to post
Guest Mike Report post Posted 03/23/2004 06:52 AM I used it before, I don't think it was 2 years old, probably 18 months, I used it for a while. I'm not using it for inbound calls at all, just outbound calls. I only used 2 lines before, and now i am using 4. The hardware is all the same. The only think different is that it is XP and not windows 2000 advanced server for the operating system. 1 year ago... I did have a similar issue when i used the two lines, where one line would stop dialing some time during the day, and when I rebooted, it would work fine for 1 or 2 days. I wwould get an error about virtual memory being low. Back then I had alot of software on that computer, and thought that would be the issue, so thats why this is now a standalone system that does the outbound dialing. After I posted the first message in this thread, I re-installed 4.4.85, I did not install the 4.4.47 updtae that was released back then. I qued up 1000 numbers and all 4 lines dialed out for at least 2 hours, Yes, I watched. I went out, and came back, the remainder of the 1000 were done, but I qued up 10 more numbers to see if all the lines would dial out, and only B1C1 ( Board 1 Channel 1 ) would dial, the other three channels would not dial. ( I only have the 1 4 port board installed, no modems, no other PCI cards other then the video card.) Should I install the 4.4.47 Update? Is there an issue with that version with XP? Should I intsall win2K again? How does upgrading work? is there some sort of credit for the version i have now? I am not keen on upgrading, since I do not require a very extensive use of the software, It will never be used for incoming calls, but, unlike VG dialer, thats not an option Share this post Link to post
SupportTeam Report post Posted 03/23/2004 07:06 AM Can you please email support@voiceguide.com with your registration details (name/company). If you wish to upgrade to latest version you get a 50% credit for the v4.4 license you own - ie: upgrading to latest version is at half the price of the license. Share this post Link to post
Guest Mike Report post Posted 03/25/2004 04:25 AM I do not see why i should have to upgrade to fix the problem... Is there a solution for this, or is this a known bug in the version I have? Share this post Link to post
SupportTeam Report post Posted 03/25/2004 05:23 AM Can you please email support@voiceguide.com with your registration details (name/company). When this information is received and registration details are confirmed the bug fix patch will be issued for free In your previous post you asked a question how much it would be to upgrade to latest version - that's why the answer on how to upgrade was provided as well. It was not implied that you must upgrade... it was just an answer to your question. Share this post Link to post
Guest developer Report post Posted 10/28/2004 11:36 PM Can u help me download this version? Share this post Link to post
SupportTeam Report post Posted 10/29/2004 12:59 AM v4.4 is no longer available for download (it's two years old). Why do you wnat this old version? Just download the current version from our WWW. Share this post Link to post
