Guest Ada Report post Posted 06/03/2020 04:00 AM I would like to ask how to show every module name in a log file? I need to create a script to show a caller to do every action in the script. Then, I need to upload it to web interface. Thank you. Share this post Link to post
SupportTeam Report post Posted 06/03/2020 11:14 AM VoiceGuide has a 'CallEvents' log file that stores details of what happened on each call. This includes names of modulus ran, sound files played, etc. That 'CallEvents' log file is in VoiceGuide's \log\ subdirectory. You could extract details from that log. eg: Here is what a 'CallEvents' log entry for a call to VoiceGuide's demo 'Credit Card Payment' script is: { "call": { "crn": "10000001", "port": "1", "direction": "in", "callcounter": "1", "time_start": "2020-06-03 21:04:08", "callflow": "C:\Program Files (x86)\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs", "events": " 210408.503|callstate|DE_RINGS|||||0|2|8|0 210408.503|ring||||||1|0|0|0 210408.505|state|call_in_offered : cid= dnis=|||||0|0|0|0 210408.508|event|DE_RINGS|||||2|0|8|0 210408.512|state|Ring 1|||||0|0|0|0 210408.512|event|EV_RING|||||1|0|0|0 210408.512|event|TDX_CST|DE_RINGS|ET_RON|||0|0|0|0 210414.570|ring||||||2|0|0|0 210414.570|event|EV_CALLERID|5551234||||268435457|0|0|0 210414.570|state|Ring 2|||||0|0|0|0 210414.574|event|EV_RING|||||2|0|0|0 210414.574|command|cmd_AnswerCall|||||0|0|0|0 210414.575|event|TDX_CST|DE_RINGS|ET_RON|||0|0|0|0 210415.125|event|TDX_SETHOOK|DX_OFFHOOK|CALL_INBOUND|||0|0|0|0 210415.125|callstate|TDX_SETHOOK_DX_OFFHOOK|||||0|256|4|0 210415.179|state|[Get Client ID] Number Input|||||0|0|0|0 210415.200|state|[Get Client ID] Playing wav (PayGetId.wav)|||||0|0|0|0 210415.206|event|TDX_SETHOOK_DX_OFFHOOK|||||256|1|4|0 210415.218|event|TDX_CST|DE_LCON||||65535|0|0|0 210420.421|dtmf||4||||52|0|0|0 210420.423|command|cmd_PlayStop|||||0|0|0|0 210420.424|state|[Get Client ID] Number Input 4|||||0|0|0|0 210420.824|dtmf||5||||53|0|0|0 210420.826|state|[Get Client ID] Number Input 45|||||0|0|0|0 210421.340|dtmf||6||||54|0|0|0 210421.342|state|[Get Client ID] Number Input 456|||||0|0|0|0 210421.905|dtmf||7||||55|0|0|0 210421.907|state|[Get Client ID] Number Input 4567|||||0|0|0|0 210422.323|dtmf||8||||56|0|0|0 210422.323|state|[Get Client ID] Number Input 45678|||||0|0|0|0 210422.767|dtmf||9||||57|0|0|0 210422.769|state|[Get Client ID] Number Input 456789|||||0|0|0|0 210423.247|dtmf||#||||35|0|0|0 210423.256|state|[Get Card Number] Number Input|||||0|0|0|0 210423.256|state|[Get Card Number] Playing wav (PayGetCc.wav)|||||0|0|0|0 210429.199|dtmf||1||||49|0|0|0 210429.201|state|[Get Card Number] Number Input 1|||||0|0|0|0 210430.244|dtmf||1||||49|0|0|0 210430.246|state|[Get Card Number] Number Input 11|||||0|0|0|0 210430.687|dtmf||2||||50|0|0|0 210430.689|state|[Get Card Number] Number Input 112|||||0|0|0|0 210431.203|dtmf||2||||50|0|0|0 210431.205|state|[Get Card Number] Number Input 1122|||||0|0|0|0 210431.745|dtmf||3||||51|0|0|0 210431.747|state|[Get Card Number] Number Input 11223|||||0|0|0|0 210432.236|dtmf||3||||51|0|0|0 210432.238|state|[Get Card Number] Number Input 112233|||||0|0|0|0 210432.895|dtmf||4||||52|0|0|0 210432.897|state|[Get Card Number] Number Input 1122334|||||0|0|0|0 210433.364|dtmf||4||||52|0|0|0 210433.364|state|[Get Card Number] Number Input 11223344|||||0|0|0|0 210433.904|dtmf||5||||53|0|0|0 210433.906|state|[Get Card Number] Number Input 112233445|||||0|0|0|0 210434.384|dtmf||5||||53|0|0|0 210434.384|state|[Get Card Number] Number Input 1122334455|||||0|0|0|0 210434.935|dtmf||6||||54|0|0|0 210434.937|state|[Get Card Number] Number Input 11223344556|||||0|0|0|0 210435.547|dtmf||6||||54|0|0|0 210435.549|state|[Get Card Number] Number Input 112233445566|||||0|0|0|0 210437.983|dtmf||7||||55|0|0|0 210437.985|state|[Get Card Number] Number Input 1122334455667|||||0|0|0|0 210438.488|dtmf||7||||55|0|0|0 210438.488|state|[Get Card Number] Number Input 11223344556677|||||0|0|0|0 210439.003|dtmf||8||||56|0|0|0 210439.005|state|[Get Card Number] Number Input 112233445566778|||||0|0|0|0 210439.483|dtmf||8||||56|0|0|0 210439.483|state|[Get Card Number] Number Input 1122334455667788|||||0|0|0|0 210440.995|dtmf||#||||35|0|0|0 210440.998|state|[Get Expiry Date] Number Input|||||0|0|0|0 210440.999|state|[Get Expiry Date] Playing wav (PayGetExp.wav)|||||0|0|0|0 210448.171|dtmf||0||||48|0|0|0 210448.173|state|[Get Expiry Date] Number Input 0|||||0|0|0|0 210449.203|dtmf||5||||53|0|0|0 210449.205|state|[Get Expiry Date] Number Input 05|||||0|0|0|0 210451.544|dtmf||2||||50|0|0|0 210451.546|state|[Get Expiry Date] Number Input 052|||||0|0|0|0 210452.311|dtmf||5||||53|0|0|0 210452.313|state|[Get Expiry Date] Number Input 0525|||||0|0|0|0 210453.138|dtmf||#||||35|0|0|0 210453.141|state|[Get Amount] Number Input|||||0|0|0|0 210453.142|state|[Get Amount] Playing wav (PayGetAmount.wav)|||||0|0|0|0 210503.124|dtmf||4||||52|0|0|0 210503.126|state|[Get Amount] Number Input 4|||||0|0|0|0 210503.868|dtmf||5||||53|0|0|0 210503.870|state|[Get Amount] Number Input 45|||||0|0|0|0 210504.395|dtmf||6||||54|0|0|0 210504.395|state|[Get Amount] Number Input 456|||||0|0|0|0 210504.995|dtmf||7||||55|0|0|0 210504.997|state|[Get Amount] Number Input 4567|||||0|0|0|0 210505.438|dtmf||8||||56|0|0|0 210505.439|state|[Get Amount] Number Input 45678|||||0|0|0|0 210506.002|dtmf||9||||57|0|0|0 210506.005|state|[Get Amount] Number Input 456789|||||0|0|0|0 210507.647|dtmf||0||||48|0|0|0 210507.649|state|[Get Amount] Number Input 4567890|||||0|0|0|0 210508.511|dtmf||#||||35|0|0|0 210508.522|state|[Say Amount] Say Numbers: 4567890 as Amount - Cents|||||0|0|0|0 210519.303|state|[Say Card Nbr] Say Numbers: 1122334455667788 as Digits|||||0|0|0|0 210535.273|dtmf||1||||49|0|0|0 210535.277|command|cmd_PlayStop|||||0|0|0|0 210535.278|state|[Save Data to File VBS] RunScript|||||0|0|0|0 210535.287|state|[Save Data to File VBS] RunScript vbs, onhold=|||||0|0|0|0 210535.299|state|[Say Thanks...] Playing wav (PayThankyou.wav)|||||0|0|0|0 210540.578|state|Hanging up... [Hangup Module]|||||0|0|0|0 210540.583|command|cmd_DropCall|||||0|0|0|0 210540.628|event|TDX_SETHOOK|DX_ONHOOK||||0|0|0|0 210540.628|callstate|TDX_SETHOOK_DX_ONHOOK|||||0|1|32|0 210540.639|event|TDX_SETHOOK_DX_ONHOOK|||||1|0|32|0 210540.640|callstate|GCEV_RELEASECALL|GCST_NULL||||2137|0|0|0 ", "length": "92.137" }}, Share this post Link to post
Guest Ada Report post Posted 06/03/2020 01:59 PM Thank you. But, how can I use it to upload on a webpage such as PHP? Also, can I use json data to POST request in Web Service module? Share this post Link to post
SupportTeam Report post Posted 06/04/2020 08:29 PM In VoiceGuide v7.6.27 onward the events log entry that was quoted beforehand will be accessible in-script using this Result Variable: $RV_CallFlowProgress You will then be able to upload that information to a http/https service by using a Web Service module, like this: To upload the full log including the events capturing end of call, that web service module should be used in the "After Hangup" callflow - the VoiceGuide script that is ran after the call ends. Please see: https://www.voiceguide.com/vghelp/source/html/call_finish.htm v7.6.27 should be available in a few days. You can include any other data in Web Service modules (JSON or otherwise) as well. eg: you can do something like this: Share this post Link to post
Guest Ada Report post Posted 06/05/2020 02:36 AM Thank you. How about capture every module log before going to next module? Share this post Link to post
SupportTeam Report post Posted 06/05/2020 02:41 AM You can probably just use the Result Variables created by each module and save/post those using a Web Service module after each of the modules that you need to record actions of. If using Result Variables from each module is not sufficient then please provide more information/examples on what you need to achieve. Maybe with some sample scripts etc. Share this post Link to post
Guest Ada Report post Posted 06/05/2020 03:08 AM Thank you. Actually, I need to know every caller's using every module status such as the caller suddenly hang up the call, or caller input data correctly, but the script can't go next or correct module. Share this post Link to post
SupportTeam Report post Posted 06/05/2020 07:39 AM To analyze how far has the caller made it through the IVR callflow you can check/save the various Result Variables that would have been created by the various modules as the caller progressed through them. Such check would be done when caller hangs up, so from the "After Hangup" script. More information on the "After Hangup" scripts can be found here: https://www.voiceguide.com/vghelp/source/html/call_finish.htm This $RVs would also be useful: $RV_PreviousModule If you read/save that $RV_PreviousModule in the first module of the "After Hangup" script then this will tell you in which module the caller was in when they hung up. more infrmaiton n $RVs is here: https://www.voiceguide.com/vghelp/source/html/resultvariables.htm If you have a particular state/data that you need to read/store then please advise the specifics of what you need and we can better advise. Share this post Link to post
