Problems running test script

[louisc]

I am test your system but cant seem to get system to answer any calls.

here is my system

windows 10 pro
intel i7-9700
16GB RAM
1TB HD
voiceguide ver 7.6.28 (trial)

sangoma D4PCIUFEQ

run the credit card test script

 

When I check on the line status there don't see any lines or dialogic cards.

Looking at the logs, it does seem that the dialogic lines are starting.

Can you please recommend how to fix this issue.

Thanks

its_sysinfo.zip

0630_1012_IconTray.zip

[louisc]

I have resolved the issue. I had to uninstall voiceguide and the drivers and reinstall. The system is currently working.

[SupportTeam]

After Dialogic drivers are installed Windows must be restarted. The Dialogic driver will not work correctly until Windows is restarted after the install.

ktTel trace shows the Dialogic drivers were not starting properly:

Quote

019 102213.570 11932               Waiting until the Dialogic system service starts....
020 102213.570 11932               elapsed time: 0 (max=180) (1, Start_Pending)
021 102214.586 11932               elapsed time: 1 (max=180) (1, Start_Pending)
022 102215.601 11932               elapsed time: 2 (max=180) (1, Start_Pending)
023 102216.616 11932               elapsed time: 3 (max=180) (1, Start_Pending)
024 102217.632 11932               elapsed time: 4 (max=180) (1, Start_Pending)
025 102218.647 11932               elapsed time: 5 (max=180) (3, Stopped)
026 102219.663 11932               elapsed time: 6 (max=180) (3, Stopped)
027 102220.678 11932               elapsed time: 7 (max=180) (3, Stopped)
028 102221.694 11932               elapsed time: 8 (max=180) (3, Stopped)
029 102222.709 11932               elapsed time: 9 (max=180) (3, Stopped)
030 102224.193 11932               elapsed time: 10 (max=180) (1, Start_Pending)
031 102225.208 11932               elapsed time: 11 (max=180) (1, Start_Pending)
032 102226.224 11932               elapsed time: 12 (max=180) (1, Start_Pending)
033 102227.239 11932               elapsed time: 13 (max=180) (1, Start_Pending)
034 102228.255 11932               elapsed time: 14 (max=180) (1, Start_Pending)
035 102229.270 11932               elapsed time: 15 (max=180) (3, Stopped)
036 102230.285 11932               elapsed time: 16 (max=180) (3, Stopped)
037 102231.301 11932               elapsed time: 17 (max=180) (3, Stopped)
038 102232.316 11932               elapsed time: 18 (max=180) (3, Stopped)
039 102233.332 11932               elapsed time: 19 (max=180) (3, Stopped)
040 102234.925 11932               elapsed time: 20 (max=180) (1, Start_Pending)
041 102235.940 11932               elapsed time: 21 (max=180) (1, Start_Pending)
042 102236.956 11932               elapsed time: 22 (max=180) (1, Start_Pending)
043 102237.971 11932               elapsed time: 23 (max=180) (1, Start_Pending)
044 102238.987 11932               elapsed time: 24 (max=180) (1, Start_Pending)
045 102240.002 11932               elapsed time: 25 (max=180) (3, Stopped)
046 102241.017 11932               elapsed time: 26 (max=180) (3, Stopped)