Detect the numbers of rings in VoiceGuide

[Guest Ada]

I would like to ask how to detect the numbers of rings in VoiceGuide? It is because I need to know the times of ring. If the call is not answered within 3 rings, the Voiceguide should treat the call result as not answered. Thank you

[SupportTeam]

This is on outgoing calls, yes?

You can set the maximum time that the system will wait for an outgoing call to be answered.

[Ada]

How to set the maximum time that the system will wait for an outgoing call to be answered?

[SupportTeam]

There is an "AnswerTimeout" setting that can be used on Dialer calls.

On call transfers a "timeout" type path is used, and that path is taken when the call is not answered within the specified time.

[Ada]

Thank you. Where is "AnswerTimeout" setting that can be used on Dialer calls? I can't find it.

[SupportTeam]

Please see:

https://www.voiceguide.com/vghelp/source/html/outbound-ivr-dialer-introduction.htm

The timeout field is on the first screenshot on the above page. (just below the "Phone Numbers File" text box).