Can't test VoiceGuide script

[Ada]

I would like to ask why I can't test VoiceGuide script. Please refer to the attachment. Thank you.

0703_1218_vgEngine.zip

[SupportTeam]

Attached trace shows that you are using an analog Dialogic card on this system.

Traces show the card was initialized OK and all 4 ports on the card are now now ready.

Looks like you are using a VoIP softphone to make the calls, so if you are not seeing calls arriving at the analog Dialogic card then you should look into your networking and media gateways etc. setup

 

[SupportTeam]

Or if you want to test the VoiceGuide system in VoIP mode then you need to uninstall VoiceGuide and uninstall the Dialogic card drivers and then install the Dialogic VoIP drivers and the VoiceGuide in VoIP mode instead. (Note that you need to restart Windows after each Dialogic uninstall/install)

as per: https://www.voiceguide.com/vghelp/source/html/install_v7_dialogichmp.htm

[Ada]

I would like to ask the reasons why can't run the script and how to solve it? Could you provide in details how to solve it? Please refer to the attachment. Thank you.

0715_1748_vgEngine.zip

[SupportTeam]

Attached trace shows normal system startup, with 4 ports on the D/4PCIUF card opened and ready to receive calls.

No problems/errors are showing.

The script set on all 4 lines in Config.xml is the default Credit Card Payment.vgs :

Quote

174842.450  20                     VgsScriptLoad load start [C:\Program Files (x86)\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs] iVgsLoadCounter=1

What is the actual problem that you are experiencing?

[Ada]

Thank you. But when I used MicroSIP to test the script. It has problems. Please refer to the attachment.

0716_1132_vgEngine.zip

[SupportTeam]

This question is the same as your previous thread here:

https://www.voiceguide.com/forums/topic/13203-cant-test-voiceguide-script/

We are going to merger the two threads together.

 

[SupportTeam]

You are trying to call an analog system from a VoIP softphone using an IP address?

Is the "192.168.0.12" IP address the address of a VoIp<->Analog media gateway?

You should have a good look at your networking and media gateways etc. setup...