Call loader not making calls

[louisc]

I am trying the call loader but seem to be having issues getting it to make calls outbound.

I am using a Dialogic D/4PCI and can make calls out using the Dialogic Demo.

We are using Voiceguide 7.6.28

 

log.zip

[SupportTeam]

Looking at the latest CallEvents log (from July 16th) we can see that outgoing calls were made, and system received key press inputs from call recipient. (see the entry from the CallEvents log below for the call made at 13:00:42).

Please note that this installation is currently running in evaluation mode. From vgEngine trace:

125419.070  17               lic   *********************************************************************************
125419.070  17               lic   UNREGISTERED EVALUATION VERSION, lines: 30 uid: CARD[GM530452]
125419.070  17               lic   *********************************************************************************

In evaluation mode only a limited number of outgoing calls can be made before the VoiceGuide service needs restarting.

And we can see that when another call is attempted a couple of minutes later, at 13:03:32, VoiceGuide advises of that the maximum number of allowed outgoing calls has been reached  (see below trace excerpt).

The "Maximum number of outgoing calls reached. Restart the evaluation version to continue." message would have been shown the Line Status Monitor as well.

130332.604  17   1   1     3 WARN  *******************************************************************************************
130332.604  17   1   1     3 WARN  dial  Maximum number of outgoing calls reached. Restart the evaluation version to continue.
130332.604  17   1   1     3 WARN  *******************************************************************************************
130332.604  17   1   1     3 NOTE  HangupCall while L2=Idle_WaitingForNextCall
130332.604  17   1   1     3       HangupCall qScr add (Maximum number of outgoing calls reached. Restart the evaluation version to continue.)
130332.604  17   1   1     3       q_scr +     cmdHangupCall 0
130332.604  17   1   1     3 state Maximum number of outgoing calls reached. Restart the evaluation version to continue. | 

 

Please try restarting VoiceGuide service and see if this resolves the issue.

 

CallEvents log of a successful outgoing call:

{ "call": {
  "crn": "20000002",
  "port": "1",
  "direction": "out",
  "dialout_id": "53",
  "dialout_guid": "22674f6c-002f-4190-9e71-1b6abf0e354a",
  "callcounter": "2",
  "time_start": "2020-07-16 13:00:41",
  "callflow": "C:\Program Files (x86)\VoiceGuide\Scripts\MonthlyReport\WorkingScript.vgs",
  "events": "
    130042.014|command|MakeCall_Completed|9172990|||<result>ok</result><crn>536870914</crn><crnx>20000002</crnx>|0|0|0|0
    130042.555|event|TDX_SETHOOK|DX_OFFHOOK|CALL_OUTBOUND|||0|0|0|0
    130042.555|event|TDX_CST|DE_LCON||||24903|0|0|0
    130052.527|callstate|TDX_CALLP_CR_CNCT|||||0|256|4|0
    130052.528|state|Dialing (auto) 9172990 ., doing answer detection... (DX_PAMDOPTEN)|||||0|0|0|0
    130052.528|event|TDX_CALLP_CR_CNCT|||||256|2|4|0
    130052.528|event|CON_PVD|CR_CNCT|CON_PVD|||10|3|0|0
    130052.536|state|Human answer. Start [C:\Program Files (x86)\VoiceGuide\Scripts\MonthlyReport\WorkingScript.vgs]|||||0|0|0|0
    130052.599|state|[Intro] tts generate start (len=75)|||||0|0|0|0
    130052.600|command|cmd_Tts2WavFile|Welcome to the water authority i v r account referencing and payment system|C:\Program Files (x86)\VoiceGuide\temp\tts_1_1.wav||<tts_save_filename>C:\Program Files (x86)\VoiceGuide\temp\tts_1_1.wav</tts_save_filename><threads>10</threads><TTS_SpStreamFormat>8khz8</TTS_SpStreamFormat><TTS_SAPI_Engine></TTS_SAPI_Engine>|0|0|0|0
    130052.604|event|TDX_CALLP|CR_CNCT|CON_PVD|||10|3|0|0
    130052.636|state|[Intro] Playing tts (C:\Program Files (x86)\VoiceGuide\temp\tts_1_1.wav)|||||0|0|0|0
    130057.531|state|[set failpin] Evaluate [0]|||||0|0|0|0
    130057.535|state|[Clear retries counter] Evaluate [0]|||||0|0|0|0
    130057.536|state|[set failcounter] Evaluate [0]|||||0|0|0|0
    130057.537|state|[Account ID] Number Input|||||0|0|0|0
    130057.542|state|[Account ID] tts generate start (len=29)|||||0|0|0|0
    130057.542|command|cmd_Tts2WavFile|Please enter your Account ID.|C:\Program Files (x86)\VoiceGuide\temp\tts_1_2.wav||<tts_save_filename>C:\Program Files (x86)\VoiceGuide\temp\tts_1_2.wav</tts_save_filename><threads>10</threads><TTS_SpStreamFormat>8khz8</TTS_SpStreamFormat><TTS_SAPI_Engine></TTS_SAPI_Engine>|0|0|0|0
    130057.554|state|[Account ID] Playing tts (C:\Program Files (x86)\VoiceGuide\temp\tts_1_2.wav)|||||0|0|0|0
    130104.998|state|[Account ID] Playing tts (C:\Program Files (x86)\VoiceGuide\temp\tts_1_2.wav)|||||0|0|0|0
    130109.485|dtmf||1||||49|0|0|0
    130109.485|state|[Account ID] Number Input 1|||||0|0|0|0
    130111.932|dtmf||0||||48|0|0|0
    130111.932|state|[Account ID] Number Input 10|||||0|0|0|0
    130113.576|dtmf||0||||48|0|0|0
    130113.576|state|[Account ID] Number Input 100|||||0|0|0|0
    130114.931|dtmf||0||||48|0|0|0
    130114.931|state|[Account ID] Number Input 1000|||||0|0|0|0
    130120.260|dtmf||5||||53|0|0|0
    130120.260|state|[Account ID] Number Input 10005|||||0|0|0|0
    130120.955|dtmf||0||||48|0|0|0
    130120.957|state|[Account ID] Number Input 100050|||||0|0|0|0
    130126.989|state|[Check Account] RunScript|||||0|0|0|0
    130126.997|state|[Check Account] RunScript vbs, onhold=|||||0|0|0|0
    130129.054|state|[check failcounter] Evaluate [$RV[failcounter] + 1]|||||0|0|0|0
    130129.055|state|[Check fail] tts generate start (len=36)|||||0|0|0|0
    130129.055|command|cmd_Tts2WavFile|100050 is an in valid account number|C:\Program Files (x86)\VoiceGuide\temp\tts_1_3.wav||<tts_save_filename>C:\Program Files (x86)\VoiceGuide\temp\tts_1_3.wav</tts_save_filename><threads>10</threads><TTS_SpStreamFormat>8khz8</TTS_SpStreamFormat><TTS_SAPI_Engine></TTS_SAPI_Engine>|0|0|0|0
    130129.082|state|[Check fail] Playing tts (C:\Program Files (x86)\VoiceGuide\temp\tts_1_3.wav)|||||0|0|0|0
    130130.154|event|DE_LCOF|DE_LCOF||||4760|0|0|0
    130130.155|command|cmd_PlayStop|||||0|0|0|0
    130130.156|state|Hanging up... [Loop Current Off (non-xfer vgm)]|||||0|0|0|0
    130130.172|command|cmd_DropCall|||||0|0|0|0
    130130.216|event|TDX_SETHOOK|DX_ONHOOK||||0|0|0|0
    130130.216|callstate|TDX_SETHOOK_DX_ONHOOK|||||0|1|32|0
    130130.220|event|TDX_SETHOOK_DX_ONHOOK|||||1|0|32|0
    130130.220|callstate|GCEV_RELEASECALL|GCST_NULL||||2137|0|0|0
  ",
  "length": "48.206"
}},