Files Not Playing Urgent

[Guest jeremy newman]

we have recently moved our dialogic card from one server to another it is all insalled coreectly from looking at the dcm manager, but when we try to run our script which was working on our old server we get the following

 

This has become a real issue for us as we need to get it up and running for some clients by the end of the day. any help or direction would be greatly appreciated

 

133710.64 5 linedevstate 2048 0 0

133710.64 5 callstate OFFERING 66305 0 4

133710.64 5 Start without answering the call

133710.64 5 StartLoadedVgs at 26/03/2004 1:37:10 PM

133710.64 5 rv add [$RV_STARTTIME]{26/03/2004 1:37:10 PM}

133710.64 5 rv add [$RV_DEVICEID]{5}

133710.66 5 rv add [$RV_CIDNAME]{}

133710.66 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

133710.66 5 rv add [$RV_CIDNUMBER]{}

133710.66 5 TimeoutClear

133710.66 5 [Record Coversation] Recording

133710.66 5 lineAnswer(66305) => 66322

133710.66 5 callinfo CALLEDID

133710.66 5 callinfo ORIGIN

133710.66 5 ring 0

133711.17 5 callstate CONNECTED 66305,1,0

133711.19 5 WorkingModeTAPI@Connected=

133711.19 5 WorkingModeScript@Connected=BeforeAnswerRun

133711.20 5 Inband detection not enabled

133711.20 5 tapi Reply (LineEvReply) ok 66322 0

133711.20 5 callinfo MONITORMODES

133711.20 5 TimeoutClear

133711.20 5 [Record Coversation] Recording

133711.20 5 RVreplace start: [$RV_CIDNUMBER_$RV_CIDNAME_$RV_MM$RV_DD_$RV_HH$RV_NN$RV_SS.wav]

133711.20 5 RVns [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{26/03/2004 1:37:10 PM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}

133711.22 5 RVreplace end: [__0326_133711.wav]

133711.22 5 rv add [Record Coversation]{C:\Program Files\VoiceGuide\Scripts\Answer and Record\__0326_133711.wav}

133711.22 5 RecSoundStart err[2]

133711.22 5 rv add [Hangup Time]{26/03/2004 1:37:11 PM}

133711.22 5 Hanging up call...

133711.22 5 RecSoundStop ok

133711.22 5 PlaySoundStop err=0

133711.22 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

133711.23 5 fnHangupCall end

133711.23 5 RecFile[C:\Program Files\VoiceGuide\Scripts\Answer and Record\__0326_133711.wav]

133711.23 5 TimeoutSet 600 EV_TIMEOUT_RECMAXTIME

133713.22 5 linedevstate 2048 0 0

133713.22 5 callstate IDLE 66305 0 0

133713.22 5 WorkingMode@Idle=

133713.22 5 TimeoutClear

133713.23 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

133713.23 5 tapi Reply (LineEvReply) ok 66287 0

133714.27 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE

133714.27 5 ScriptEventCode 9008 iLineState=1201

133714.27 5 LsRecRecording EV_TIMEOUT_TIMETOREINITLINE

133714.27 5 ReinitTelephony due to IDLE

133714.27 5 tapic lineDeallocateCall(MainCall:66305) 0

133714.34 5 lineOpen(5)=>

133714.34 5 Waiting for a call...

133714.36 5 LineHandle=66288

133714.36 5 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

133717.50 0 sys cleanup Start

133717.50 0 sys cleanup End

133717.64 5 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

133717.64 5 ScriptEventCode 9013 iLineState=1201

 

 

anyone able to help.

[SupportTeam]

Have you installed the Wave drivers for the card as per instructions in:

http://www.voiceguide.com/vghelp/html/Inst...allDialogic.htm ?

 

Which version of VoiceGuide are you using?

If you are still having problems after double checking the wave drivers please install v5.2.1. Then start VG and open the "Trace Log" window and check the "Save to log file" box. Then after making a test call please .ZIP and post both the MMDDvgm.txt and MMDDtw.txt log files files from VG's \log\ subdirectory.

[Guest jeremy]

this is a screenshot from the server

[Guest jeremy]

logs attached

log.zip

[SupportTeam]

Have you looked through the other screenshots of Wave driver's configuration which are available on http://www.voiceguide.com/vghelp/html/Inst...allDialogic.htm ?

 

Do they all look the same?

 

From the traces it looks like the cards Wave drivers were not correctly installed - can you try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first. Try calling in after doing this, and if the sound can be heard over the phone you can then try to re-install your sound card drivers.

 

To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.

 

You may have to disable the sound card altogether as well to stop Windows from automatically loading it's drivers - to do this just select "Disable" and then select "Uninstall" from the Device Manager.

 

Also:

 

It looks like your script is set to "Start running before answering the call". There is no need to do this if your first module is a record module anyway... can you try deselecting the "Start running before answering the call" and see if this changes anything.

 

Also:

 

Did you test the system with Talker32 as per instructions in http://www.voiceguide.com/vghelp/html/Inst...allDialogic.htm ?

 

Also:

 

Have you tried running any of the sample VoiceGuide apps, like the Credit Card Payment demo?

[Guest jeremy]

I do not have an option to disable the sound card

[Guest jeremy]

ok. I think I can see the problem, but not sure about how to resolve it. when I go into the config after reinstalling the driver it tells me in the dialogic WAVE Driver configuratio window that the number of Channels is 0. why would this be ?

 

 

thanks for all your help

 

Jeremy

[Guest jeremy]

would this question mark have anything todo with the problem ?

[SupportTeam]

ok. I think I can see the problem, but not sure about how to resolve it. when I go into the config after reinstalling the driver it tells me in the dialogic WAVE Driver configuratio window that the number of Channels is 0. why would this be ?

Was the Dialogic card started at the time when you were looking at the Dialogic Wave driver configuration?

 

Usually when the value of 0 is presented then it's because Dialogic cards are not started.

 

The best way I think would be too uninstall everything, including any other wave drivers and start installation again - following exactly the steps outlined in: http://www.voiceguide.com/vghelp/html/Inst...allDialogic.htm

 

 

Did you do the other things suggested in the "Also:'" points of our previous post?

[Guest jeremy]

I have tried removing all the drivers and reinstalling the wav drivers, but it is still not working

[Guest jeremy]

I do see a few drivers that I can not uninstall as I have no option to . these are

one called audio codec

Legacy audio drivers and media control devices.

 

any suggestions ?

[SupportTeam]

We can see from the screenshots that something is badly wrong with the wave drivers on this system. You could be going in circles forever trying to figure out exactly what is causing this, but I'd just recommend:

 

1. reformat HD

2. install Win2000 + SP2 (or SP4)

3. install Dialogic SR5.1.1

4. go through the steps in http://voiceguide.com/vghelp/html/InstallDialogic.htm

[Guest jeremy]

any less drastic suggestions ?

[SupportTeam]

No. If you cannot figure out what is wrong with the drivers or the Windows' sound sub-system then the quickest way is to just reformat and start from scratch. That will take you 1-2 hours and it looks like you've spent 3+ days on this problem already...

[Guest jeremy]

would this computer not having any sound card installed be having any effect on this ?

[SupportTeam]

Don't know... you have to ensure that Windows' sound sub-system gets installed... not to sure if it does or not get installed if the sound card is not present... - so I guess it would be better if there was a sound card in the PC - at least you could then test Windows' can play sound files though the sound card...