Time Taken To Answer Call And Hangup

[jeremyn]

We have set the time to answer to 0, but still find that some time is taken before the actual call is answered. in fact the time taken on 0 and 1 appear to be the same. is there any way which we are able to shorten the time. also how can we specify what do do if a user hangs up during a script. at present it appears to just hang midway thru the script

 

thanks

[jeremyn]

the other issue we are having is a strange beep when the call is answered which is not in the script

[SupportTeam]

but still find that some time is taken before the actual call is answered.

Are you using a Voice Modem or a Dialogic card? It's possible that the system is waiting to receive Caller ID (sent between 1st and 2nd ring) before allowing call to be answered.

 

Could you please post a copy of VoiceGuide's Debug Printout which captures an incoming call, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

a strange beep when the call is answered which is not in the script

Could it be the phone company that is sending a beep?

(some companies send such signals upon connecting - esp. mobile phone companies.)