Dialogic Card

[health4us]

Which setting the Dialogic control panel do i alter to slow down how fast my numbers are getting dialed as it is dialing the numbers far far too fast and none of the setting seem to make any difference so am not sure am altering the correct ones.

Thanks

Matt Thompson

[SupportTeam]

You should be looking at "DTMF dig length" and "TT interdig delay" settings in the Dialogic's TSP Configuration screen.

 

To be sure the new settings are read in you should just restart the computer after making the changes.

[health4us]

Really weird as i altered the settings and clicked apply and then restarted the computer but again it has made no difference?

Anymore input you can give me would be great

[SupportTeam]

Are you trying to modify the speed when dialing or when sending DTMF tones during script?

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is happening.

[health4us]

Are you trying to modify the speed when dialing or when sending DTMF tones during script?

Speed of dialing only.

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is happening.

Here is the part of it dialing. Sometimes it gets through sometimes it doesnt but it dials really really quickly and i wish to slow it down please

 

092103.40  7 dial  [2014,34952477963,403310919,730,2200,MoTuWeThFr,,3,NONE,C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\Work Available Now\PhoneMessage\Live Person.vgs,C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\Work Available Now\PhoneMessage\Answer Machine With Web Address.vgs,none,60,10,120,,none]
092103.41  0 dial  callque update id=2014 next call time 0403311121
092103.41  0 dial  callque DB update returned
092103.41  7 dial  found entry: tel[34952477963] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\Work Available Now\PhoneMessage\Live Person.vgs] am[C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\Work Available Now\PhoneMessage\Answer Machine With Web Address.vgs]
092103.41  7 Dialing: 34952477963
092103.41  7 MakeCall => 65929
092103.41  7 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE
092103.41  7 TapiCbTrigSet 65929 7002
092104.17  7 tapi  Reply (LineEvReply) ok 65929 0
092104.17  7 TapiCbTrigClear
092104.17  7 linedevstate 2048 0 0
092104.17  7 callstate DIALTONE 65997 0 0
092104.18  7 callstate DIALING 65997 0 0
092104.18  7 callstate PROCEEDING 65997 0 0
092104.18  7 callinfo CALLEDID
092104.18  7 callinfo REASON
092104.18  7 Lev_CallerID [09074002320,]
092104.18  7 callinfo ORIGIN

[SupportTeam]

If the "DTMF dig length" and "TT interdig delay" settings in the Dialogic's TSP Configuration screen do not change anything then the other place where you can adjust Dialogic card settings is in the .PRM file.

 

Are you currently specifying in the DCM what ParameterFile the Dialogic card should be using? Please see the release notes which came with the Dialogic card - these should tell you which one you should be using - if you do not know then you should contact the Dialogic card supplier - they will tell you what you should be using for your location.

 

Then look in that .PRM file (located in C:\Program Files\Dialogic\DATA). There you will find the settings to control the DTMF tone generation. In particular look at and change appropriately the following two settings:

 

PARAM 55 - DTMF interdigit delay

 

and

 

PARAM 63 - DTMF tone length duration

[health4us]

I got the file name from the supplied and altered these parmams but didnt make any difference?

[SupportTeam]

If changing those values does not work then I'd recommend contacting the Dialogic distributor - you may have a faulty card.