Guest John Van Hengel Report post Posted 03/30/2004 08:30 PM Our system is no longer responding to the pound key. We give the option to press a key for a department or press # for the voicemail system. I have included the event trace file from a test. I pressed # serveral times and then pressed 1 to show a working transfer. 0330vgm.txt Share this post Link to post
Guest John Van Hengel Report post Posted 03/30/2004 08:32 PM Here is also the script file that goes with that. Also we are on the newest release. STRAA.VGS Share this post Link to post
SupportTeam Report post Posted 03/30/2004 11:47 PM The trace shows that VG was advised while playing a message in module [store Open] that the # key was pressed by the caller: 142420.00 6 [store Open] Playing ... 142430.26 6 dtmf # (65997,35,2) ... 142431.79 6 dtmf # (65997,35,2) We see in module [store Open] that the "on {#} ..." path points to a module named [VoiceMail 200] : on {#} goto [VoiceMail 200] could you please try naming the module something else - eg: "[VM 200]" the word "Voicemail" at the start of module name may be getting confused with the VoiceGuide Voicemail system destination paths - which are all beginning with a word "Voicemail"... Share this post Link to post
John Van Hengel Report post Posted 04/01/2004 08:26 PM Thank you, Changing it from "VoiceMail 200" to "VM 200" corrected it. Must be a current version issue, this did work before. Thanks Share this post Link to post
