play back speed and volume

[D.H.]

Our customer want the IVRS allows caller can perform the following actions by pressing a single key 
on the keypad:
1. Pausing and resuming 
2. Skipping forward or backward
3. Adjusting the speed of the speech output 
4. Adjusting volume
5. Jumping to next or previous notice or article
6. Resetting the playback speed and volume to the 

Is it possible?

[SupportTeam]

Yes. This is supported.

Please see the "Paths" section of this Online Help File page: https://www.voiceguide.com/vghelp/source/html/modplay.htm

The "PLAY ACTION" type paths will work in other modules as well, not just the Play module.

[D.H.]

Thanks for your reply. Actually, we have checked that page in your Online Help, However, we could not find any notes about 'resetting BOTH the volume and speed to default', your information only state 'goto [PLAY ACTION - Speed Reset]'

Does this reset means BOTH speed and volume?? Please clarify.

If not, then please suggest us how to reset BOTH speed and volume to default in one key press.

Thanks!

[SupportTeam]

Documentation does not show how to reset both speed and volume in one keystroke. We will enquire how this can be achieved and advise. This will need to be raised with the programming staff so this may take a few days to get an answer.

[D.H.]

Thanks, please keep us posted. Hope we can get the answer next week. 

[SupportTeam]

We can confirmation that it would be no problem to add a 'Play Action' function that resets both speed and volume in one keystroke.

This functionality will be added into next release of VoiceGuide, which will be available for download in about 2-4 weeks form now.

[D.H.]

Thanks for your big help!!

[paul]

On 1/12/2022 at 3:23 AM, SupportTeam said:

We can confirmation that it would be no problem to add a 'Play Action' function that resets both speed and volume in one keystroke.

This functionality will be added into next release of VoiceGuide, which will be available for download in about 2-4 weeks form now.

Hi Team, May I know if this feature is available now?

[SupportTeam]

New 'Play Actions' have been added to the version that has been released 2  weeks ago.

Please see the online help file entry for the Play module:

https://www.voiceguide.com/vghelp/source/html/modplay.htm

The Play Actions are listed in the 'Paths' section.

[paul]

9 hours ago, SupportTeam said:

New 'Play Actions' have been added to the version that has been released 2  weeks ago.

Please see the online help file entry for the Play module:

https://www.voiceguide.com/vghelp/source/html/modplay.htm

The Play Actions are listed in the 'Paths' section.

Thanks. However, may I know how to upgrade the version and keeping existing configure?

[paul]

also, can I reset both speed and volume to default by single key?

[SupportTeam]

Quote

how to upgrade the version and keeping existing configure?

To change to a different version of VoiceGuide:

1. Stop VoiceGuide Service. VoiceGuide can be stopped by clicking on the VoiceGuide Service Monitor in the Windows's Icon Tray on bottom right of the taskbar and selecting "Stop".
2. Exit all VoiceGuide programs. This  includes the Service Monitor applet in the Icon Tray area in bottom right of the screen,  as well as the Script Designer, Line Status Monitor, etc.
3. Do NOT uninstall the previous VoiceGuide installation.
4. Run the VoiceGuide install and install into same directory as existing installation.
5. Start VoiceGuide service.

Note: Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, etc) and will not remove any of users script or sound files, and will not remove any log files etc.

[SupportTeam]

Quote

can I reset both speed and volume to default by single key?

Yes. Using this Play Action:

[PLAY ACTION - Speed Volume Reset]