Voiceguide Tts Speech

[Guest Guest_bobjdixon]

I'm using TTS with the VoiceGuide Enterprise Edition. When a call is answered I can hear the text prompt being spoken on my local machine but not over the telephone.

 

If I use a preformed wav file with exactly the same script, the file plays on the phone OK.

 

I've noticed that the tts0.wav produced in the system directory has a length of just 46 bytes (1K)

 

 

Extract from the log is:

 

26907 0 Answer the call

26907 0 lineAnswer(66271) => 66254

26907 0 tapie callstate ACCEPTED 66271 0 0

27298 0 tapi Reply 66254 0

27308 0 tapie callstate CONNECTED 66271,0,0

27308 0 WorkingModeTAPI=

27308 0 WorkingModeScript=

27308 0 CID at StartLoadedVgs []

27308 0 CID at RunModule% []

27308 0 [Play 1] Playing

27318 0 tts generate start[Thank you for calling Durable Business Solutions. I'm sorry but we are not able to take your call at the moment. If you would like to leave a message, please press one.]

39075 0 tts generate end

39075 0 [Play 1] Playing (C:\Program Files\VoiceGuide\system\tts0.wav)

39075 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts0.wav]

39075 0 RunModule PLAY end

83439 0 tapie callstate DISCONNECTED 66271,1,0

83439 0 LsPlayMsg EV_REMOTEPARTY_DISCONNECT

83439 0 PlaySoundStop ok

[SupportTeam]

There should be no difference in output between pre-recorded WAV files and TTS generated files - TTS files get generated into a WAV file and then that WAV file is played the same way as a pre-recorded WAV file...

 

As a test please try using two modules in the script - one which plays a pre-recorded WAV file, and the other which plays a TTS generated file. What happens then?

 

Its strange that tts0.wav TTS is empty - is it being perhaps being overwritten later in the script from another module?