Vg Stops In Mid-script

[CSI]

It plays the closed message, then should move on to an evaluation function to find out if the particular line should accept a voicemail message. It uses a timout 0 to move from [Play Closed_2] to [Voicemail Eval]. Instead of moving to the eval, it waits several seconds then hangs up.

 

212110.44 6 [Play Closed_2] Playing (c:\sounds\corpimage\closed2.wav)

212110.53 6 PlaySoundStart ok [c:\sounds\corpimage\closed2.wav]

212110.53 6 TimeoutClear

212110.55 6 RunModule PLAY end

212110.56 6 wa(11389,88335900)

212110.56 6 callinfo MONITORMODES

212121.97 6 wb(88335900)

212122.03 6 Play End line[6] (id=883359)

212122.05 6 ScriptEventCode 8001 iLineState=1100

212122.06 6 LsPlayMsg EV_PLAY_FINISHED

212122.06 6 TimeoutSet 10 EV_TIMEOUT_HANGUP

212122.08 6 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE

212122.08 6 ScriptEventCode 9002 iLineState=1101

212122.09 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

212132.97 6 Timer fired EV_TIMEOUT_HANGUP

212132.97 6 ScriptEventCode 9001 iLineState=1101

212132.98 6 LsPlayMsgFinished EV_TIMEOUT_HANGUP

212132.98 6 rv add [Hangup Time]{3/31/2004 9:21:32 PM}

212132.00 6 Hanging up call...

[SupportTeam]

Could you please post a script which demonstratates the problem.

Which version of VoiceGuide is running on the system?

[CSI]

I fixed the problem by renaming the second module from "Voicemail Eval" to "Eval Voicemail" on the hunch that perhaps VG was trying to invoke some kind of voicemail function.

[SupportTeam]

That sounds like a problem another user has found as well :

http://voiceguide.com/forums/index.php?showtopic=1352

 

I imagine this issue will be fixed in v5.2.2 of VG onwards.