Starting A Script Without An Incoming Call

[PhilRobert]

Hi. I would like to know if it is possible to run a script without getting an incoming call that starts it... What I would like to do is the following : I have a database which is filled by another program with a list of numbers to call. I would like my script to start every 10 minutes and query the database, then, if there are records in, launch the calls and delete the records. Every help/comments/ideas are welcome. Thanks.

[SupportTeam]

This is basically what VG Dialer does.

 

The database VG Dialer uses is OutDialQue.mdb, located in VG's \data\ subdirectory. When any entries are placed in this database VG Dialer will then make the calls.

 

Sounds like all that you need to do is to have your program either write directly into OutDialQue.mdb, or have a small app which just copies data from your database into OutDialQue.mdb

[PhilRobert]

Can I send messages to a pager using the dialer?

[PhilRobert]

And what exactly will make the dialer start the calls? Is it always waiting for an input in the database and as soon as it picks up one, it starts dailing or do I have another program to start or something like that?

[SupportTeam]

Is it always waiting for an input in the database and as soon as it picks up one, it starts dailing

Yes.

 

For an example of scheduling calls to pager - and a bug fix which you will need with v5.2.1 please read:

http://www.voiceguide.com/forums/index.php...?showtopic=1360

[PhilRobert]

I installed the version 5.2.1020, but it seems VG has problems sending a message to a pager. Looks like it dials but is unable to dial the numerical message and it hangs up, deleting the record in the database but I never get the pager message... I tested it on a cell phone, so I know the program really calls, that's why I think it's probably when dialing the numerical message that the problem occurs. Here's the log of the call :

 

114709,16 7 dial [49,18009655874,404051147,1,2359,MoTuWeThFrSaSu,,dxxxB1C3,,1,1234567,DIAL_PAGER_

UMERIC,DIAL_PAGER_NUMERIC,none,120,4,2,,none]

114709,16 0 dial callque update id=49 next call time 0404051149

114709,16 0 dial callque DB update returned

114709,16 7 dial found entry: tel[18009655874] ann[1234567] vgs[DIAL_PAGER_NUMERIC] am[DIAL_PAGER_NUMERIC]

114709,16 7 Dialing: 18009655874

114709,16 7 MakeCall => 65901

114709,16 7 TimeoutSet 120 EV_TIMEOUT_MAKECALL_NORESPONSE

114709,16 7 TapiCbTrigSet 65901 7002

114709,91 7 tapi Reply (LineEvReply) ok 65901 0

114709,91 7 TapiCbTrigClear

114709,91 7 linedevstate 2048 0 0

114709,91 7 callstate DIALTONE 66227 0 0

114709,91 7 callstate DIALING 66227 0 0

114709,91 7 callstate PROCEEDING 66227 0 0

114709,92 7 callinfo CALLEDID

114709,92 7 callinfo REASON

114709,92 7 Lev_CallerID [0000,]

114709,92 7 callinfo ORIGIN

114719,30 7 callstate DISCONNECTED 66227,16,0

114719,30 7 ScriptEventCode 9250 iLineState=5200

114719,30 7 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT

114719,30 7 Sending Numeric Pager Message

114719,30 7 TimeoutSet 2 EV_TIMEOUT_WAITBEFORESENDINGPAGERMESSAGE

114719,30 0 dial callque delete id=49

114719,30 7 AddRVns [OutDial_Result]{Contacted_Pager}

114721,48 7 Timer fired EV_TIMEOUT_WAITBEFORESENDINGPAGERMESSAGE

114721,48 7 ScriptEventCode 9010 iLineState=1140

114721,48 7 LsOutboundCall_NumericPager EV_TIMEOUT_WAITBEFORESENDINGPAGERMESSAGE

114721,48 7 Playing numeric pager message:1234567

114721,48 7 TimeoutSet 30 EV_TIMEOUT_HANGUP

114721,48 7 tapic lineGenerateDigits(66227,1234567,0) => LINEERR_INVALCALLSTATE [8000001C]

114721,48 7 rv add [Hangup Time]{2004-04-05 11:47:21}

114721,48 7 Hanging up call... [lineGenerateDigits ret=-2147483620]

114721,48 7 RecSoundStop ok

114721,48 7 PlaySoundStop err=0

114721,48 7 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

114721,48 7 Waiting for a call...

114721,50 7 fnHangupCall end

114721,53 7 linedevstate 2048 0 0

114721,53 7 callstate IDLE 66227 0 0

114721,53 7 WorkingMode@Idle=

114721,53 7 TimeoutClear

114721,53 7 LineState(iLineId).iVgsIdx = 0

114721,53 7 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

114721,53 7 tapi Reply (LineEvReply) ok 65833 0

114722,59 7 Timer fired EV_TIMEOUT_TIMETOREINITLINE

114722,59 7 ScriptEventCode 9008 iLineState=900

114722,59 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

114722,59 7 ReinitTelephony due to IDLE

114722,59 7 tapic lineDeallocateCall(MainCall:66227) 0

114722,75 7 lineOpen(7)=>

114722,75 7 Waiting for a call...

114722,75 7 LineHandle=66346

114722,75 7 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

114726,03 7 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

114726,03 7 ScriptEventCode 9013 iLineState=900

121002,23 0 sys cleanup Start

121002,23 0 sys cleanup End

124002,23 0 sys cleanup Start

124002,23 0 sys cleanup End

131002,23 0 sys cleanup Start

131002,23 0 sys cleanup End

 

Also, I'll attach the OutDialQue database so you can see if there's something wrong there...

 

Oh yeah, by the way, I'm working with a D/4PCI Dialogic card under Windows 2000...

 

Thanks for the help! = )

[SupportTeam]

Can you please try setting in VG.INI file, section [VGDialer] :

 

AM_DetectionMode=Disabled

 

then restart VG and try making call again.

[PhilRobert]

Thanks, it works now! = )

[SupportTeam]

Updating your v5.2.1 with attached .exe should allow you to just specify "DISABLE" in the "Answering Machine" field - then Answering Machine detection will be disabled for just that call.

 

This will allow you to go back to using AM_DetectionMode=Enabled in VG.INI file - so that any other outgoing voice calls can still do answering machine detection.

VgMulti_5.2.1024.zip