Have Full Version, but would like to try Dialer...

[jeremyn]

We have the full version, but would like to demo the dialer how can we do this ?

 

thanks

[SupportTeam]

To unregister a registered version of VG please rename (or delete) the file userinfo.ini in VoiceGuide’s directory to something else and restart VG.

 

Then to go back to using a registered version just name that file userinfo.ini again (or just enter the registration code again)

[jeremyn]

I got this working, but for some reason it will not dial out still, It is something wrong with the element in the script attached ? I also found a csv file in the folder but it is still yet to callthe number ?

callback.zip

[jeremyn]

I found that the last script I uploaded was wrong this is the correct one

vg.zip

[jeremyn]

This is what I get in the log, but the scipt does not appear to make the outbound call ?

 

 

038.14 5 wb(92082800)

150038.22 5 Play End line[5] (id=920828)

150038.22 5 ScriptEventCode 8001 iLineState=1200

150038.22 5 LsRecPlayBeep EV_PLAY_FINISHED

150038.23 5 rv add [Record 2]{C:\Program Files\VoiceGuide\Scripts\vgscript\test.wav}

150038.28 5 RecSoundStart file[C:\Program Files\VoiceGuide\Scripts\vgscript\test.wav] ok

150038.28 5 RecFile[C:\Program Files\VoiceGuide\Scripts\vgscript\test.wav]

150038.30 5 TimeoutSet 600 EV_TIMEOUT_RECMAXTIME

150042.78 5 dtmf # (65831,35,2)

150042.78 5 ScriptEventCode 35 iLineState=1201

150042.78 5 LsRecRecording #

150042.84 5 RecSoundStopTruncBytes ok

150042.84 5 rec length RV: Record 2_RecLen100ms = 44

150042.86 5 rv add [Record 2_RecLen100ms]{44}

150042.86 5 rv add [Record 2_EndRecCause]{#}

150042.88 5 ScriptEventCode 8003 iLineState=5900

150042.88 5 TimeoutClear

150042.89 5 [Phone Message 3] Send Voice Message

150042.89 0 DialListDB_AddCall '0412537369', 0, 1, 2359, MoTuWeThFrSaSu, , 1, test.wav, , , [QueuedFrom]{C:\Program Files\VoiceGuide\Scripts\vgscript\testcallback_delete.vgs}, 60, 2, 5, ESCALATION:

150042.91 5 TimeoutClear

150042.92 5 rv add [Hangup Time]{6/04/2004 3:00:42 PM}

150042.92 5 Hanging up call... [Hangup Module]

150042.94 5 RecSoundStop ok

150042.95 5 PlaySoundStop err=0

150042.97 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

150043.00 5 fnHangupCall end

150043.03 5 linedevstate 2048 0 0

150043.05 5 callstate IDLE 65831 0 0

150043.08 5 WorkingMode@Idle=

150043.09 5 TimeoutClear

150043.11 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

150043.14 5 tapi Reply (LineEvReply) ok 66366 0

150044.14 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE

150044.16 5 ScriptEventCode 9008 iLineState=900

150044.17 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

150044.19 5 ReinitTelephony due to IDLE

150044.20 5 tapic lineDeallocateCall(MainCall:65831) 0

150044.34 5 lineOpen(5)=>

150044.38 5 Waiting for a call...

150044.39 5 LineHandle=65785

150044.41 5 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

150047.70 5 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

150047.72 5 ScriptEventCode 9013 iLineState=900

[SupportTeam]

I assume that you are using v5.2.1? Please apply the "v5.2.1 Send Phone Message module Bug Fix" availabe from: http://www.voiceguide.com/vgDownload.htm

[jeremyn]

thanks for all your help, one last thing.

 

 

the script is attached

 

 

 

 

 

 

 

just but wav is not playing back and we are getting this the logs

 

164533.97 5 linedevstate 2048 0 0

164533.97 5 callstate IDLE 65547 0 0

164533.97 5 WorkingMode@Idle=

164533.97 5 TimeoutClear

164533.97 5 LineState(iLineId).iVgsIdx = 0

164533.97 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

164533.98 5 tapi Reply (LineEvReply) ok 65685 0

164535.03 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE

164535.03 5 ScriptEventCode 9008 iLineState=900

164535.03 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

164535.03 5 ReinitTelephony due to IDLE

164535.03 5 tapic lineDeallocateCall(MainCall:65547) 0

164535.13 5 lineOpen(5)=>

164535.13 5 Waiting for a call...

164535.13 5 LineHandle=65959

164535.13 5 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

164538.41 5 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

164538.41 5 ScriptEventCode 9013 iLineState=900

164736.97 0 sys cleanup Start

164736.97 0 sys cleanup End

164800.22 5 dial [8,0412537369,404061648,1,2359,MoTuWeThFrSaSu,,,,1,test.wav,NONE,test.wav,[Queue

From]{C:\Program Files\VoiceGuide\Scripts\vgscript\testcallback_delete.vgs},60,1,5,,none]

164800.22 0 dial callque update id=8 next call time 0404061653

164800.23 0 dial callque DB update returned

164800.23 5 dial found entry: tel[0412537369] ann[test.wav] vgs[NONE] am[test.wav]

164800.23 5 Dialing: 0412537369

164800.23 5 MakeCall => 66179

164800.23 5 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE

164800.25 5 TapiCbTrigSet 66179 7002

164800.88 5 tapi Reply (LineEvReply) ok 66179 0

164800.88 5 TapiCbTrigClear

164800.88 5 linedevstate 2048 0 0

164800.89 5 callstate DIALTONE 65840 0 0

164800.89 5 callstate DIALING 65840 0 0

164800.89 5 callstate PROCEEDING 65840 0 0

164800.89 5 callinfo CALLEDID

164800.89 5 callinfo REASON

164800.89 5 Lev_CallerID [0000,]

164800.89 5 callinfo ORIGIN

164824.91 5 callstate CONNECTED 65840,1,0

164824.91 5 WorkingModeTAPI@Connected=

164824.91 5 WorkingModeScript@Connected=

164824.92 5 rv add [QueuedFrom]{C:\Program Files\VoiceGuide\Scripts\vgscript\testcallback_delete.vgs}

164824.92 5 rv add [OutDial_RetriesLeft]{1}

164824.92 5 rv add [$RV_STARTTIME]{6/04/2004 4:48:24 PM}

164824.94 5 rv add [$RV_DEVICEID]{5}

164824.94 5 rv add [$RV_CIDNAME]{}

164824.95 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

164824.95 5 rv add [$RV_CALLEDNUMBER]{0412537369}

164824.97 0 dial callque delete id=8

164824.98 5 AddRVns [OutDial_Result]{Contacted_Human}

164824.98 5 Live person answered, starting NONE

164824.98 2 tr NewVgsVgm_Goto NONE,,,,,0

164824.98 5 rv add [scriptEnd_Time]{6/04/2004 4:48:24 PM}

164825.00 5 rv add [scriptEnd_Goto_Script]{NONE}

164825.00 5 rv add [scriptEnd_Goto_Module]{}

164825.00 5 rv add [scriptStart_Time]{6/04/2004 4:48:24 PM}

164825.00 5 rv add [scriptStart_CalledFrom_Module]{Hangup the Call 1}

164825.00 5 NewVgsVgm_Goto=>Error: NewVgsVgm_Goto_Setup failed

164825.02 0 dial callque update id=8 next call time 0404061653

164825.02 0 dial callque DB update returned

164825.02 5 TimeoutSet 1 EV_TIMEOUT_HANGUP

164826.77 5 Timer fired EV_TIMEOUT_HANGUP

164826.78 5 ScriptEventCode 9001 iLineState=5200

164826.81 5 LsWaitAfterDialingOut EV_TIMEOUT_HANGUP

164826.83 5 rv add [Hangup Time]{6/04/2004 4:48:26 PM}

testcallback_delete.zip

[SupportTeam]

Is the path to the script correct? That is the usual cause of such problem...

 

If there is a file at C:\Program Files\VoiceGuide\Scripts\vgscript\testcallback_delete.vgs then the attached .exe has some more trace logging around the area where the error mesage is showing - please update your v5.2.1 install with this file and try making the call again, then post the trace.

VgMulti_5.2.1024.zip