Timeout Path Not Being Taken At End Of Play Sound

[Kschisler]

I have a simple script that plays various messages. At the end of some of the messages I would like the caller to be transferred automatically to a voicemail box to leave a message.

 

I have a On {timeout 0} goto statement in the path section.

 

The problem is that the path is not being taken. I look at the script viewer and see that at the end of the message the timeout just tells the system to replay the message.

 

How can I correct this?

 

Thank you.

 

Ken schisler

[SupportTeam]

The timeout paths start 'counting down' after all the files in the module have been played.

If you do not want the message in the module to be played multiple times then just set the 'replay' setting in that module to 0.

[Kschisler]

GREAT! That did it! Thank you.