Guest Thori Report post Posted 04/14/2004 03:58 PM Hi, as a newbie I have problem: Every time when I´m calling my VG (downloaded Demo), the VG is hanging up my call with no chance to start any script. Any idea or suggestions? Thanks a lot, thori Share this post Link to post
SupportTeam Report post Posted 04/14/2004 11:47 PM Could you please post a copy of VoiceGuide's Debug Printout which captures the incoming call, this will allow us to see what is going wrong. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) Share this post Link to post
Guest thori Report post Posted 04/15/2004 12:02 PM Thanks for helping me. In the Event Trace Log is nothing. Only in the Log Viewer I see the call and the Property: "Hangup Time" with the time after it. Greets, thori Share this post Link to post
Guest thori Report post Posted 04/15/2004 12:06 PM Oh sorry, now I did it with opened Log: 69215 21 tapie ring 0 69215 21 tapie callstate OFFERING 65984 1 4 69225 21 Answer the call 69225 21 lineAnswer(65984) => 65830 69225 21 tapie callstate ACCEPTED 65984 0 0 69355 21 tapie linedevstate 2048 0 0 69355 21 tapie monitormedia 4( INTERACTIVEVOICE) 69355 21 RecSoundStop ok 69355 21 PlaySoundStop ok 69365 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] WFXCTL32.EXE 69365 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] LINEMEDIAMODE_G3FAX 69365 21 tapie monitormedia 4( INTERACTIVEVOICE) 69365 21 RecSoundStop ok 69365 21 PlaySoundStop ok 69375 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] WFXCTL32.EXE 69375 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] LINEMEDIAMODE_G3FAX 69375 21 tapie callstate DISCONNECTED 65984,1,0 69375 21 LsHandedOff EV_REMOTEPARTY_DISCONNECT 69385 21 PlaySoundStop ok 69385 21 HangupCall called from [] 69385 21 Hanging up call... 69385 21 PlaySoundStop ok 69395 21 Waiting for a call... 69395 21 fnHangupCall end 69395 21 tapie callstate IDLE 65984 0 0 69395 21 WorkingMode@Idle= 69405 21 LineState(iLineId).iVgsIdx = 0 69405 21 set EV_TIMEOUT_TIMETOREINITLINE 1 69405 21 set EV_TIMEOUT_TIMETOREINITLINE 2 69405 21 tapie monitormedia 4( INTERACTIVEVOICE) 69415 21 RecSoundStop ok 69415 21 PlaySoundStop ok 69435 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] WFXCTL32.EXE 69445 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] LINEMEDIAMODE_G3FAX 69445 21 tapi Reply 66069 0 69445 21 tapie callstate IDLE 65984 0 0 69445 21 WorkingMode@Idle= 69445 21 LineState(iLineId).iVgsIdx = 0 69445 21 set EV_TIMEOUT_TIMETOREINITLINE 1 69455 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 69455 21 set EV_TIMEOUT_TIMETOREINITLINE 2 69465 21 tapie callstate CONNECTED 65984,1,0 69465 21 WorkingModeTAPI= 69465 21 WorkingModeScript= 69485 21 Inband detection not enabled 69485 21 tapi Reply 66410 0 69495 21 tapie callstate IDLE 65984 0 0 69495 21 WorkingMode@Idle= 69505 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 69505 21 set EV_TIMEOUT_TIMETOREINITLINE 2 69505 21 tapie linedevstate 2048 0 0 69505 21 tapie monitormedia 4( INTERACTIVEVOICE) 69505 21 RecSoundStop ok 69515 21 PlaySoundStop ok 69525 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] WFXCTL32.EXE 69545 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] LINEMEDIAMODE_G3FAX 69545 21 tapi Reply 66427 0 69555 21 tapie callstate IDLE 65984 0 0 69555 21 WorkingMode@Idle= 69555 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 69555 21 set EV_TIMEOUT_TIMETOREINITLINE 2 69565 21 tapie monitormedia 4( INTERACTIVEVOICE) 69565 21 RecSoundStop ok 69565 21 PlaySoundStop ok 69565 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] WFXCTL32.EXE 69575 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] LINEMEDIAMODE_G3FAX 69585 21 tapi Reply 66461 0 69585 21 tapie callstate IDLE 65984 0 0 69585 21 WorkingMode@Idle= 69585 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 69585 21 set EV_TIMEOUT_TIMETOREINITLINE 2 69595 21 tapie monitormedia 4( INTERACTIVEVOICE) 69595 21 RecSoundStop ok 69605 21 PlaySoundStop ok 69605 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] WFXCTL32.EXE 69615 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] LINEMEDIAMODE_G3FAX 69625 21 tapi Reply 66444 0 69625 21 tapie callstate IDLE 65984 0 0 69625 21 WorkingMode@Idle= 69625 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 69625 21 set EV_TIMEOUT_TIMETOREINITLINE 2 69625 21 tapie monitormedia 4( INTERACTIVEVOICE) 69635 21 RecSoundStop ok 69635 21 PlaySoundStop ok 69645 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] WFXCTL32.EXE 69645 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] LINEMEDIAMODE_G3FAX 69645 21 tapi Reply 66497 0 69645 21 tapie callstate IDLE 65984 0 0 69655 21 WorkingMode@Idle= 69655 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 69655 21 set EV_TIMEOUT_TIMETOREINITLINE 2 69655 21 tapie monitormedia 4( INTERACTIVEVOICE) 69665 21 RecSoundStop ok 69665 21 PlaySoundStop ok 69665 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] WFXCTL32.EXE 69675 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] LINEMEDIAMODE_G3FAX 69695 21 tapi Reply 65881 0 69695 21 tapie callstate IDLE 65984 0 0 69695 21 WorkingMode@Idle= 69705 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 69705 21 set EV_TIMEOUT_TIMETOREINITLINE 2 69705 21 tapie monitormedia 4( INTERACTIVEVOICE) 69705 21 RecSoundStop ok 69705 21 PlaySoundStop ok 69735 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] WFXCTL32.EXE 69835 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] LINEMEDIAMODE_G3FAX 69865 21 tapie linedevstate 2048 0 0 69865 21 tapi Reply 66480 0 69865 21 tapie callstate IDLE 65984 0 0 69865 21 WorkingMode@Idle= 69865 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 69865 21 set EV_TIMEOUT_TIMETOREINITLINE 2 69875 21 tapie monitormedia 4( INTERACTIVEVOICE) 69875 21 RecSoundStop ok 69875 21 PlaySoundStop ok 69885 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] WFXCTL32.EXE 69885 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] LINEMEDIAMODE_G3FAX 69906 21 tapi Reply 65915 0 69906 21 tapie callstate IDLE 65984 0 0 69906 21 WorkingMode@Idle= 69906 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 69906 21 set EV_TIMEOUT_TIMETOREINITLINE 2 69916 21 tapie monitormedia 4( INTERACTIVEVOICE) 69916 21 RecSoundStop ok 69916 21 PlaySoundStop ok 69936 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] WFXCTL32.EXE 69936 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] LINEMEDIAMODE_G3FAX 69956 21 tapi Reply 66171 0 69956 21 tapie callstate IDLE 65984 0 0 69956 21 WorkingMode@Idle= 69956 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 69956 21 set EV_TIMEOUT_TIMETOREINITLINE 2 69956 21 tapie monitormedia 4( INTERACTIVEVOICE) 69966 21 RecSoundStop ok 69966 21 PlaySoundStop ok 69976 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] WFXCTL32.EXE 69976 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] LINEMEDIAMODE_G3FAX 69986 21 tapi Reply 66086 0 69986 21 tapie callstate IDLE 65984 0 0 69986 21 WorkingMode@Idle= 69996 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 69996 21 set EV_TIMEOUT_TIMETOREINITLINE 2 69996 21 tapie monitormedia 4( INTERACTIVEVOICE) 69996 21 RecSoundStop ok 69996 21 PlaySoundStop ok 70016 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] WFXCTL32.EXE 70016 21 ERROR 4.9.0 lineHandoff LINEERR_TARGETNOTFOUND [8000004E] LINEMEDIAMODE_G3FAX 70026 21 tapi Reply 66360 0 70026 21 tapie callstate IDLE 65984 0 0 70026 21 WorkingMode@Idle= 70036 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 70036 21 set EV_TIMEOUT_TIMETOREINITLINE 2 70036 21 tapie linedevstate 2048 0 0 70036 21 tapie callstate DISCONNECTED 65984,2048,0 70036 21 LsHandedOff EV_REMOTEPARTY_DISCONNECT 70036 21 PlaySoundStop ok 70046 21 HangupCall called from [] 70046 21 Hanging up call... 70046 21 PlaySoundStop ok 70056 21 fnHangupCall end 70056 21 tapie callstate IDLE 65984 0 0 70056 21 WorkingMode@Idle= 70056 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 70056 21 set EV_TIMEOUT_TIMETOREINITLINE 2 70066 21 tapi Reply 66514 0 70066 21 tapie callstate IDLE 65984 0 0 70066 21 WorkingMode@Idle= 70066 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 70066 21 set EV_TIMEOUT_TIMETOREINITLINE 2 70076 21 tapi Reply 66479 0 70076 21 tapie callstate IDLE 65984 0 0 70076 21 WorkingMode@Idle= 70076 21 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 70086 21 set EV_TIMEOUT_TIMETOREINITLINE 2 70096 21 ERROR RunModule called while iHangupCalledForThisLine>0 70987 21 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 70987 21 ReinitTelephony due to IDLE start 70987 21 tapic lineDeallocateCall(MainCall:65984) 0 70997 21 lineOpen(21) => 0 71007 21 Waiting for a call... 71007 21 lineOpen(21)LineHandle=65540 Share this post Link to post
SupportTeam Report post Posted 04/16/2004 12:04 AM Looks like you are using a very old version of VoiceGuide. Which version of VoiceGuide are you using and where did you download it from? Please download the current version of VG from our website and try using that version. Share this post Link to post
