Can Not Play Prompt

[Guest twscott]

The play prompt module after VB script module does not play properply.

 

here is the log.

It shows it play some files but we only can hear some of them and some dtmf tones.

 

 

 

172753.69 6 [a_4-2-2] Playing

172753.69 6 RVreplace start: [d:\vg\voc\pmnt_ttCD-$RV[1-1].wav,$RV[loanpayprompt]]

172753.69 6 RVns [PathSysVoice]{D:\Program Files\VoiceGuide\system\voice\}[PathApp]{D:\Program Files\VoiceGuide\}[PathDataVm]{D:\Program Files\VoiceGuide\data\}[PathVgSys]{D:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{2004/4/15 下午 05:25:39}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{D:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Result_Input]{}[Result]{}[Result]{}[FNAME_Input]{7}[FNAME]{

}[FNAME]{7}[birth_Input]{}[birth]{}[birth123]{}[TransferAccount_Input]{}[Transfe

Account]{}[TransferAccount]{}[Tpin_Input]{}[Tpin]{}[Tpin]{}[CardId_Input]{}[Card

d]{}[CardId]{}[CSDate_Input]{}[CSDate]{}[CSDate]{}[CATotal_Input]{}[CATotal]{}[C

Total]{}[balanceDate_Input]{}[balanceDate]{}[balanceDate]{}[loanTotal_Input]{}[l

anTotal]{}[loanTotal]{}[loandate_Input]{}[loandate]{}[loandate]{}[shouldPay_Inpu

]{}[shouldPay]{}[shouldPay]{}[Paid_Input]{}[Paid]{}[Paid]{}[NoPaid_Input]{}[NoPa

d]{}[NoPaid]{}[CCDate_Input]{}[CCDate]{}[CCDate]{}[CCAmount_Input]{}[CCAmount]{}

CCAmount]{}[CCMinPay_Input]{}[CCMinPay]{}[CCMinPay]{}[CCOverTime_Input]{}[CCOver

ime]{}[CCOverTime]{}[DDTotal_Input]{}[DDTotal]{}[DDTotal]{}[DDAmount_Input]{}[DD

mount]{}[DDAmount]{}[DDShouldPay_Input]{}[DDShouldPay]{}[DDShouldPay]{}[DDpaid_I

put]{}[DDpaid]{}[DDpaid]{}[DDNotPaid_Input]{}[DDNotPaid]{}[DDNotPaid]{}[LPDate_I

put]{LPDate}[LPDate]{LPDate}[LPDate]{LPDate}[CArdPay_Input]{}[CArdPay]{}[CArdPay

{}[LoanPay_Input]{}[LoanPay]{}[LoanPay]{}[Addr_Input]{}[Addr]{}[Addr]{}[Tel_Inpu

]{}[Tel]{}[Tel]{}[CAloanTotal_Input]{}[CAloanTotal]{}[CAloanTotal]{}[certificate

_Input]{1}[certificated]{1}[certificated]{1}[trandate_Input]{1}[trandate]{1}[inp

tdate]{1}[1-1]{1}[1-2_0_Input]{0}[1-2_0]{0}[errtry_count]{0}[scriptStart_Time]{2004/4/15 下午 05:25:45}[scriptStart_CalledFrom_Script]{D:\VG\1.vgs}[scriptStart_CalledFrom_Module]{1-2}[scriptsPath]{D:\VG\}[reset]{1}[reset_Input]{0}[reset]{0}[errtry_count]{0}[scriptEnd_Time]{2004/4/15 下午 05:25:46}[scriptEnd_ReturnDest_Script]{D:\VG\1.vgs}[scriptEnd_ReturnDest_Module]{1-3}[scriptsPath]{D:\VG\}[scriptEnd_Time]{2004/4/15 下午 05:25:47}[scriptEnd_Goto_Script]{a.vgs}[scriptEnd_Goto_Module]{a-1_0}[scriptStart_Time]{2004/4/15 下午 05:25:47}[scriptStart_CalledFrom_Script]{D:\VG\1.vgs}[scriptStart_CalledFrom_Module]{1-3}[scriptsPath]{D:\VG\}[a-1_0]{1}[a-1_0_Input]{}[a-1_0]{}[errtry_count]{}[a-1_Input]{"1" = "0"}[a-1]{False}[scriptStart_Time]{2004/4/15 下午 05:25:48}[scriptStart_CalledFrom_Script]{D:\VG\a.vgs}[scriptStart_CalledFrom_Module]{a-1}[scriptsPath]{d:\vg\}[inputid-0_Input]{0}[inputid-0]{0}[idinput_count]{0}[inputid]{01110479170}[inputid_PathTaken]{success}[letter

id]{ A110479170}[promptid_ResultReturn]{success}[promptid]{ d:\prompt\A.wav ,d:\prompt\1.wav,d:\prompt\1.wav,d:\prompt\0.wav,d:\prompt\4.wav,d:\prompt\7.wav,d:\prompt\9.wav,d:\prompt\1.wav,d:\prompt\7.wav,d:\prompt\0.wav}[promptid-2]{1}[Result]{0}[FNAME]{d:\prompt\ou1.wav,d:\prompt\yang2.wav,d:\prompt\guo2.wav,d:\prompt\hua2.wav}[birth]{19580504}[TransferAccount]{3}[Tpin]{0}[CardId]{50785911003

5558}[Collect]{No}[AccountNo]{}[bank]{}[AllMoney]{NO}[ZipCode]{}[Law]{No}[checke

ist-1_Input]{"0" = "0"}[checkexist-1]{True}[checkexist-2_Input]{0}[checkexist-2]{0}[certificated]{0}[scriptEnd_Time]{2004/4/15 下午 05:26:32}[scriptEnd_ReturnDest_Script]{D:\VG\a.vgs}[scriptEnd_ReturnDest_Module]{a-6-1}[scriptsPath]{D:\VG\}[a-6-1_Input]{0 = 0}[a-6-1]{True}[scriptStart_Time]{2004/4/15 下午 05:26:32}[scriptStart_CalledFrom_Script]{D:\VG\a.vgs}[scriptStart_CalledFrom_Module]{a-6-1}[scriptsPath]{D:\VG\}[inputdate-0_Input]{0}[inputdate-0]{0}[dateinput_count]{0}[inputdate]{0504}[inputdate_PathTaken]{success}[checkda

e_ResultReturn]{success}[scriptEnd_Time]{2004/4/15 下午 05:26:36}[scriptEnd_ReturnDest_Script]{D:\VG\a.vgs}[scriptEnd_ReturnDest_Module]{a-7-1}[scriptsPath]{D:\VG\}[a-7-1_Input]{"No" = "YES"}[a-7-1]{False}[a-8-1_Input]{"No" = "YES"}[a-8-1]{False}[scriptEnd_Time]{2004/4/15 下午 05:26:38}[scriptEnd_Goto_Script]{A_4.vgs}[scriptEnd_Goto_Module]{a_4-0}[scriptStart_Time]{2004/4/15 下午 05:26:38}[scriptStart_CalledFrom_Script]{D:\VG\a.vgs}[scriptStart_CalledFrom_Module]{a-10}[scriptsPath]{D:\VG\}[a_4-0]{4}[a_4-0_Input]{0}[a_4-0]{0}[errtry_count]{0}[Result]{0}[CPDate]{0305}[LPDate]{0305}[CardPay]{7895}[Loa

Pay]{20726}[a_4-0-1_Input]{"0" = "0"}[a_4-0-1]{True}[a_4-0-2_Input]{"20726" = "0"}[a_4-0-2]{False}[cardpayprompt]{ d:\prompt\7.wav,d:\prompt\1000.wav,d:\prompt\8.wav,d:\prompt\100.wav,d:\prompt\9.wav,d:\prompt\10.wav,d:\prompt\5.wav,d:\prompt\yuan2.wav}[readcdatetemp]{ d:\prompt\3.wav,d:\prompt\yue4.wav, d:\prompt\5.wav,d:\prompt\ri4.wav}[a_4-2-0_ResultReturn]{success}

172753.70 6 RVreplace end: [d:\vg\voc\pmnt_ttCD-1.wav,]

172753.70 6 tapic lineGenerateDigits(65680,d:\vg\voc\pmnt_ttCD-1.wav,,0) => 0

172753.72 6 RunModule PLAY end

172756.63 6 generate LINEGENERATETERM_DONE

172756.63 6 TimeoutSet 1 EV_TAPI_GENERATE

172757.61 6 Timer fired EV_TAPI_GENERATE

172757.61 6 ScriptEventCode 9602 iLineState=1100

172757.61 6 LsPlayMsg EV_TAPI_GENERATE

172757.61 6 TimeoutSet 10 EV_TIMEOUT_HANGUP

172757.63 6 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE

172757.63 6 ScriptEventCode 9002 iLineState=1101

172757.63 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

172757.64 6 TimeoutClear

log

[SupportTeam]

Looks like the task which plays the sound files was getting confused when passed the filename to play which had a comma on the end ("d:\vg\voc\pmnt_ttCD-1.wav,") and it tried to play a DTMF tone string instead.

 

(This was caused by $RV[loanpayprompt] not being defined in your script)

 

Please try updating your VG 5.2.1 installation with attached .exe and try calling again - the attached .exe fixes this bug - VG's operation should now not be affected by an 'empty file' specified at end of 'files to play' input string.

VgMulti_5.2.1025.zip