Running A Script On No Answer

[Guest Kyle Sampson]

Is there a way to run a VB script or command when an outgoing call gets a busy signal or no answer, but it still has retries left? On all of the tests I've done so far, using <OnNotConnected/> will only run the specified script when the last retry has been completed.

 

Thanks.

[Guest Kyle Sampson]

On a related note, is there any way to differentiate between busy signals and no answers? This information is essential for the scripts we're creating, but it's not even listed in the possible values for $RV[OutDial_Result]. During testing it looks like calls that get busy signals are recorded in OutDial_Uncontactable_NoAnswer.txt file, but since that file contains no-answers as well, it doesn't help us much.

[SupportTeam]

Is there a way to run a VB script or command when an outgoing call gets a busy signal or no answer, but it still has retries left?

The only function available at this stage is the one specified using <OnNotConnected/> and (as you correctly note) VG will only run the specified script when the last retry has been completed.

You could just have each outgoing entry set to 0 retries - and then requeue new entries from within <OnNotConnected/>

 

is there any way to differentiate between busy signals and no answers?

Please update your v5.2.1 install with attached .exe This new .exe splits the "Uncontactable" numbers into these files:

 

Uncontactable_NoAnswer

Uncontactable_Busy

Uncontactable_OnDontDialList

Uncontactable_NoDialer

Uncontactable_SystemError

VgMulti_5.2.1026.zip

[Guest Kyle Sampson]

That seems to work, thanks.