Record Inbound And Outbound Call To Database

[Guest keoni]

Hi,

 

VG seems to be an interesting software and I decided to download the trial version to see if it works okay with my existing PABX system. What I have is an NEX PABX system that can handle 100 numbers. Currently, I have one main number and 99 virtual numbers. What happen is, when someone call any of the virtual number, it will go directly to the persons extension. If the person calls out (using his virtual number) to a handphone (to say), the main number will appear. And to do outbound call, one has to enter a 4 digit password to do so. My line does have Caller ID. Right now, I'm using just a modem to try the eval. version.

 

Now say I want to use VG to handle IVR and call logging, can I:

 

1. Log inbound call telephone number, date, time and duration to an Access dbase?(which I think won't be a problem)

2. Log outbound call telephone number (extension number), date, time and duration to an Access dbase?

3. Lets say when VG answers the call, can I overide the script and answer the phone using my handset?

4. How well can VG handle more than 1 call at the same time? Do I have use 2 different modem/Telephony card for that?

 

As a newbie and non-techy person, I have no idea how to do this. Thanks

[SupportTeam]

1. Log inbound call telephone number, date, time and duration to an Access dbase

 

VoiceGuide logs all calls answered by VoiceGuide - and results are easily imported into any database - but it will not log calls made from outside to other extensions on your system - you should look at the NEX PABX logs/reports for that information.

 

 

2. Log outbound call telephone number (extension number), date, time and duration to an Access dbase?

 

Calls made from an extension to outside would not pass through VoiceGuide, so VoiceGuide would not have any knowledge of them... again any information on these calls can be retrieved from the NEX PABX logs/reports.

 

 

3. Lets say when VG answers the call, can I override the script and answer the phone using my handset?

 

This can be done in many different ways - if the telephone handset is connected to the same line as VoiceGuide then after picking up the handset all that needs to be done is to press the "Hangup Call" button on VoiceGuide - and then you can continue talking with the caller.... or you can have the script designed in such a way that pressing a certain key in any module will result in the script hanging up - and then after picking up the handset all that needs to be done is to press that key - then VoiceGuide will hang up and you may then speak with the caller...

 

 

4. How well can VG handle more than 1 call at the same time? Do I have use 2 different modem/Telephony card for that?

 

VoiceGuide can handle up to 60 calls at the same time (for TAPI version, CT-Media version can handle 240). A Dialogic D4PCI card has 4 ports, and using this card VoiceGuide will be able to handle 4 simultaneous calls. You can add more cards to the system to handle more calls.