Raspy Audio

[Guest Ken]

If a customer calls and Voice Guide answers and records their message, often (if the customer talks loudly or with voice inflections) the peaks in audio amplitude are very raspy and sometimes unintelligible.

 

Is there a cure for this within Voice Guide?

[SupportTeam]

Are you using a voice modem or a Dialogic card?

 

many voice modem's sound recording is very poor.

[Guest Ken]

It's a regular sound card (Soundblaster, I think). Almost all audio qulaity is just fine, both with pre-recoreded messages, our greetings, etc. For instance, your .wav files are perfectly clear and intelligible. Occasionally, though, customer's phone messages to us are so raspy that it is hard to make out what they're saying.

[SupportTeam]

... it sounds like you are using a voice modem... as mentioned before, many voice modems' recording quality is poor and unreliable. To achieve a professional solution you really much use a Telephony card - Dialogic or one of the others mentioned on http://www.voiceguide.com/suppRecomHardware.htm