Ricardo Guerrero Report post Posted 05/21/2024 12:15 AM in the callque table The isrequestcomplete field is "f" by default. When you make the phone call, do you change it to "Y" ? Do you update the updatedAT field with the date and time the call was made? Share this post Link to post
SupportTeam Report post Posted 05/21/2024 04:17 AM VoiceGuide Dialer does not use a field named "isrequestcomplete" in the callque table. You can view the SQL files in "C:\Program Files (x86)\VoiceGuide\System\setup" to see what tables and fields VoiceGuide uses. The "updatedAT" field looks like a field that PostgreSQL itself adds to tables, and PostgreSQL itself updates that field. VoiceGuide keeps track of the outgoing call outcome in the "calltrack" table, and the "cdrin" and "cdrout" tables. Share this post Link to post
Ricardo Guerrero Report post Posted 05/21/2024 08:01 AM If we add three fields to the callque table so we don't have to read the calltrack table. isrequestedcomplete = change from (F)alse to (T)rue when done UpdateAT = Time and date call was made Results = the results of the call We will be send all information to callque table and we have a cronjob that will be looking in the callque table all the isrequestedcomplete that have been changed to yes to move to another table Do you think this can be done ? Ricardo Share this post Link to post
SupportTeam Report post Posted 05/21/2024 10:53 PM You can add extra fields to any of the database tables that the VoiceGuide software uses internally. Adding extra fields will not affect VoiceGuide operation. Share this post Link to post