pdpk Report post Posted 04/28/2004 04:21 PM Hello We are currently evaluating VoiceGuide for outbound automated calling and have two questions: 1) Answer Machine Query The telephone number that we have been testing does not have an answer machine installed on it. However, VoiceGuide does not always seem to recognise that a person has answered the call, and sometimes identifies an answer machine when they say "Hello?". When this happens and the script encounters a path, entering digits does not seem to work - is digit entry disabled when it thinks it has encountered an answer machine? To work round this issue so that we can test our script, we have temporarily disabled Answer Machine detection in the vg.ini file, however, if we go ahead with VoiceGuide for our application, detection of answer machines, and leaving a suitable message would be a key requirement. Can you point us in the right direction for solving this issue? 2) TTS - Using XML Our application would be giving the person at the other end of the phone a mixture of pre-defined information and information taken from a database, therefore we are looking at using Text To Speech for all outgoing voice messages during the call. Our database will have some values as times, typically in the format 10:30:00 (for ten thirty am). The standard Microsoft SAPI TTS says this as something like "ten colon 30 colon zero zero". The VoiceGuide Help file states that XML can be used inside the TTS and referred us to the SAPI documentation, but does not appear to give an example. Following the SAPI documentation, we attempted to use the <Context ID> tag to format the time to be spoken as a time, but when the script is played back, it is read out as "less than context id..." etc. Is there an example available of how to use XML inside the TTS? or are there any special characters that we need to put round it to tell the computer to see it as XML? We attach a zip file which contains voice guide log files, vgs file and vg.ini file for your reference. files.zip Share this post Link to post
SupportTeam Report post Posted 04/28/2004 10:04 PM If you are having problems with the Dialogic card falsely detecting humans as an answering machine you may want to read: http://voiceguide.com/forums/index.php?showtopic=1269 http://voiceguide.com/forums/index.php?showtopic=751 http://voiceguide.com/forums/index.php?showtopic=430 Regarding using XML notation in TTS there should be definitive info on this in the TTS engine help file, but you may want to see: http://voiceguide.com/forums/index.php?showtopic=634 I think that just using <p> at the start and </p> at the end should make it work... Share this post Link to post
