call loader

[Nii]

Hi support, 

 

We have realise that only one channel  sends call, even though we have 2 channels enterprise + dialer license,  we are  using ver.7.7.4.

kindly assit.

 

thanks.

[SupportTeam]

Please .ZIP up all the files in VoiceGuide's \log\ subdirectory and post them here. We can then see what is happening on the system.

Please indicate the time when the calls were loaded, and include the traces from that day in your .ZIP

WireShark traces of the outgoing calls may be useful here as well.

 

[Nii]

 

Thanks , 

  logs attached , please.

0819_vgService.zip

[SupportTeam]

Traces show that the second simultaneous call is immediately declined by the device at 196.175.250.187

The first call sent to 196.175.250.187 goes on to be answered and runs the IVR callflow, but the second call is declined on arrival.

Looks like the device at 196.175.250.187 is configured to only allow 1 call at any one time from you.

If you use WireShark to monitor the SIP messages you will see the SIP message from 196.175.250.187 disconnecting the second call.

 

Below is extract from the 0820_CallEvents log. see how the call that was made on port 2 is disconnected 50ms after arriving at 196.175.250.187, but the call made just before on port 1 completed:

{ "call": {
  "crn": "8000002",
  "port": "2",
  "direction": "out",
  "callcounter": "11",
  "time_start": "2024-08-20 00:59:38",
  "callflow": "",
  "events": "
    005938.956|command|MakeCall_Completed|0208706146@196.175.250.187|10013@196.175.250.187||<result>ok</result><crn>134217730</crn><crnx>8000002</crnx>|0|0|0|0
    005938.959|callstate|GCEV_DIALING|||||0|16|16|0
    005938.961|event|GCEV_DIALING|||||16|0|16|0
    005939.010|event|GCEV_ALERTING|||||2081|0|0|0
    005939.060|callstate|GCEV_DISCONNECTED|||||0|16384|64|0
    005939.065|event|GCEV_DISCONNECTED|||||16384|2|64|0
    005939.067|command|cmd_DropCall|||||0|0|0|0
    005939.073|callstate|GCEV_DROPCALL|||||0|1|32|0
    005939.084|event|GCEV_DROPCALL|||||1|0|32|0
    005939.089|callstate|GCEV_RELEASECALL|GCST_NULL||||2137|0|0|0
  ",
  "length": "0.133"
}},

{ "call": {
  "crn": "8000001",
  "port": "1",
  "direction": "out",
  "callcounter": "10",
  "time_start": "2024-08-20 00:59:38",
  "callflow": "C:\Users\Administrator\Desktop\support1.wav",
  "events": "
    005938.761|command|MakeCall_Completed|0244891860@196.175.250.187|10013@196.175.250.187||<result>ok</result><crn>134217729</crn><crnx>8000001</crnx>|0|0|0|0
    005938.765|callstate|GCEV_DIALING|||||0|16|16|0
    005938.766|event|GCEV_DIALING|||||16|0|16|0
    005938.801|event|GCEV_ALERTING|||||2081|0|0|0
    005945.781|callstate|GCEV_CONNECTED|||||0|256|4|0
    005945.799|state|Human answer. Playing C:\Users\Administrator\Desktop\support1.wav|||||0|0|0|0
    005945.801|event|GCEV_CONNECTED|||||256|2|4|0
    010000.393|state|Hanging up... [dial live answer: outgoing sound file completed.]|||||0|0|0|0
    010000.397|command|cmd_DropCall|||||0|0|0|0
    010000.414|callstate|GCEV_DROPCALL|||||0|1|32|0
    010000.426|event|GCEV_DROPCALL|||||1|0|32|0
    010000.441|callstate|GCEV_RELEASECALL|GCST_NULL||||2137|0|0|0
  ",
  "length": "21.680"
}},

[Nii]

 

Thanks  support 

i checked, you were right on below.  nonetheless, do we need to update VG?

"Looks like the device at 196.175.250.187 is configured to only allow 1 call at any one time from you"

[SupportTeam]

There is no need to update VoiceGuide to latest version.

You need the device at 196.175.250.187 to accept more then one simultaneous call on the connection that you are using to send calls to it.

Right now the device at 196.175.250.187 is just disconnecting those multiple call attempts.