The Get Number Module Won't Start My Script

[Guest Femi Ogundimu]

Hello,

 

I have been using Voice Guide for quite some time and it has worked excellently with my modem. But I have always started the Play module.

Recently I needed to start with the Get Numbers module and I experienced some problems with the Get Numbers module.

The module is listed among the modules that can be used to start a scripts. But when I used it I found that my calls are dropped as soon as the modem picks them up.

 

Pls help me on what could be the possible cause of the error as the Get Numbers module never allows my scripts to run as long as it is the starting script.

 

 

Thanks.

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

 

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[Guest Femi Ogundimu]

Hope this will shed more light on the problem

 

Here is my Log Trace output:

 

 

 

70814 0 tapie callstate OFFERING 65962 0 4

70824 0 tapie ring 1

71645 0 tapie ring 2

71655 0 Answer the call

71655 0 lineAnswer(65962) => 65945

71655 0 tapie callstate ACCEPTED 65962 0 0

72927 0 tapi Reply 65945 0

72947 0 tapie callstate CONNECTED 65962,0,0

72947 0 WorkingModeTAPI=

72957 0 WorkingModeScript=

72987 0 TimeoutClear

72987 0 Hanging up call...

72987 0 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

72997 0 PlaySoundStop ok

72997 0 fnHangupCall end

73237 0 tapie callstate DISCONNECTED 65962,1,0

73237 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

73247 0 PlaySoundStop ok

73247 0 Hanging up call...

73247 0 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

73257 0 PlaySoundStop ok

73267 0 fnHangupCall end

73277 0 tapie callstate IDLE 65962 0 0

73287 0 WorkingMode@Idle=

73297 0 TimeoutClear

73327 0 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

73327 0 tapi Reply 65928 0

73337 0 tapi Reply 65911 0

74249 0 Timer fired EV_TIMEOUT_TIMETOREINITLINE

74249 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

74259 0 Initialise telephony (due to IDLE)

74279 0 tapic lineDeallocateCall(MainCall:65962) 0

74569 0 Waiting for a call...

74579 0 hLine=65894

74579 0 TimeoutSet 5 EV_TIMOUT_ATERIDLE_ALLOWOUT

79596 0 Timer fired EV_TIMOUT_ATERIDLE_ALLOWOUT

[SupportTeam]

OK I see that the system is hanging up the call without even trying to start the script...

 

Can you please post your VG.INI file, and the script (.VGS file) which you are using (or which can demonstrate the problem on your system) I'll have a look at them and see what could be causing this...