End call

[Nii]

Hi support ,

how can we get VG to end call when the play voice ends . 
 

2, does inbound calls used any of the 30 channels to receive  calls , irrespective of the number of channels you have ?  Eg , say we have 2 license channels , and has set inbound  calls to play a sound ,  sometime  it plays , other time plays the defaults . The “credit card”

[SupportTeam]

To end call immediately you just create a 'timeout 0' path to a Hangup type module.

All callflow modules will hangup call after some timeout if there is no valid user input or result - but if you have a 'timeout 0' path then that path will be taken immediately. eg. In case of a "Play" module the 'timeout 0' path will be take immediately when the last sound file completes playing.

 

Please see: https://www.voiceguide.com/vghelp/source/html/modhangupcall.htm

and from: https://www.voiceguide.com/vghelp/source/html/paths.htm :

Quote

Timeout Paths

A Timeout path will be taken if a caller has not made a selection within the specified number of seconds. A Timeout path with a wait time of zero seconds will be taken immediately after the last sound file in the module has completed playing.

eg:

[SupportTeam]

Quote

2, does inbound calls used any of the 30 channels to receive  calls , irrespective of the number of channels you have ?  Eg , say we have 2 license channels , and has set inbound  calls to play a sound ,  sometime  it plays , other time plays the defaults . The “credit card”

Sounds like you have not configured all lines to use your callflow script as the starting script.

Suggest checking your Config.xml file to ensure all channel configurations point to your callflow script.

[Nii]

Thanks support, will revert  when any issues .

[Nii]

 

support, 

how do we get VG to stop playing automatically when the callee drop the call?

 

tnx 

[SupportTeam]

Sounds like your VoIP provider is not sending a SIP 'End of Call' message (BYE message) when the remote party hang up.

VoiceGuide will hangup if it receives the BYE SIP message.

Most VoIP providers send that message. Maybe your VoIP provider plays a 'disconnect tone' instead? Try starting a Record module and having the remote side hang up and see if any disconnect tones were recorded after hangup.

Otherwise, if no BYE message is sent by your VoIP provider, and no Disconnect Tone is played then VoiceGuide callow will just timeout awaiting user input and hangup when that timeout occurs.

Some VoIP providers will not send that BYE message (or play a tone) if the call was an outgoing call and the call was answered by a traditional analog telephone, but will send the BYE message if the call was to a mobile phone. It depends on the VoIP provider.

Please also see:

https://www.voiceguide.com/vghelp/source/html/disconnectiondetect.htm

[Nii]

thanks , will check and revert.