curtis-r Report post Posted 01/02/2025 07:24 PM We've upgraded to the current VG 7.7.5 and are trying to get email notifications working. The attached test vbs file (redacted) works on its own, but no emails are generated by VG when a message is left in that mailbox. Additionally, if I change the server port to 587 the vbs fails, and I thought 587 is better to use these days (but I could be wrong). Hopefully the email addresses and such I've redacted from the attached log doesn't affect your diagnosis. test send email2.vbs 0102_1026_vgEngine.txt Share this post Link to post
SupportTeam Report post Posted 01/02/2025 09:34 PM Attached vgEngine shows a call where a message is left in a voicemail box after user navigates through the [main] and [ER] PLAY modules: 102639.820 20 1 1 1 state [main] Playing wav (C:\Program Files\VoiceGuide\Scripts\Voicemail Server\Main.wav) | 102642.242 20 1 1 1 state [ER] Playing wav (er.wav) | 102643.644 20 1 1 1 state [VmLmStart] RunScript | 102643.659 12 1 1 1 state [VmLmStart] Run Script vbs, onhold= | 102643.707 20 1 1 1 state [VmLmWelc] Playing wav (C:\Program Files (x86)\VoiceGuide\system\voice\VmbWelcomeMsgDefault.wav) | 102644.161 20 1 1 1 state [VmLmRecInit] RunScript | 102644.161 7 1 1 1 state [VmLmRecInit] Run Script vbs, onhold= | 102644.172 20 1 1 1 state [VmLmRec] Recording C:\Program Files (x86)\VoiceGuide\data\VmSave\0002_0102102644_1_1_4155647525_.wav | 102656.145 20 1 1 1 state [VmLmHangup_ForwardLastMsg] RunScript | : display not set as L2=Running_AfterHangup 102656.146 12 1 1 1 state [VmLmHangup_ForwardLastMsg] Run Script vbs, onhold= | : display not set as L2=Running_AfterHangup the voicemail message is then forwarded, and runs the command line specified by the user: c:\test.bat c:\test.bat is not a VoiceGuide system file. It is a user created file. 102656.156 17 1 1 1 api Vm_Event 1, FORWARD, 0002, C:\Program Files (x86)\VoiceGuide\data\VmSave\0002_0102102644_1_1_4155647525_.wav, , 102656.172 17 1 1 1 vm forward vmb start 102656.172 17 1 1 1 vm forward vmb 0002 102656.173 17 1 1 1 rv add VoicemailMessage0002|C:\Program Files (x86)\VoiceGuide\data\VmSave\0002_0102102644_1_1_4155647525_.wav 102656.173 17 1 1 1 rvns add VoicemailMessage|C:\Program Files (x86)\VoiceGuide\data\VmSave\0002_0102102644_1_1_4155647525_.wav 102656.175 17 1 1 1 vm forward run vmb specific command: [c:\test.bat] => exe=[c:\test.bat], args=[] 102656.179 17 1 1 1 StartProcessTask run:[c:\test.bat] args:[] pref_mode=simple_create_process bHideWindow=True 102656.180 17 1 1 1 process_start_simple_createprocess begin 102656.180 17 1 1 1 process_start_simple_createprocess call 102656.191 17 1 1 1 process_start_simple_createprocess returned True 102656.191 17 1 1 1 StartProcessTask preferred process start method - simple_create_process : started ok. dwProcessId=9784, hProcess=648, dwThreadId=12816, hThread=24024 It seems like your "test send email2.vbs" is then ran from that c:\test.bat ? You would need to debug both your .BAT and your .VBS to confirm that the .VBSis actually started by the .BAT, and how it then progresses. Best way to debug that is by printing out some tracing entries to some log file to confirm how each command in each file progresses. Your .VBS is calling some other objects so you may also want to look into what debug information those other 3rd party objects can provide. Share this post Link to post
SupportTeam Report post Posted 01/03/2025 12:18 AM It also looks like the voicemail system is configured to use the inbuilt voicemail->email forwarding to forward the recorded messages, but it looks like you have it set up to use a MAPI provider (trace extract below). Have you tried setting it up to connect to your email providers SMTP server direct? 102656.204 8 email QueEmailToSend start 102656.318 8 email message created 102656.327 8 email to: REDACTED 102656.328 8 email to: REDACTED 102656.328 8 email to: REDACTED 102656.329 8 email set subject 102656.331 8 email set body begin 102656.332 8 email add attachements 102656.332 8 email attach: C:\Program Files (x86)\VoiceGuide\data\VmSave\0002_0102102644_1_1_4155647525_.wav 102656.402 8 email set body exec 102656.415 8 email login_credential_username not set 102656.416 8 email QueEmailToSend sClientHost=MAPI iClientPort=0 bClientUseSsl=False sCredentialUserName=[] send_id=REDACTED</guid> 102656.421 8 email connect call. send_id=REDACTED</guid> 102658.717 7 ERROR v7.7.5 - 7.7.8914.31531 (2024-05-28 17:31:00.74) QueEmailToSend_conect_and_send : No such host is known Share this post Link to post
curtis-r Report post Posted 01/08/2025 08:46 PM Our default email on this machine was not set-up. Didn't know that mattered, but I've changed it to Outlook, which is configured for SMTP. Still the emails are not going out. Log attached. I also removed the test.bat path so I can just focus on getting emails to work. Also, I guess I'll just stick with port 465 since at least the test .vbs script work with it. Thanks. 0108_1228_vgEngine.zip Share this post Link to post
SupportTeam Report post Posted 01/08/2025 09:46 PM Looks like you are trying to set the system to send the email out using the 'MAPI' approach, but for some reason the MAPI functions in VoiceGuide return error when trying to connect to the specified MAPI server. Recommend just using the SMTP method. Please consult your email service provided for the correct server name / port / username / password to use with their SMTP server. 102656.318 8 email message created 102656.327 8 email to: REDACTED 102656.328 8 email to: REDACTED 102656.328 8 email to: REDACTED 102656.329 8 email set subject 102656.331 8 email set body begin 102656.332 8 email add attachements 102656.332 8 email attach: C:\Program Files (x86)\VoiceGuide\data\VmSave\0002_0102102644_1_1_4155647525_.wav 102656.402 8 email set body exec 102656.415 8 email login_credential_username not set 102656.416 8 email QueEmailToSend sClientHost=MAPI iClientPort=0 bClientUseSsl=False sCredentialUserName=[] send_id=REDACTED</guid> 102656.421 8 email connect call. send_id=REDACTED</guid> 102658.717 7 ERROR v7.7.5 - 7.7.8914.31531 (2024-05-28 17:31:00.74) QueEmailToSend_conect_and_send : No such host is known Share this post Link to post
curtis-r Report post Posted 01/09/2025 07:18 PM Sorry for being a newb, but I have it set to SMTP. I tried changing it to MAPI then back, but still no emails. Again, the VBS script using the same email credentials works. Share this post Link to post
SupportTeam Report post Posted 01/09/2025 09:05 PM Can you please post traces when the SMTP email send method is used. Both the previous traces captured send attempts through MAPI. Share this post Link to post
curtis-r Report post Posted 01/14/2025 09:42 PM I have always had it set to SMPT (prior screenshot). Here is another capture, again on SMPT. And just a reminder that the VBS test SMPT script works perfectly on this machine. Thanks. 0114_1333_vgEngine.zip Share this post Link to post
SupportTeam Report post Posted 01/16/2025 05:17 AM Can you please try adding a Send Email type module to your callflow and see if the outgoing email is sent when that module is used. Please post the vgEngine trace capturing system startup and the call as before. https://www.voiceguide.com/vghelp/source/html/modsendemail.htm Share this post Link to post
curtis-r Report post Posted 01/16/2025 08:18 PM (edited) I added an email module to the callflow but didn't know if this was what you wanted. I phoned in an pressed #9. I then received the email, so that works. Thus the problem appears to be only with emails fired after a message is left. 0116_1209_vgEngine.zip Edited 01/16/2025 10:32 PM by SupportTeam Share this post Link to post
SupportTeam Report post Posted 01/18/2025 11:13 PM We just tested voicemail message forwarding to email on our test system and it worked ok when sending using SMTP through smtp.gmail.com port 465. Traces shows email was sent, and we received the email at the destination email address with the sound file attachment ok. Trace from our test is at bottom of this post. Looking at your latest vgEngine trace we can see that on your system the settings for the primary email forwarding method as loaded from your VG.INI are: 120934.444 9 [Voicemail]:ForwardVmEmailMechanism_1 = [MAPI] 120934.444 9 [Voicemail]:ForwardVmEmailServer_1 - set to default: [] 120934.444 9 [Voicemail]:ForwardVmEmailSmtpPort_1 - empty - set to default: 0 so looks like for some reason your settings in your VG.INI are not getting updated with the settings that you set in VoiceGuide's Voicemail Manager app... Look at your VG.INI In the [Voicemail] section what are the values in these entries: ForwardVmEmailMechanism_1, ForwardVmEmailServer_1, ForwardVmEmailSmtpPort_1 ? They should be: ForwardVmEmailMechanism_1=SMTP ForwardVmEmailServer_1=smtp.gmail.com ForwardVmEmailSmtpPort_1=465 On our test system the Voicemail Manager has set those values in the VG.INI, and on VoiceGuide Service restart those VG.INI values were read in by VoiceGuide Service - and the read in values were seen in the vgEngine log like this: 093940.351 1 [Voicemail]:ForwardVmEmailMechanism_1 = [SMTP] 093940.351 1 [Voicemail]:ForwardVmEmailServer_1 = [smtp.gmail.com] 093940.351 1 [Voicemail]:ForwardVmEmailSmtpPort_1 = [465] => 465 Do you perhaps have something installed or configured on your Windows system which 'protects' .INI files from being changed and restores old .INI file if it detects any changes? Trace of a message being recorded and then forwarded to email on our test system: 094000.963 25 3 1 1 state [VmLmWelc] Playing wav (C:\775_250129\data\VmWelc\0001.wav) | ... 094003.963 25 3 1 1 state [VmLmRecInit] RunScript | ... 094003.968 28 3 1 1 api Run_ResultReturn [VmLmRecFilename]{0001_0119094003_1_3_100@10.1.40.166_.wav}[MsgLenMax]{1800}[Vmb_Name]{111111}[VmbForwardMade]{no} ... 094003.969 25 3 1 1 state [VmLmRec] Recording C:\775_250129\data\VmSave\0001_0119094003_1_3_100@10.1.40.166_.wav | ... 094011.832 33 3 1 1 ev CallState GCEV_DISCONNECTED, crn=8000001, iEvent=0 ,16384,-1318930952,64, s1:?�, s2:, s3:, build_date: 2024-08-07 15:03:27.84 ... 094011.879 33 3 1 1 ev RecEnd 1033367215 || ... 094011.880 25 3 1 1 state [VmLmHangup_ForwardLastMsg] RunScript | : display not set as L2=Running_AfterHangup ... 094011.881 19 3 1 1 state [VmLmHangup_ForwardLastMsg] Run Script vbs, onhold= | : display not set as L2=Running_AfterHangup ... 094011.885 28 api vgServices_CommandLink started 094011.886 28 3 1 1 api vm RV[VmLmRec_RecLen100ms] not set. 094011.886 28 3 1 1 api Vm_Event 3, FORWARD, 0001, C:\775_250129\data\VmSave\0001_0119094003_1_3_100@10.1.40.166_.wav, , 094011.892 28 3 1 1 vm forward vmb start 094011.892 28 3 1 1 vm forward vmb 0001 094011.892 28 3 1 1 rv add VoicemailMessage0001|C:\775_250129\data\VmSave\0001_0119094003_1_3_100@10.1.40.166_.wav 094011.892 28 3 1 1 rvns add VoicemailMessage|C:\775_250129\data\VmSave\0001_0119094003_1_3_100@10.1.40.166_.wav 094011.892 28 [Voicemail]:ForwardVmEmailSubject = [VoiceGuide Voicemail 001] 094011.893 28 3 1 1 rv replace start ------------------------------ Voicemail received from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HOUR:$RV_NN $RV_DATE/$RV_MONTH 2 ------------------------------ 094011.893 28 3 1 1 rv replace end ------------------------------ Voicemail received from , 100@10.1.40.166 at 9:40 19-Jan-25 9:40:11 AM/1 2 ------------------------------ 094011.893 28 [Voicemail]:ForwardVmEmail_IncludeWavFile = [1] => 1 094011.893 28 3 1 1 vm forward vmb 0001 email to support@voiceguide.com (wav attached) 094011.893 28 3 1 1 vm email QueEmailToSend calling_now 094011.893 28 3 1 1 vm email QueEmailToSend call_returned 094011.893 28 3 1 1 vm frwrd vmb 0001 end 094011.893 28 3 1 1 vm MsgLamp control set to [DISABLE] 094011.894 28 3 1 1 api Run_ResultReturn success ... 094011.895 25 3 1 1 state Hanging up... [Run_ResultReturn - no path match (same vgm)] | ... 094011.902 33 3 1 1 ev CallState GCEV_DROPCALL, crn=8000001, iEvent=0 ,1,0,32, s1:, s2:, s3:, build_date: 2024-08-07 15:03:27.84 ... 094011.909 25 3 1 1 state Waiting for a call | 094011.918 33 3 1 1 ev CallState GCEV_RELEASECALL, crn=8000001, iEvent=2137 ,0,0,0, s1:GCST_NULL, s2:, s3:, build_date: 2024-08-07 15:03:27.84 ... 094011.966 20 email message created 094011.972 20 email to: support@voiceguide.com 094011.973 20 email set subject 094011.973 20 email set body begin 094011.973 20 email add attachements 094011.973 20 email attach: C:\775_250129\data\VmSave\0001_0119094003_1_3_100@10.1.40.166_.wav 094012.000 20 email set body exec 094012.005 20 email setting EnableSsl as port = 465 094012.005 20 email QueEmailToSend sClientHost=smtp.gmail.com iClientPort=465 bClientUseSsl=True sCredentialUserName=[xxxxxxxx@gmail.com] send_id=<to>support@voiceguide.com</to><subject>VoiceGuide Voicemail 001</subject><guid>c522e48e-7df5-4c05-b9f6-f6e1dff9c9f2</guid> 094012.009 20 email connect call. send_id=<to>support@voiceguide.com</to><subject>VoiceGuide Voicemail 001</subject><guid>c522e48e-7df5-4c05-b9f6-f6e1dff9c9f2</guid> ... 094013.566 19 email connect returned. send_id=<to>support@voiceguide.com</to><subject>VoiceGuide Voicemail 001</subject><guid>c522e48e-7df5-4c05-b9f6-f6e1dff9c9f2</guid> 094013.953 19 email authenticate returned. send_id=<to>support@voiceguide.com</to><subject>VoiceGuide Voicemail 001</subject><guid>c522e48e-7df5-4c05-b9f6-f6e1dff9c9f2</guid> 094016.097 18 email send returned. send_id=<to>support@voiceguide.com</to><subject>VoiceGuide Voicemail 001</subject><guid>c522e48e-7df5-4c05-b9f6-f6e1dff9c9f2</guid> 094016.362 19 email disconnected. send_id=<to>support@voiceguide.com</to><subject>VoiceGuide Voicemail 001</subject><guid>c522e48e-7df5-4c05-b9f6-f6e1dff9c9f2</guid> Share this post Link to post
