Transfer Fails

[Guest Ricardo Monicat]

Sirs.

 

I've just purchased an entreprise + dialer 4 licenses pack.

First: dialout was not working on version 5.2.1. I found some patch in your forum that solved that first problem.

Second: (second day second problem) Transfer is not working.

Attached you will find a zip file with the vbs script, VG script and the VG log file.

 

I failed to transfer an outbound call to ather extension.

Also failed to park it.

I can perfectly do it manually.

 

Can you help me?

CONSULTA_VOICEGUIDE.zip

[SupportTeam]

From trace we can see that the Dialogic card decided that the outbound call was answered by an answering machine, not a human.

 

Currently there is a limitation in the system which prevents you from doing call transfers if an answering machine has answered the call - and for most users that is OK as all that is usually required when an answering machine answers the call is to leave a message after the beep and just hang up.

 

This will be addressed in a version of VG which will come out in about 2-3 months - you will be able to do transfers on answering machine calls in that version. If you are having problems with the Dialogic card falsely detecting humans as an answering machine you may want to read:

 

http://voiceguide.com/forums/index.php?showtopic=1269

http://voiceguide.com/forums/index.php?showtopic=751

http://voiceguide.com/forums/index.php?showtopic=430

 

114635,47  0 dial  callque update id=23 next call time 0405041148

114635,47  0 dial  callque DB update returned

114635,47  5 dial  found entry: tel[101] ann[NONE] vgs[c:\telefono\scripts\script transfiere.vgs] am[c:\telefono\scripts\script transfiere.vgs]

114635,47  5 Dialing: 101

114635,47  5 MakeCall => 66459

114635,47  5 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE

114635,47  5 TapiCbTrigSet 66459 7002

114636,08  5 tapi  Reply (LineEvReply) ok 66459 0

114636,08  5 TapiCbTrigClear

114636,08  5 linedevstate 2048 0 0

114636,08  5 callstate DIALTONE 66186 0 0

114636,08  5 callstate DIALING 66186 0 0

114636,08  5 callstate PROCEEDING 66186 0 0

114636,08  5 callinfo CALLEDID

114636,08  5 callinfo REASON

114636,08  5 Lev_CallerID [0000,]

114636,08  5 callinfo ORIGIN

114645,83  5 callstate DISCONNECTED 66186,16,0

114645,83  5 ScriptEventCode 9250 iLineState=5200

114645,83  5 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT

114645,83  0 dial  callque delete id=23

114645,83  5 AddRVns [OutDial_Result]{Contacted_AM}

114645,83  5 AM - wait for end of welcome message...

114645,83  5 dial  awaiting end of answering machine message (lvl:10 for 20)

114645,84  5 RecSoundStart file[C:\Archivos de programa\VoiceGuide\data\RecAm_5.wav] ok

114645,84  5 TimeoutSet 120 EV_TIMEOUT_HANGUP

114648,94  5 ScriptEventCode 9300 iLineState=1152

114648,94  5 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED

114648,98  5 RecSoundStop ok

114648,98  5 TimeoutSet 1 EV_REC_FINISHED

114648,98  5 ScriptEventCode 8003 iLineState=1152

114648,98  5 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED

114648,98  5 RVreplace start: [$RV[AmWelcMsg_RecLen100ms]]

114648,98  5 RVns [CustomerID]{44563}[OutDial_RetriesLeft]{0}

114648,98  5 RVreplace end: []

114648,98  5 am    msglen=0, minrequired=10

114648,98  5 Run Answer Machine script [c:\telefono\scripts\script transfiere.vgs]

114648,98  2 tr    NewVgsVgm_Goto c:\telefono\scripts\script transfiere.vgs,,,,,0

114648,98  5 rv    add [scriptEnd_Time]{04/05/2004 11:46:48 a.m.}

114648,98  5 rv    add [scriptEnd_Goto_Script]{c:\telefono\scripts\script transfiere.vgs}

114648,98  5 rv    add [scriptEnd_Goto_Module]{}

114648,98  5 rv    add [scriptStart_Time]{04/05/2004 11:46:48 a.m.}

114648,98  5 rv    add [scriptStart_CalledFrom_Module]{Transfer Call 8}

114648,98  0 LoadedVgs_Find c:\telefono\scripts\script transfiere.vgs at idx=4

114648,98  5 AddRVns [scriptsPath]{c:\telefono\scripts\}

114648,98  5 cl    NewVgsVgm_RunModule module not found:

114648,98  2 tr    NewVgsVgm_Goto 1

114648,98  2 tr    NewVgsVgm_Goto 2

114648,98  5 TimeoutClear

114648,98  5 TimeoutSet 0,4 EV_TIMEOUT_READYTOBEGINTRANSFER

114648,98  2 tr    NewVgsVgm_Goto end

114649,42  5 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

114649,42  5 ScriptEventCode 9012 iLineState=1900

114649,42  5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

114649,42  5 TimeoutSet 10 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

114649,42  5 [Transfer Call 8] Blind Transfer to 102 (Generate)

114649,42  5 tapic lineGenerateDigits(66186,!,0) => LINEERR_INVALCALLSTATE [8000001C]

114649,42  5 rv    add [Hangup Time]{04/05/2004 11:46:49 a.m.}

114649,42  5 Hanging up call... [lineGenerateDigits ret=-2147483620]

[Guest Guest_rmonicat]

Thank you for your fast reply.

I'll try disabling AM recognition.