On/off Hook Works But No Sound/ Dialing

[Guest Constantine Hinds]

I have setup my dialogic d/41esc card . All dialogic test pass in UDD. The TAPI is installed as per your instuctions and so are the wave drivers, but try as I may, I cannot get the board to dial or play any file out. I will not even detect touch tones, I have tries everything. What am I missing. I am evaluating your product .

PLease reply , I have been trying for 3 days.

You can even email me ay copper1968@yahoo.com

[Guest Constantine Hinds]

I also forgot to mention that when I test it, I Never get any kind of error messase. The files all say the are playing and then they say DONE. , but I never hear anything.

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the call, this will allow us to see what is going wrong.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

[Guest Constantine Hinds]

Here is the log:

 

<<This is from a dilling numbers test >>

074216.50 5 dial [6,7863578736,405050741,1,2359,MoTuWeThFrSaSu,,2,NONE,D:\Program Files\VoiceGuide\Scripts\more sample scripts\MakeCallAndPassParams\MakeCall.vgs,D:\Program Files\VoiceGuide\Scripts\more sample scripts\MakeCallAndPassParams\MakeCall.vgs,none,60,2,120,,none]

074216.62 0 dial callque update id=6 next call time 0405050942

074216.63 0 dial callque DB update returned

074216.64 5 dial found entry: tel[7863578736] ann[NONE] vgs[D:\Program Files\VoiceGuide\Scripts\more sample scripts\MakeCallAndPassParams\MakeCall.vgs] am[D:\Program Files\VoiceGuide\Scripts\more sample scripts\MakeCallAndPassParams\MakeCall.vgs]

074216.64 5 Dialing: 7863578736

074216.65 5 MakeCall => 66067

074216.65 5 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE

074216.65 5 TapiCbTrigSet 66067 7002

074217.32 5 tapi Reply (LineEvReply) ok 66067 0

074217.32 5 TapiCbTrigClear

074217.32 5 linedevstate 2048 0 0

074217.33 5 callstate DIALTONE 65777 0 0

074217.34 5 callstate DIALING 65777 0 0

074217.35 5 callstate PROCEEDING 65777 0 0

074217.35 5 callinfo CALLEDID

074217.36 5 callinfo REASON

074217.36 5 Lev_CallerID [0001,]

074217.37 5 callinfo ORIGIN

074238.96 5 callstate CONNECTED 65777,1,0

074239.01 5 WorkingModeTAPI@Connected=

074239.06 5 WorkingModeScript@Connected=

074239.11 5 rv add [OutDial_RetriesLeft]{2}

074239.18 5 rv add [$RV_STARTTIME]{5/5/2004 7:42:39 AM}

074239.22 5 rv add [$RV_DEVICEID]{5}

074239.27 5 rv add [$RV_CIDNAME]{}

074239.32 5 AddRVns [PathApp]{D:\Program Files\VoiceGuide\}

074239.37 5 rv add [$RV_CALLEDNUMBER]{7863578736}

074239.42 0 dial callque delete id=6

074239.50 5 AddRVns [OutDial_Result]{Contacted_Human}

074239.54 5 Live person answered, starting D:\Program Files\VoiceGuide\Scripts\more sample scripts\MakeCallAndPassParams\MakeCall.vgs

074239.60 2 tr NewVgsVgm_Goto D:\Program Files\VoiceGuide\Scripts\more sample scripts\MakeCallAndPassParams\MakeCall.vgs,,,,,0

074239.65 5 rv add [scriptEnd_Time]{5/5/2004 7:42:39 AM}

074239.70 5 rv add [scriptEnd_Goto_Script]{D:\Program Files\VoiceGuide\Scripts\more sample scripts\MakeCallAndPassParams\MakeCall.vgs}

074239.75 5 rv add [scriptEnd_Goto_Module]{}

074239.81 5 rv add [scriptStart_Time]{5/5/2004 7:42:39 AM}

074239.86 0 Script Load D:\Program Files\VoiceGuide\Scripts\more sample scripts\MakeCallAndPassParams\MakeCall.vgs

074239.93 5 Loaded D:\Program Files\VoiceGuide\Scripts\more sample scripts\MakeCallAndPassParams\MakeCall.vgs into:2

074239.98 5 AddRVns [scriptsPath]{D:\Program Files\VoiceGuide\Scripts\more sample scripts\MakeCallAndPassParams\}

074240.04 5 cl NewVgsVgm_RunModule module not found:

074240.09 2 tr NewVgsVgm_Goto 1

074240.14 2 tr NewVgsVgm_Goto 2

074240.22 5 TimeoutClear

074240.27 5 RVreplace start: [$RV[ValueFromOrigScript]]

074240.32 5 RVns none[OutDial_RetriesLeft]{2}[OutDial_Result]{Contacted_Human}[scriptEnd_Time]{5/5/2004 7:42:39 AM}[scriptEnd_Goto_Script]{D:\Program Files\VoiceGuide\Scripts\more sample scripts\MakeCallAndPassParams\MakeCall.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{5/5/2004 7:42:39 AM}[scriptsPath]{D:\Program Files\VoiceGuide\Scripts\more sample scripts\MakeCallAndPassParams\}

074240.38 5 RVreplace end: []

074240.43 5 [sayValueFromOrigScript] Say numbers: as Digits

074240.55 5 fn PlaySoundStartNumbers , , , Digits

074240.63 5 sVbsFunctionToUse=Digits

074240.87 5 Started SayNumber VBScript OK. (D:\Program Files\VoiceGuide\data\vbs_5_SayNumber.vbs)

074240.96 2 tr NewVgsVgm_Goto end

074241.35 5 cl Play_Start

074241.40 5 ScriptEventCode 8001 iLineState=1600

074241.45 5 LsSayNbrPlay EV_PLAY_FINISHED

074241.51 5 TimeoutSet 10 EV_TIMEOUT_HANGUP

074241.56 5 TimeoutSet 10 EV_TIMEOUT_HANGUP

074251.54 5 Timer fired EV_TIMEOUT_HANGUP

074251.59 5 ScriptEventCode 9001 iLineState=1600

074251.64 5 LsSayNbrPlay EV_TIMEOUT_HANGUP

074251.69 5 rv add [Hangup Time]{5/5/2004 7:42:51 AM}

074251.74 5 Hanging up call...

074251.79 5 RecSoundStop ok

074251.85 5 PlaySoundStop err=0

074251.90 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

074251.95 5 fnHangupCall end

074252.01 5 linedevstate 2048 0 0

074252.06 5 callstate IDLE 65777 0 0

074252.10 5 WorkingMode@Idle=

074252.15 5 TimeoutClear

074252.22 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

074252.27 5 tapi Reply (LineEvReply) ok 66425 0

074253.22 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE

074253.27 5 ScriptEventCode 9008 iLineState=900

074253.31 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

074253.36 5 ReinitTelephony due to IDLE

074253.43 5 tapic lineDeallocateCall(MainCall:65777) 0

074253.58 5 lineOpen(5)=>

074253.63 5 Waiting for a call...

074253.68 5 LineHandle=66408

074253.73 5 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

074256.79 5 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

074256.84 5 ScriptEventCode 9013 iLineState=900

 

<< no reponse from a inbound test. sits at "Waiting for call" >>

 

By the way. The line does go off hook , but after that nothing until it hangs up.

Remmember the UDD testeded all OK.

[SupportTeam]

you can see from the script that the script is set to start at module [sayValueFromOrigScript].

 

That module is not set to play anything, and 10 seconds later after timing out awaiting user input the script hangs up.

 

...you probably need to have a better look your MakeCall.vgs script...

[Guest Constantine Hinds]

The script seems to have valid values.

I made some changes and tried to use the Dialer. this is the log print out

from the test:

 

[copy of trace which was same as previous trace posted removed]

 

As you can see it played the file, I simply got no dialling or audio. It did pick up the

line and hang up , but nothing else. what am I doing wrong ?. please help

Edited 05/05/2004 07:06 PM by SupportTeam

[SupportTeam]

The script seems to have valid values.

We can see from the trace that your script is set to start at module [sayValueFromOrigScript].

 

That module is not set to play anything, and 10 seconds later after timing out awaiting user input the script hangs up.

 

look at this line of the trace:

 

074240.43 5 [sayValueFromOrigScript] Say numbers: as Digits

 

the line above shows that the module is not set to play anything...

 

Maybe you have incorrectly set [sayValueFromOrigScript] to be the starting module but you actually want your script to start at a different module?

(See menu Edit->Script Properties in the Script Designer.)

[Guest Constantine Hinds]

Well I made the changes but - depite the log. It never dials out. I use my extension to monitor the out going call sometimes. I Cal alway hear it go offhook but it never dils out, just dialtone after the click and then "the telco off hook message". It ignores them as well as the touch tones . Here is my new log. Still no sound or dialling out.

 

234401.51 5 dial [14,7863578736,405052343,1,2359,MoTuWeThFrSaSu,,2,NONE,D:\Program Files\VoiceGuide\Scripts\copper.vgs,D:\Program Files\VoiceGuide\Scripts\copper.vgs,none,60,2,120,,none]

234401.52 0 dial callque update id=14 next call time 0405060144

234401.53 0 dial callque DB update returned

234401.55 5 dial found entry: tel[7863578736] ann[NONE] vgs[D:\Program Files\VoiceGuide\Scripts\copper.vgs] am[D:\Program Files\VoiceGuide\Scripts\copper.vgs]

234401.58 5 Dialing: 7863578736

234401.59 5 MakeCall => 65911

234401.61 5 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE

234401.63 5 TapiCbTrigSet 65911 7002

234402.20 5 tapi Reply (LineEvReply) ok 65911 0

234402.23 5 TapiCbTrigClear

234402.26 5 linedevstate 2048 0 0

234402.29 5 callstate DIALTONE 65877 0 0

234402.32 5 callstate DIALING 65877 0 0

234402.36 5 callstate PROCEEDING 65877 0 0

234402.38 5 callinfo CALLEDID

234402.43 5 callinfo REASON

234402.48 5 Lev_CallerID [0000,]

234402.52 5 callinfo ORIGIN

234420.80 5 callstate CONNECTED 65877,1,0

234420.85 5 WorkingModeTAPI@Connected=

234420.91 5 WorkingModeScript@Connected=

234420.95 5 rv add [OutDial_RetriesLeft]{2}

234421.00 5 rv add [$RV_STARTTIME]{5/5/2004 11:44:20 PM}

234421.05 5 rv add [$RV_DEVICEID]{5}

234421.09 5 rv add [$RV_CIDNAME]{}

234421.14 5 AddRVns [PathApp]{D:\Program Files\VoiceGuide\}

234421.19 5 rv add [$RV_CALLEDNUMBER]{7863578736}

234421.23 0 dial callque delete id=14

234421.30 5 AddRVns [OutDial_Result]{Contacted_Human}

234421.34 5 Live person answered, starting D:\Program Files\VoiceGuide\Scripts\copper.vgs

234421.39 2 tr NewVgsVgm_Goto D:\Program Files\VoiceGuide\Scripts\copper.vgs,,,,,0

234421.45 5 rv add [scriptEnd_Time]{5/5/2004 11:44:21 PM}

234421.48 5 rv add [scriptEnd_Goto_Script]{D:\Program Files\VoiceGuide\Scripts\copper.vgs}

234421.53 5 rv add [scriptEnd_Goto_Module]{}

234421.59 5 rv add [scriptStart_Time]{5/5/2004 11:44:21 PM}

234421.63 5 rv add [scriptStart_CalledFrom_Module]{Play 1}

234421.69 0 LoadedVgs_Find D:\Program Files\VoiceGuide\Scripts\copper.vgs at idx=3

234421.73 5 AddRVns [scriptsPath]{D:\Program Files\VoiceGuide\Scripts\}

234421.78 5 cl NewVgsVgm_RunModule module not found:

234421.84 2 tr NewVgsVgm_Goto 1

234421.88 2 tr NewVgsVgm_Goto 2

234421.95 5 TimeoutClear

234422.01 5 [Play 1] Playing

234422.05 5 [Play 1] Playing (C:\WINDOWS\RINGOUT.WAV)

234422.13 5 PlaySoundStart ok [C:\WINDOWS\RINGOUT.WAV]

234422.19 5 TimeoutClear

234422.23 5 RunModule PLAY end

234422.28 2 tr NewVgsVgm_Goto end

234422.34 5 wa(463,49026800)

234422.38 5 callinfo MONITORMODES

234422.68 5 Play End line[5] (id=490268)

234422.72 5 ScriptEventCode 8001 iLineState=1100

234422.77 5 LsPlayMsg EV_PLAY_FINISHED

234422.81 5 TimeoutSet 3 EV_TIMEOUT_REPLAYMSG

234425.77 5 Timer fired EV_TIMEOUT_REPLAYMSG

234425.81 5 ScriptEventCode 9005 iLineState=1101

234425.86 5 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

234425.91 5 [Play 1] Playing (C:\WINDOWS\RINGOUT.WAV)

234425.97 5 PlaySoundStart ok [C:\WINDOWS\RINGOUT.WAV]

234426.02 5 TimeoutClear

234426.06 5 wa(463,49411400)

234426.11 5 callinfo MONITORMODES

234426.50 5 Play End line[5] (id=494114)

234426.55 5 ScriptEventCode 8001 iLineState=1100

234426.60 5 LsPlayMsg EV_PLAY_FINISHED

234426.64 5 TimeoutSet 3 EV_TIMEOUT_REPLAYMSG

234429.61 5 Timer fired EV_TIMEOUT_REPLAYMSG

234429.66 5 ScriptEventCode 9005 iLineState=1101

234429.70 5 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

234429.74 5 [Play 1] Playing (C:\WINDOWS\RINGOUT.WAV)

234429.81 5 PlaySoundStart ok [C:\WINDOWS\RINGOUT.WAV]

234429.86 5 TimeoutClear

234429.91 5 wa(463,49795900)

234429.95 5 callinfo MONITORMODES

234430.34 5 Play End line[5] (id=497959)

234430.39 5 ScriptEventCode 8001 iLineState=1100

234430.45 5 LsPlayMsg EV_PLAY_FINISHED

234430.51 5 TimeoutSet 3 EV_TIMEOUT_REPLAYMSG

234433.46 5 Timer fired EV_TIMEOUT_REPLAYMSG

234433.50 5 ScriptEventCode 9005 iLineState=1101

234433.55 5 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

234433.60 5 [Play 1] Playing (C:\WINDOWS\RINGOUT.WAV)

234433.66 5 PlaySoundStart ok [C:\WINDOWS\RINGOUT.WAV]

234433.71 5 TimeoutClear

234433.77 5 wa(463,50181500)

234433.81 5 callinfo MONITORMODES

234434.20 5 Play End line[5] (id=501815)

234434.24 5 ScriptEventCode 8001 iLineState=1100

234434.30 5 LsPlayMsg EV_PLAY_FINISHED

234434.34 5 TimeoutSet 3 EV_TIMEOUT_REPLAYMSG

234437.30 5 Timer fired EV_TIMEOUT_REPLAYMSG

234437.34 5 ScriptEventCode 9005 iLineState=1101

234437.40 5 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

234437.45 5 [Play 1] Playing (C:\WINDOWS\RINGOUT.WAV)

234437.51 5 PlaySoundStart ok [C:\WINDOWS\RINGOUT.WAV]

234437.55 5 TimeoutClear

234437.61 5 wa(463,50566000)

234437.66 5 callinfo MONITORMODES

234438.05 5 Play End line[5] (id=505660)

234438.10 5 ScriptEventCode 8001 iLineState=1100

234438.15 5 LsPlayMsg EV_PLAY_FINISHED

234438.19 5 TimeoutSet 3 EV_TIMEOUT_REPLAYMSG

234441.15 5 Timer fired EV_TIMEOUT_REPLAYMSG

234441.20 5 ScriptEventCode 9005 iLineState=1101

234441.24 5 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

234441.30 5 [Play 1] Playing (C:\WINDOWS\RINGOUT.WAV)

234441.35 5 PlaySoundStart ok [C:\WINDOWS\RINGOUT.WAV]

234441.41 5 TimeoutClear

234441.45 5 wa(463,50950600)

234441.50 5 callinfo MONITORMODES

234441.89 5 Play End line[5] (id=509506)

234441.95 5 ScriptEventCode 8001 iLineState=1100

234441.98 5 LsPlayMsg EV_PLAY_FINISHED

234442.03 5 TimeoutSet 10 EV_TIMEOUT_HANGUP

234442.09 5 TimeoutSet 10 EV_TIMEOUT_HANGUP

234442.67 5 callstate DISCONNECTED 65877,0,0

234442.72 5 ScriptEventCode 9250 iLineState=1101

234442.77 5 LsPlayMsgFinished EV_REMOTEPARTY_DISCONNECT

234442.81 5 rv add [Hangup Time]{5/5/2004 11:44:42 PM}

234442.87 5 Hanging up call...

234442.91 5 RecSoundStop ok

234442.97 5 PlaySoundStop err=0

234443.02 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

234443.09 5 fnHangupCall end

234443.15 5 linedevstate 2048 0 0

234443.20 5 callstate IDLE 65877 0 0

234443.24 5 WorkingMode@Idle=

234443.28 5 TimeoutClear

234443.34 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

234443.38 5 tapi Reply (LineEvReply) ok 65860 0

234444.34 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE

234444.39 5 ScriptEventCode 9008 iLineState=900

234444.43 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

234444.48 5 ReinitTelephony due to IDLE

234444.55 5 tapic lineDeallocateCall(MainCall:65877) 0

234444.72 5 lineOpen(5)=>

234444.76 5 Waiting for a call...

234444.80 5 LineHandle=65843

234444.86 5 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

234447.91 5 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

234447.96 5 ScriptEventCode 9013 iLineState=900

 

Also, You never gave me a reason, why it never picks up incoming calls.

[SupportTeam]

Trace shows the Dialogic card is dialing out. If after it dials out you pick up the handset attached to the same line and you cannot hear the RINGOUT.WAV file being played then I'd say you have a faulty card.

 

Have you tried to test the card with Dialogic's own TALKER32 application? (as per VG Help file's Dialogic installation guide)

[Guest Constantine Hinds]

I did try it with talker32 and had the same results. I am inclined to agree about the card being bad. However this would be the second bad used ( suppoesedly A-OK) board I have gotten with the identical problem. I tried first with a d/41d . I did not hear any digits dialling and althought the wav files for the d/41d are MuLaw, The dialing out should still take place., Am I correct ? . Is my luck that bad ?. I hope not. I just assumed I was doing something wrong. Well what do you think,?Both boards, from different used suppliers are bad? Should I try a third board.

[SupportTeam]

Can you try using the Dialogic's 'Voice Horoscope' sample application?

 

If that does not work then it's definately something wrong with the board.

 

An if it does work that still does not explain why the board does not dial out - dialing out does not use the Wave drivers...

[Guest Stephen David]

I had a similar problem after trying to apply service update 53, though then i started to wonder if my application was not working even before that.

 

long story short, i uninstalled everything, and re-installed one piece at a time. (ie. system software 5.1.1, service pack 1, feature pack, globalcall protocols, and service update 53). what appears to have done it was re-installing the globalcall protocols.

 

i think it may have been due to an aborted installation when i did my first install of service update 53 (i mistakenly tried to install from setup.exe in a zipped folder).

 

hope this helps someone!