Dialler Does Not Dial Out - 5.2.1020

[pdpk]

We are having problems getting the Dialer to make a call:

 

We have been attempting to manually add entries to the OutDialQue.mdb file: by taking a copy of it from the VoiceGuide/Data folder and putting it onto another computer which has Microsoft Access 2000 on it, adding the relevant call information as per the documentation on your web site (referred to in thread 1360), and then putting the populated file back into the /Data folder.

 

We then launch VoiceGuide and it says <waiting for a call> on the line that is configured to be used (with dialogic card - checkbox enabled to allow VoiceGuide to make outgoing calls). Nothing else happens.

 

If you then click on the little white arrows icon to launch the number loader, it says 0 calls waiting and 0 in the queue. But there should be at least one entry, from our database.

 

Question 1 - should it start making a call without us having to click on "Start Dialling" button inside the number loader application?

 

We thought we had exactly the same problem as the user in thread 1360, so we have followed the resolution steps outlined there, and downloaded the patch to bring VoiceGuide up to version 5.2.1020 - but it has not solved our problem.

 

I have attached a copy of our database, which was saved just before we started VoiceGuide to make the call, plus log files generated during the attempt.

files.zip

[SupportTeam]

Looking at the database I can see that in the "LineSelection" field you have placed a "1".

 

Looking at your MMDDvgm.txt trace file attached I see that you only have one device on the system - and it's LineId is "6"

 

Try putting either a "6" in the "LineSelection" field, or (even better) leave that field blank.

 

If you then click on the little white arrows icon to launch the number loader, it says 0 calls waiting and 0 in the queue. But there should be at least one entry, from our database.

The Telephone Number Loader will not show current OutDialQue DB status - it will only show how many numbers it has just loaded.

OutDialQue status is shown in bottom right corner when you select View->Line Device Config.

[SupportTeam]

Correction. When editing OutDialQue.mdb directly please always have a comma preceding any LineID's in the LineSelection field, a comma separating each LineID, and then a comma following the last LineID. In your case to select just line 6 to place the call you should specify:

 

,6,

 

in the LineSelection field.

 

To select all lines you can set the field to a zero length string (not a NULL value) or just specify two commas in that field:

 

,,

 

You should be able to see how the Telephone Number Loader sets the LineSelection field and just copy what it is doing.