Activex Bridge Connect Cancels

[Guest rmonicat]

I need to set conference between two calls.

Tryed using Bridge_Connect, but it cancels.

In the attached file you will find five sets of files.

 

To set first call

pruebaDialer_llama cliente.vbs

script llama cliente.vgs

 

To set second call

pruebaDialer_conecta oper.vbs

script conecta oper.vgs

 

To put then in conference

pruebaDialer_poneenconferencia.vbs

 

Error message

error reported by script.txt

 

Vg log files

You know them very well. Sufix 01

 

 

Thank you for your help.

 

Ricardo Monicat.

consulta_por_conference_via_dialogic.zip

[Guest rmonicat]

Here you have one more try. This time using embedded VB.

 

Bridge connects also cancels but calls goes on. Bridge is not set.

 

I've included some questions directly in the VG log file.

 

Please take a minute to find them while analyzing log information.

 

I'm also particularly concerned about the delay to start actions

When outbound call are answered. (you will find it annotated in the log )

 

VG and VB scripts are the same as in my last post. They are included in the attached zip file.

 

I must point out that we are toughly pressed to put VG to work for it's use in an ongoing commercial campaign.

 

Thaks.

 

Ricardo Monicat.

consulta.zip

[SupportTeam]

Which Dialogic card are you using?

From VG Help file's section on Bridge_Connect:

This command will only work when the following Dialogic cards are used: D/41EPCI, D/41ESC, D/41JCT-LS, D/120JCT-LS, D/160SC-LS and all digital cards: D/240SC, D/300SC etc.

[Guest rmonicat]

WE are using a Dialogic D/41JCT-LS

[Guest rmonicat]

I'll try and tell you (after some sleeping, cause we are just in the opposite side of the globe).

Regarding the delay in starting actions once customer attended call, do you have any recommendation?

It is adding 2 to 4 seconds during which the person who received the call waits without knowing who is calling.... not a good start for a selling call.

Remember it is annotated in the log file in my last post.

Thank you very much.

[SupportTeam]

Please unzip the attached file and place the OCX in Windows' system32 directory (overwriting existing file) and then place the EXE in VoiceGuide's main directory (overwriting existing file).

 

The please try your scripts again. If you still experience problems please post the traces as before.

 

 

Regarding answering detection speed:

 

On analog lines the person answering the call has to say 'hello' (or anything else) so that Dialogic can detect that the call was answered - and to determine if call was answered by a live person or by an answering machine.

 

If you want to be informed immediately when the handset has been picked up you will need to use Digital lines (T1/E1 Robbed Bit or ISDN).

5.2.1041_bridge_fix.zip

[Guest Guest]

I installed the software and tests worked fine.

Thank you.