Error On Record Incoming Key Entry

[Guest jc123]

Hi group,

 

I am now evaluating VoiceGuide for my company IVRS. I am using a PC running Windows 2000 server, a Zoom voice modem for testing. It is a very user friendly application and I got the script working right away. My problem now is it seems that it can't detect all the entry by the incoming caller. Here is what happen:

 

1. Caller callin to the system

2. System pick up the call automatically and ask the caller to punch in the password + # to gain access

3. when the caller press (e.g: 1234#) from their phone, the system only pickup some entry (e.g: 234# or 134# or 124 .. etc). You can see it on the voiceguide appliaction.

 

I am suspected it is because of the quality of the modem. But I checked the line is rather noice free and touchtone signal is somewhat distinguishable, it should be fine. Am I missing something on the configuration or some error handling in the script?

 

Please help me on clear out this issue before I made my investment on a Dialogic card, Server and the Software. Thanks you very much in advance.

 

San

[SupportTeam]

Some modems have problems detecting DTMF correctly. Such problems have been reported before.

 

We have not encountered any such issues with proper telephony cards.

[Guest jc123]

Dear Admin,

 

Thanks for the quick reply. I found out it works better when callin by a telephone and not that good if the callin is a mobile phone. Can you suggest some workaround on error handling or configuraton setting so I could increase the possibility to record the keyin?

 

San

[SupportTeam]

Its a combination of line quality and modem's ability to detect DTMF. There is no workaround.

 

Dialogic cards have very good performance detecting DTMF on calls from mobiles as well.