Guest Merzik Agaiby Report post Posted 05/09/2004 08:22 AM I build a IVR script and from the script the welcome message play successfully but when I dial up the extension which the Vioceguide on it I heard this message "Their is an error in play file please check the file format”. What can I do to solve this problem? Share this post Link to post
SupportTeam Report post Posted 05/09/2004 09:13 AM From VG Help file: Windows Voice Modem Wave driver can only support sound files in the following format PCM 8000Hz, 16bit, Mono. When using Voice modems all sound files must be recorded in the above format. Dialogic Wave driver prefers sound files in the following format PCM 11025Hz, 8bit, Mono. When using a Dialogic card, all sound files should be recorded in the above format. Share this post Link to post
Guest Merzik Agaiby Report post Posted 05/09/2004 02:15 PM Thank you for your fast reply. Share this post Link to post
